[emeraldnzl]

Also don't know if it matters but a few days ago the computer was in the midest of updating and it froze at 69 so I had to restart, it seems this all started after that.

Are you saying it is still trying to update?

Try this:

Download and run Fix WU Utility

Would doing a system restore help?

It may do. Try going back to a time before it happened.

Windows 7 System Restore guide

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I tried to do a recovery from the disk and it says "file can not be accessed" and freezes, also I can not get onto windows now all I get is a black screen with a bunch of text.

[Bassman02]

I tried to do a recovery from the disk and it says "file can not be accessed" and freezes, also I can not get onto windows now all I get is a black screen with a bunch of text.

[emeraldnzl]

also I can not get onto windows now all I get is a black screen with a bunch of text.

Have you rebooted since?

Try a reboot and come back and tell me if there is any change.

[Bassman02]

Rebooted many times with same result so took it to Best Buy as it was under warranty and the tech said he is not sure what is wrong with it.

[emeraldnzl]

Definitely something funny.

I was not seeing malware so maybe corruption or even a hardware problem.

Have you left it with them?

[Bassman02]

Yeah they are going to have the lead tech look at it because it was beyond his what he knew

[emeraldnzl]

I would be interested to know what he finds.

Best of luck.

I will leave this topic open for a few days to allow time for you to come back.

[Bassman02]

Will do, glad I could bring something challenging to the table.

Thanks for the help

[emeraldnzl]

Your very welcome

[Bassman02]

Just got a call and they said the hard drive had boot sector errors and they had to wipe it, then re install the operating system followed by the recovery disk. And that it should be ready Saturday.

Thanks again

[emeraldnzl]

Hmm... interesting.

At one stage I did wonder about that. In fact the scan at post #7 canvassed the partitions for that reason. Didn't see anything. Also ran TDSSKiller for that reason. Nevertheless that doesn't mean the MBR (Master Boot Record) hadn't been messed with another way.

I do wonder why things worked okay in Safe Mode if it was an MBR fault though.

Good information and thank you for reporting back. Hope it all goes well for you in the future.

[emeraldnzl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.