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Computer Keeps Rebooting


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#1
Blueyz0

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I started having problems with my computer back in July which you guys helped me out with but unfortunately did not solve the problem totally. After several months of the computer just shutting off after a few min or up to several hours, it was determined by Geeks to Go that I needed a new power supply. After purchasing the new power supply, the same thing happened. It has gotten worse as now the computer reboots as soon as the Windows XP logo comes on. This has been going on for about a week but now the screen is blank and the computer keeps rebooting. I have a HP Pavillion running Windows XP SP2. Hopefully my hard drive is not fried and you guys can assist me. Thank you very much.
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#2
SpyCatsher

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There can be lots of reasons why your computer restarts automatically. Most likely troubleshooting the problem using the following links would solve it:

http://www.microsoft...e.mspx?mfr=true
http://www.computerh...es/ch000605.htm
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#3
Blueyz0

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Well the first link was for starting the computer in safe mode, which I can not do because it just keeps rebooting and the second link is for solutions that you can perform with the computer on. I can not keep the computer on, it just keeps rebooting. Do you have a CD I could make to try and reboot the computer to make it stay on?
Thanks
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#4
Blueyz0

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ok found out some other information that may be helpful. I pushed the F8 key and got into advanced startup and disabled the power on power failure. When that happened I got the blue screen that states windows shut down, etc.... with the following error message: "UNMOUNTABLE_BOOT_VOLUME"
Does that help you in trying to see what is going on with the computer? It also left a bunch of technical numbers if you would want those too.
Thank you!
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#5
SpyCatsher

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Hello Blueyz0,

If you have the original Windows OS CD there is a chance that this link

http://support.microsoft.com/kb/555302

could help you coming out of the BSoD, if the problem is not too complex as you probably have seen the link from Computer Hope http://www.computerh...es/ch000605.htm

The Fault Code can give more details; if you please will post it next time.

If this option didnít help try getting into Windows Advanced Options Menu again and choose the Last Known Good Configuration, then press Enter.

If this didnít help please go again in Widows Advaced Options Menu and navigate to Safe Mode_ NOT Safe Mode with Networking, then Press Enter:

After this, if the BSoD didnít show up, please follow the instructions in this link

http://bertk.mvps.or...l/safemode.html

to enter System Restore and restore the OS to an earlier date when your PC functioned good.

Another point
is you stated in your last post that you were able to enter Safe Mode. The reason for that was to uncheck the Automatic Start of the PC as its in this link that I initially posted in my first response:

http://www.computerh...es/ch000605.htm

For Practicality reasons I copied the part of the instructions which is advised to apply to your PC to prevent it from Auto Start by malfunctioning of the PC:

For Windows XP users

Windows XP is designed to automatically reboot each time an error occurs such as a BSoD. Although this may be nice for errors that do not occur often, users who have a re-occurring error may wish to identify the error to troubleshoot it. Below are the steps on how this feature can be disabled and enabled in Windows XP:

  • From the desktop right-click on My Computer.
  • Click the Properties option.
  • In the System Properties window click the Advanced tab.
  • In Advanced click the Settings button under Startup and Recovery.
  • In the Startup and Recovery window uncheck the Automatically restart check box.
  • Click Ok.

(You can perform these steps after accessing your Desktop through Safe Mode, again.)


Now if the computer generates an error it should not automatically restart and enable you to display any errors your computer may be experiencing.

Õím just carious if the Automatic Rebooting problem started after the installation of the Power Supply! You might want to look at the following links if the problem is not helped yet and you feel comfortable in applying them to your computer. These links are from HP Customer Care and they explain that ďPower supply problems can be easily mistaken for other start up issues. To try and isolate the problem and use the correct troubleshooting stepsÖĒ.

http://h10025.www1.h...product=12455

http://h10025.www1.h...n&product=12455

I wish you lots of luck!

If my advice didnít help; Iím sure you will be better helped by G2G Tech Team as soon as they can.
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#6
Blueyz0

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Hi
Unfortunately I do not have the original Windows OS CD. I can get into Windows Advanced Options Menu and tried to start using the "Last Known Good Configuration" but it still keeps rebooting. The rebooting problem did not start after the installation of the new power supply. I actually re-installed the old power supply as that was not the problem, but the rebooting started before any of this was performed.
Here are the fault codes I received: "Stop: 0x000000ED (0x83649620, 0xC0000006, 0x00000000, 0x00000000)
Hope this helps and thank you again for trying to help me.
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#7
Blueyz0

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Hi
Do you know when anyone from G2G Tech team will respond? Thank you
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#8
SpyCatsher

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Hi,

No, I really donít know; but I didnít forget you either!

Iíve done more troubleshooting and Iíll be posting this evening
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#9
SpyCatsher

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"Stop: 0x000000ED (0x83649620, 0xC0000006, 0x00000000, 0x00000000)Ē

Could you please check if this group of numbers ď0x83649620Ē is what your pc has displayed?
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#10
SpyCatsher

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Please read this post completely before you apply anything to your PC!

If there are procedures that you don’t feel comfortable doing them; just skip them.

This is a comprehensive overview for the below given PC Problem. Its not necessary to apply all the given methods if the computer functioning is helped after applying some of them.


