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Inconsistent Internet connection


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#1
ravensfan820

ravensfan820

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Hi guys,

I usually can figure out issues with my computer and connection by myself but this one has been giving me fits. I have a router with wireless, I have my desktop, laptop, iPad, iPhone, and xbox 360 in the network. Now sometimes the Internet light on my router goes from green to flashing red meaning there is no connection. I've tried unplugging it and letting it sit many times, and it works for like 30 minutes, then it's flashing red again. It just happens randomly and I have no idea what the problem could be. Sometimes it happen when my desktop is on, or I'm on my xbox, it doesn't matte what im on it just happens. Any ideas here? Thanks.
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#2
Gowthamraj

Gowthamraj

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Hi,

It is not that as you are using the desktop / Xbox so you are getting disconnected. There is possibilities that the problem may be in your internet connection or the router/modem. If possible let me know your network setup how you use it with the brand name and the model number of the modem/router.

We can fix this issue by upgrading the firmware for your router/modem or based on your network setup we can proceed further.
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