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Help! Malware has locked my pc [Closed]


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#1
cyberrich

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:help: Has anyone suffered from malware that locked their pc and demanded money to unlock it. I'd allowed my antivirus to expire and this malware got through. I've bought a new pc, but I'd like to repair my old one as a spare. I can't get it into safe mode. I tried tapping F8 several times, for about 30 seconds, but no luck. Do I have to do this for longer? I made the mistake of disconnecting the pc from the modem and all I get now is a small box on the screen saying cable not connected, even after I've reconnected to the modem.
Is there another way of my getting into safe mode or is my only option to reformat. I know I'll lose everything on the pc, but if I can't get round the cable not connected message I'm not sure what else I can do. I've never tried reformatting. I've got the xp disc. Do I just insert this and follow instructions, and will I even be able to do this, if the pc keeps saying cable not connected. Grateful for any help. Many thanks, Rich.
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#2
Essexboy

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Hi there, do you have the facility to download to a USB and burn a CD ?



Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Insert the flash drive with FRST on it
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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#3
cyberrich

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Many thanks! :thumbsup: I'll try this. Will I have to do anything else afterwards, like system restore or malwareBytes scan or will this tool remove all traces of the malware. Thanks, Rich.
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#4
Essexboy

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This tool will show me the bad boys, then I can use it to remove them. We will need to run one or two more programmes to restore your desktop/icons etc
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#5
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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