[GgFury]

Hi there,

I am running Windows 7 64 bit Home premium.
My problem started about a week ago when my laptop froze up and I had to hold down the power button to turn it off. When I turned it back on, the boot up was unusually slow.
After waiting for the boot to finish, log in and for the desktop to load, all of which was slow, after a few minutes a blue screen of death popped up. The laptop restarted and I tried to do a start up repair and it came back with this:

Root cause found:

Unspecified changes to system configuration might have caused the problem

Repair action: System files integrity check and repair
Result: Failed. Error code = 0x 45d

I do not have any restore points and have tried restore to last know configuration which didn't fix anything.

I am mainly concerned with saving my files such as music and pictures because I cannot move the files to my external hard drive. Whenever I plug in the external hard drive, it says that one or more of the usb devices has malfunctioned.

Please help,
Thanks

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To save your files, sew here: How to Copy & Paste in Recovery Console on Windows 7 or Vista

If you do not have a Windows 7 installation DVD, you can download a legal copy with SP1 integrated from here: Official Windows 7 SP1 ISO from Digital River.
Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

[Ztruker]

To save your files, sew here: How to Copy & Paste in Recovery Console on Windows 7 or Vista

If you do not have a Windows 7 installation DVD, you can download a legal copy with SP1 integrated from here: Official Windows 7 SP1 ISO from Digital River.
Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

[GgFury]

Okay, so I burnt the ISO file to a CD and ran the system recovery options. When I tried to copy some of my files, the computer took a long time to and came up with an 'Error 0x8007045D: The request could not be performed because of an I/O device error'
Should I take my laptop to a local technician to take a look at?

[Ztruker]

One last thing you can try first.

Use Puppy Linux to backup your data:

Download the bootable Puppy Linux iso image. Get the latest version available, currently slacko-5.3.3-4g-SCSI.iso. If you don't have a burning program that will burn .iso files get burncdcc, a small FAST no frills iso burning program or ImgBurn, another small, fast and simple burner.

NOTE...do not put a blank cd in until burncdcc opens the tray for you.

1. Start BurnCDCC
2. Browse to the .iso file you want to burn on cd/dvd ......in this case its puppy linux
3. Select the .iso file
4. Suggestion.... Check the option "Fix close"
5. Click on "Start"

Make sure in the BIOS Setup, the CD/DVD drive is the first boot device. Put the Puppy Linux CD in the drive, then reboot your computer. Puppy will boot and run totally in ram. After you get it running and you're at the Puppy Desktop, take the CD out and then you can use the burner software to save all your data to CD/DVD. You can also use it to backup your data to a external USB harddrive or Flash drive, just have it hooked to the computer when you boot up with Puppy.

==========================

Quick guide for saving data from Puppy Linux:

After you get to puppy desktop, click on the drives icon. It looks like a flash drive, top row. It will list all the drives connected your computer.

Click on the Red icon for the drive you want to mount, perhaps a flash drive. Puppy will mount the drive. The drive icon turns green when its mounted.

Minimize the drives mounter window. You will need it again in a few minutes. Drag the right edge of it sideways to shrink it to its narrowest size, then drag the window to the right edge of the screen.

Now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive. It should already be green. You will see a list of all the folders on the main drive (Usually C:). Shrink that window to the narrowest you can. Drag that window to the left side of the screen. At this point you should have 2 windows open on your desktop, Flash drive on the right and C: on the left. Go back to the folders on the C: drive. Click on the Documents and Settings folder, then your user name or all users. Find the folders that has your data then drag and drop the folder with the data you want to make copies of to the flash drive window.

Your options are to move, copy, ect. Select COPY. If its to big you will have to open the folder and drag and drop individual files until the flash drive is full.

Click on the drives mounter you minimized earlier. Unmount the Flash drive by clicking on the green icon. You will once in awhile get error messages when unmounting the drive, ignore them. When the flash drive icon turns red again its safe to remove the flash drive.

Plug the Flash drive into the other computer then copy all the data files ( I drag and drop) to the other computer. Make sure the other computer can read them.

Now delete the data on the flash drive, then take it back to the other computer and repeat until all data is copied.

Above taken from here: Help with Windows XP (Won't Start) on GeeksToGo.

[GgFury]

I gave your first suggestion another try and I was able to copy all the files I wanted to my external hard drive. I will be taking my laptop to the local technician now, thank you very much for giving me your help and time.

[Ztruker]

You're welcome, glad that helped. Good luck.