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Recent programmes in start menu appearing blank [Solved]


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#61
godawgs

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TFC got most of the ~D*.tmp files.

Please upload the ~DFC09B.tmp and the ~DFFED9.tmp to VirusTotal using the directions in Step 4. of Post #9
The files to browse to in the Upload window are:


C:\Users\User\AppData\Local\Temp\~DFC09B.tmp
C:\Users\User\AppData\Local\Temp\~DFFED9.tmp

If they come back as bad, see if you can manually delete them from the Temp folder.
Let me know what happened.
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#62
sayan.dg

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Hello godawags

i have run the virus total but it has not been able to find anything

here are the links

https://www.virustot...sis/1354776731/
https://www.virustot...sis/1354776851/


But there is a GOOD NEWS !!!

I have run TFC again and it has got rid of the ~D*.tmp files

Here is the screenshot

Untitled77.jpg


Thanks :)
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#63
godawgs

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Does the recent programs in the start menu work now?
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#64
sayan.dg

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No it does not work...

shall i try the shortcut fix once again?
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#65
godawgs

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Not yet. Give me a couple of minutes and I'll be back
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#66
godawgs

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  • Click the Start Orb, then click Run.
  • In the Open box type regedit and press the OK button.
  • Click Continue on the UAC window. The registry editor will open.
  • Navigate to the following key and click it to highlight it:

    HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER
  • Click File at the top of the Registry Editor window then click Export... The Export Registry File window will open.
  • In the left column under Save in, click Desktop to save the file to the desktop.
  • In the Export range section make sure the box says:

    HKEY_CURRENT_USER\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER
  • In the File name: box type recent progs
  • Make sure the Save as type: box says Registration Files (*.reg)
  • Click the Save button. This will put a file named recent progs.reg on the desktop.
    The file icon will look like this : Posted Image
  • Back in the Registry Editor window, Explorer should still be highlighted. If it isn't click it again to highlight it.
  • In the pane on the right, under Name, look for a value named NoInstrumentation
  • Right click it and click Delete
  • Navigate to the following key and click it:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced
  • Make sure you have a value named StartMunuInit in the right pane and that the value is 0X0000003 (3) (See the screen shot below).

    Posted Image
  • If the StartMenuInit value is not there, right click on a blank area of the pane and click New, then DWord (32bit) Value
  • Type StartMenuInit and press the Enter key. The Edit DWord Value window will open.
  • Type 3 in the Value data box and click the OK button. (See the screen shot below)

    Posted Image
  • Click the X in the top right corner of the Registry Editor window to close it.

    I know you've already said that the following items are already set properly, but let's be sure they still are.
  • Right click a blank area on the taskbar and click Properties. The Taskbar Properties window will open.
  • Click the Start Menu tab.
  • In the Privacy section make sure the box beside Store and display a list of recently opened programs is checked. (You can check both boxes if you want.
  • Click the Customize button in the upper right.
  • On that page under the Start menu size section, make sure the number is set higher than 0
  • Click the OKbutton until the Taksbar and Menu Properties window closes.
  • Restart the computer to make the registry change(s) take effect.
  • Log back into the User account, open and close several programs and see if they show up in the Recent Programs list.

Let me know if that worked.
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#67
sayan.dg

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Hello Godawags

IT'S WORKING !!!!!

The Recent programmes are BACK.

One small thing .. i noted a ~D*.tmp file again in Temp folder ... i just deleted it this time
but i feel its getting recreated

Thanks :) :)
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#68
godawgs

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IT'S WORKING !!!!!

The Recent programmes are BACK.

That's great. I knew we would figure it out. :thumbsup:

One small thing .. i noted a ~D*.tmp file again in Temp folder ... i just deleted it this time
but i feel its getting recreated

That's exactly what's happening...and it's normal. I just wanted to get them all cleared out before continuing. not all ~D*.tmp files are malicious. A lot of programs create temp files when they run. That's why it is a good idea to clean out the temp files. I would recommend that you keep the TFC program and run it every so often to keep them cleared out.

Thanks :) :)

You are welcome.

As for the user profile, here are the options as I see them. The user account is now working. You can leave it alone and you will have everything working. Or you can change the account name back to Sayan if you want (after deleting the other Sayan account first.

Or you can try to copy the files from the User account to the Sayan account as described in post #54 after making sure you delete the current Sayan account and create a new one.
If it doesn't work this time then something in the user account is preventing it and you will need to troubleshoot the problem. You can do this by going back to post 54 and starting over, but this time instead of copying all of the files and folders at one time you will need to copy the files and folders one at a time then log off of the TEMP account and into the Sayan account to make sure everything is still working. When you find the file or folder that breaks the new Sayan account you will need to start at the beginning again and just don't copy that file/folder to the new account. In the case of the 10.10 folder in the RealPlayer folder it may mean that you need to uninstall RealPlayer and re-install it.

As for not being able to create files in the C:\ folder....this is normal behavior in windows 7. Windows 7 does not allow files to be saved on the root of the partition that contains windows. You can go to the Microsoft Answers page here and read 10 pages about it.

