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Hit by a virus, Norton 360 crashed. Stll having issues [Solved]


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#16
gringo_pr

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#17
truesalt

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Hi Gringo, sorry for the delay but I have had major issues.

My computer would not boot up. After trying about 50 times I finally got it to start in Safe mode once then nothing would work, no icons could be clicked in anyway.

I used my original windows 7 disk to start again, and have now reloaded everything. Things were okay for the first couple of hours, but everything is slowing down again. aggggghhhhhh!!!!!

Your continued help would be much appreciated!!!!


David
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#18
gringo_pr

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Hello David


If you have reloaded windows what programs have you added to it already


gringo
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#19
truesalt

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Windows 7
microsoft office 2010
avast
superantispyware
Adobe reader
adobe photoshop elements
itunes
Ccleaner
Dlink wireless

All programs are genuine
thanks Gringo

David
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#20
gringo_pr

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Hello


well I don't think it is malware at this point so I do not know how much help I can be, I would uninstall Avast and see how things are after - I would also lean very heavy on it being something hardware as it happened so soon after reloading windows



gringo
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#21
truesalt

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okay thanks mate,your efforts have been greatly appreciated

david
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#22
gringo_pr

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you are more than welcome




gringo
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#23
gringo_pr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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