i moved the toolbar folder from the programs folder to the recycle bin.
i restarted with all services enabled. it appears to be a nice clean start. i'm disabling various items that have been loaded and that are no longer needed.
i removed the sophos anti-virus program (never updated) and installed microsoft security essentials (the real program, downloaded from MS site). this will update regularly.
malwarebytes is installed and running.
i'll check back in a couple of days and report on current status. this isn't my real job so i need to go back to that.
can you recommend anti-virus s/w or will the MS product combined with malwarebytes do a good job?