And this page shows a way to get around it.

Let me know what you decide about the user account. Then we'll clean up the mess we made. This is very important so stick with me till it's done. ;)
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#69
sayan.dg

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I will be quite happy to use the User accounts godawags... i dont really see the need of a fancy name change :)

Thanks :)
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#70
sayan.dg

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A couple of issues godawags


The disk space has decreased gradually again to 33.3 Gb from 53 Gb (i have deleted the Sayan account; Temp is still there but it takes only 32 Mb)

also i have a nokia driver which 6.35 Gb in size ...is that normal?


Thanks
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#71
godawgs

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I will be quite happy to use the User accounts godawags... i dont really see the need of a fancy name change :)

Fair enough.

also i have a nokia driver which 6.35 Gb in size ...is that normal?

I don't know. What is the name of the driver file and what is it for?

The disk space has decreased gradually again to 33.3 Gb from 53 Gb (i have deleted the Sayan account; Temp is still there but it takes only 32 Mb)

I think it's System Restore eating the space. Let's check it.

Check System Restore Usage

Open an elevated command prompt. To do that:
  • Click the Start Orb Posted Image and in the Start Search box type cmd.exe.
  • In the list that comes up above the Start Search box, under the Programs section, find the cmd.exe file, right click it and click Run as Administrator
  • Click Continue on the UAC window.
    A command window will open like the image below:
    Posted Image
  • At the blinking cursor type (or Copy/Paste) the following command then press the Enter key:

    vssadmin list shadowstorage > %userprofile%\desktop\space.txt
  • This will put a file on the desktop named space.txt
Copy and Paste the contents of that file into your next reply.
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#72
sayan.dg

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vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
© Copyright 2001-2005 Microsoft Corp.

Shadow Copy Storage association
For volume: (C:)\\?\Volume{964de8f5-dcf1-11dd-b434-806e6f6e6963}\
Shadow Copy Storage volume: (C:)\\?\Volume{964de8f5-dcf1-11dd-b434-806e6f6e6963}\
Used Shadow Copy Storage space: 32.025 GB
Allocated Shadow Copy Storage space: 33.057 GB
Maximum Shadow Copy Storage space: 33.571 GB
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#73
godawgs

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Is the Sayan2 account still on the system? If it is delete it and see what that does. The free space allocated to System Restore is just about filled, so the free space amount should stabilize. We can reduce the amount of space reserved for the System Restore if you want.
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#74
sayan.dg

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all accounts except temp are deleted.. Temp occupies only 32 MB
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#75
godawgs

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OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please proceed with the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET when you ran the program, we will uninstall it now.

Step-1.

1. Please click the Start Orb Posted Image, click Control Panel. Under the Programs heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET online Scanner

3. Click on each program to highlight it and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files\ESET

2. Close Windows Explorer.

Step-2.

OTL Cleanup

1. Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-3.

Delete the following Files/Folders: (IF they are present)

From the desktop:

MBR.dat
SecurityCheck.exe
Checkup.txt
recent progs.reg
space.txt


Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.


Step-4.

Reset Hidden Files and Folders

1. Click Start,click Control Panel.
2. Click Folder Options.... NOTE: If you are in the Category view, click Appearance, then Folder Options
3. On the Folder Options window click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK

Step-5.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

For Vista and Windows 7:
  • Click the Start Orb. Click Control Panel. Click System and Maintenance
  • Click System
  • In the left column under Tasks, click Advance System Settings and accept the warning if you get one
  • Click the System Protection Tab
  • In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?

    Note: It may take some time for the system to populate the Available Disks box, so be patient.
  • Click the Create button at the bottom
  • Type in a name fo the restore point, i.e: Clean
  • Click Create
  • A small System Protection window will come up telling you a Restore Point is being created.
  • Another System Protection window will come up telling you the Restore Point has been created, click OK
  • Click OK again.
  • Close the Control Panel
Now we can purge the old Restore Points
  • Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
  • Copy and Paste the following in the Run box:
    cleanmgr
  • Click OK
    A Disk Cleanup Options popup will open
    Posted Image
  • Click Files from all users on this computer

    A Drive Selection popup will open
    NOTE: You will not see this window unless you have more than one drive or partition on your computer.
    Posted Image
    If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
  • Select the system drive, C:\ and click OK.
  • For a few moments the system will make some calculations
    Posted Image
  • The Disk Cleanup Window will open:
    Posted Image
  • Click the More Options tab.
  • Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
    Posted Image
  • In the Disk Cleanup dialog box, click Delete (See screenshot below).
    Posted Image
  • You will get a Disk Cleanup confirmation (See screenshot below)
    Posted Image
  • Click Delete Files, and then click OK.



Preventing Re-Infection


Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

:Alternate Browsers:

Using an alternative web browser can help protect your PC from infections which exploit security holes within Internet Explorer. They can also be quicker to load pages and offer more tools and features such as Firefox's huge addon list.
Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has a great built-in pop up blocker. If you are interested, Click Here To Download Firefox

If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File: (Only needed for Firefox)
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I Get Infected in the First Place(by Mr. Tony Klein and dvk01)

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
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