[greghoffman]

essexboy, whenever i start to highlight the script to copy and paste, i get the blue screen.

i am on another comp writing this, how can i recover from the blue screen without removing the power cord & battery?

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Just press the restart/start button on the laptop... Could you try the Kaspersky fix in safe mode ?

[Essexboy]

Just press the restart/start button on the laptop... Could you try the Kaspersky fix in safe mode ?

[greghoffman]

i'll try and report back

[greghoffman]

so i tried to run the script, i clicked on run script, pasted the info there & got an error code...wizard completed with error: error code 00000000, i am in safe mode right now.

[Essexboy]

When you tried the copy and paste in normal mode what was the error on the blue screen ?

[greghoffman]

i didn't write it down, i also could not restart with the power button, i had to remove all power and restart.

should i try again in normal mode?

[Essexboy]

Yes please... This looks to be something different

[greghoffman]

ok, i'll be back in a bit, lol

thanks again for your help.

[greghoffman]

finally, i am locked at the blue screen again, it reads:

page_fault_in_nonpaged_area

stop: 0X00000050
(0XFFFFF8819F4AAB60, 0X0000000000000000, 0XFFFFF8800638DA18, 0X0000000000000005)
igdpmd64.sys
address FFFFF8800638DA18
BASE AT FFFFF8806233000
DATESTAMP 4d8d3eb7

i am not sure if the script is letters or numbers for the ( 0 )

thanks

[Essexboy]

That is a known HP problem

04-04-2012 08:25 AM

For those out there who got the same problem like me:



I "fixed" the bluescreen by changing the bios settings for switchable graphics from dynamic to fixed. Furthermore I changed every setting in the ati control panel to high performance and switched off the switchable graphic option so that the computer just uses the external graphic card and I am only using the high power energy plan.



I didn't get a bluescreen since my last post...

[greghoffman]

so, where do we go from here then?

[Essexboy]

Still searching for a way to run that on your system

[greghoffman]

ok thank you

[Essexboy]

First we will see if HP has updated the driver to stop the BSOD

Go to this site and download then run the driver manager
If that replaces the driver then it will negate the need to play within the BIOS

[greghoffman]

can i do this in safe mode?