I cannot download OTL without her administrator password. I tried the secondary link too, but nothing at all happens. I went to the OTL site where he shows 2 other options to try: OTL.com, and one other, but both also required her password. That password is blocking me from doing anything but typing. I have been able to download driverscanner--yesterday--it was on a window you directed me to, and seemed to be step one. It downloaded, but (I think I was trying to get IMGBurn) after that, her password was required to go any further. The disc image file downloaded (presumably) to my desktop. When IMGBurn changed to IMGBurn Download, that is all that changed. It still did not let me download.
I tried anything i could think of this morning, but all I got (which I did not request) was 2 shortcuts on my desktop, one to
my name spelled with the a at the end, then an s, for ex jim's-©shortcut. I believe that is the name she gave the computer: ____as © I tried it but got nowhere. Also there is now a CD drive shortcut. I did not deliberately generate these files.
I cannot do much if I cannot download. Her password is double protected so I get an error occurred (no error code) when I try to change it.
That copyright symbol was supposed to be a C as in drive C.
Edited by traveler818, 10 November 2012 - 10:27 PM.