Windows XP Computer Problem

  • When you restart your computer or upgrade to Windows XP, you receive the "STOP 0x000000ED
    UNMOUNTABLE_BOOT_VOLUME" error message
  • Windows restarts without warning
  • userinit.exe application error 0xc0000006

Possible Causes

  • computer uses an Ultra Direct Memory Access (UDMA) hard disk controller
  • a standard 40-wire connector cable connects the UDMA drive to the controller instead of the required 80-wire, 40-pin cable
  • The basic input/output system (BIOS) settings are configured to force the faster UDMA modes
  • The file system is damaged and cannot be mounted
  • Software issue or error
  • Hardware issue or error
  • Heat related issue
  • Computer virus
  • Issue with operating system
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q297185
http://support.microsoft.com/kb/555302
http://www.computerh...es/ch000605.htm


Troubleshooting

This is a comprehensive troubleshooting. Reboot your PC after every step. If it does help, you are done; otherwise apply the following step, en so on…

Apply these steps in the same following order as they are here given!

  • http://bertk.mvps.org/html/safemode.html
    Access your desktop and retrieve your personal data
  • http://bertk.mvps.org/html/safemode.html
    Access System Restore and restore the OS to an earlier date when your PC functioned good
  • http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07173&lc=en&cc=us&dlc=en&product=12455
    Instructions to disconnect all hardware components from your PC
    For the accuracy of this troubleshooting, disconnect the PC from the network. The same thing goes for any other hardware devices like a printer, cameras, USB-stick, cables, etc…
  • http://support.microsoft.com/default.aspx?scid=kb;en-us;Q297185
    STOP 0x000000ED (0xaaaaaaaa,0xbbbbbbbb,0xcccccccc,0xdddddddd)
    UNMOUNTABLE_BOOT_VOLUME
    "If the second parameter (0xbbbbbbbb) of the Stop error is 0xC0000032, the cause of the error is that the file system is damaged…(If not) check the IDE cable and load Fail-Safe settings"
    Skip method 1 and apply method 2
  • http://www.computer-aid.com.au/blog/2009/01/27/quick-fix-the-application-failed-to-initialize-properly-0xc0000006/
    Update .NET Framework Development Center
    Direct Download (135MB) (From Microsoft Servers)
  • http://www.computerhope.com/irqs.htm#05
    Checking resource availability. Very Important!
  • http://www.computerhope.com/issues/ch000605.htm#2
    Hardware issue or error. Very Important!
  • http://www.computerhope.com/issues/ch000605.htm#3
    Heat related issue
    Since I don’t know your experience with dealing with hardware components and ElectroStatic Discharge ESD; if you don’t feel comfortable doing this step, you might want to ask someone you know; otherwise it has to be done by a computer shop.

    • Turn off the PC
    • Pull the power cable from the elec. outlet on the wall
    • Keep the other end of the cable connected the to the PC
    • Press the power button on the PC repeatedly for 20 seconds
    • Open the PC case
    • Remove all hardware components, except the Processor, the HDD and the Power Supply
    • Check components for any damage, and replace if needed
    • Clean the inside case from any accumulated dust/ dirt. Don’t use a vacuum cleaner
    • Disconnect and reconnect all cables and threads that are connected to the Motherboard
    • Replace the CEMOS Battery with new one http://www.computerh...es/ch000239.htm
    • Optional! Add more RAM
    • Place Memory RAM and Video Card back securely in their sockets
    • Reconnect the power cable with the outlet
    • Reboot
  • http://www.computerhope.com/issues/ch000605.htm#5
    Issue with operating system
  • http://support.microsoft.com/kb/315222
    A description of the Safe Mode Boot options in Windows XP
  • http://support.microsoft.com/kb/310353
    How to configure Windows XP to start in a "clean boot" state
  • http://www.softpedia.com/get/System/OS-Enhancements/Windows-XP-SP2-RTM.shtml
    Download Service Pack 2, then
  • http://www.microsoft.com/en-us/download/details.aspx?id=24
    Service Pack 3
    The link says that this download is for IT Professionals, but its OK for you to download it.
  • http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
    Detecting and repairing disk errors

Questions & Remarks
  • http://technet.microsoft.com/en-us/library/cc939862.aspx
    Userinit.exe Specifies the programs that Winlogon runs when a user logs on. By default, Winlogon runs Userinit.exe, which runs logon scripts, re-establishes network connections, and then starts Explorer.exe, the Windows user interface.
  • http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true
    There are circumstances where safe mode will not be able to help you, such as when Windows system files that are required to start the system are corrupted or damaged…
  • http://support.microsoft.com/gp/lifean31
    Microsoft stopped its support for Windows XP, SP2 on 13 july 2010
  • http://www.geekstogo.com/forum/topic/252947-userinitexe-application-error-0xc0000006/
    Solved by “a new copy of windows”

A Final Note

Please ask questions if you don’t understand something in this post
Remember, probably not all provided information are needed
Take your time to read and apply the troubleshooting

Good Luck :)

Edited by SpyCatsher, 15 November 2012 - 12:40 AM.

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#11
Blueyz0

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Wow thats quite the reply, I really appreciate it. I do have a few questions: I know you said to apply the steps in order but what if for instance step 1 can not be performed becuase the computer keeps rebooting? Do I just continue to the next step? Do any of these steps delete any data? If I cannot retrieve my personal data will it be lost?

Thank you so much and it will take me a few days to go through the steps and apply what I can. I will keep you informed of the progress I have made. :thumbsup:
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#12
SpyCatsher

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Personal data is the first thing that comes to mind by a computer crash and it should be recovered before making any changes to the OS or hardware; but if your pc keeps rebooting again donít give up easily, because you were earlier able to reboot in Advanced Menu Options when you tried Last Known Good Configuration. This is a positive indication that the most essential program (MBR) responsible for booting the OS is not harmed.

As for losing your data I see no reason for that at the moment; however this is no Guarantee!

You might want first to only look globally through info in the links. See the troubleshooting process like brainstorming. Register all options, give it some time then make choice and select what is needed to solve the issue placing the most important elements on top of the fix list.
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