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"You have been logged on with a temporary profile"


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#1
oliver amaya

oliver amaya

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Hello everyone,

Toshiba Laptop Satelite C655
Windows 7 Premium Home

I have been up all night in an attempt to fix this issue. This is what occurred: between 1 am and 2 am my laptop did an automatic windows update. I didn't notice until it was in the process of shutting down. Upon rebooting and accessing my account my desktop was completely changed. Just about all my desktop icons were removed and on the bottom right hand screen this message appeared "You have been logged on with a temporary profile. You cannot access your files and files created in this profile will be deleted when you log off. To fix this, log off and try logging on later. Please see the event log for details or contact your system administrator."

If I go to my C drive, then I can still see that my files are there. I tried to fix this issue in a number of ways, but each time I fail. At one point I made the problem worse because I began to receive "login fail" messages and I couldn't even get to the desktop. I have fixed that and I can access Safe Mode and my normal account.

I have tried the solutions in this link, but I either get confused, they don't work, or I do something wrong.
http://support.microsoft.com/kb/947215

In this folder: “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList” I have two identical SID files (I think that's what they're called) with S-1-5-21 XXXXXX with a bunch of digits afterwards. The top is the temp file. The bottom is not the temp file and ends in .bak

I have tried to create a new profile and to copy and paste my important documents, but the guidelines confused me and it didn't work.


Furthermore, I have received the following message too: GFXUI has stopped working. I do not know if this is related to my other issue by any means. In the meantime, I will attempt to fix that issue by using the following link:
http://answers.micro...936cd047?auth=1

Which says to do this:
a. Go to Start and right-click on Computers and select Manage. This will bring the Computer Management window, now on the left sidebar select Device Manager.
b. Then go to Display Adapters and right click on its name and click on uninstall.
Note: To reinstall the drivers right click on your card’s name and finally click Update Driver Software
c. You have two options here; click the option that reads, "Search automatically for updated driver software".
If the issue still exists uninstall the driver and download it from the manufacturer's website and install it.

Download the drivers from the link below:
http://downloadcente...om/Default.aspx

Any feedback is much appreciated! I will check this topic non-stop throughout the day. Thank you for reading.

EDIT: If I go to the F8 screen and hit Repair Computer and do a systems restore, before the computer goes into restore mode, will I have the option to clock a point at which I would like to conduct the system restore? Or will it proceed to automatically delete everything?

I think creating a new profile is the easiest way to fix this problem but I become confused. These seem to be the most reliable steps:

To copy files to the new user profile

After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.

Log on as a user other than the new user you just created or the user that you want to copy files from. Does this mean I must create two extra admin profiles?

Open the My Documents folder by clicking the Start button , and then clicking Computer. Double-click the hard disk drive that Windows is installed on (it's usually your C: drive), double-click Users, double-click the folder with the name of your account, and then double-click My Documents. When it says "your account" does that mean the account that is corrupted? Or the one where you'll move everything to, i.e. the new profile

Click the Tools menu, and then click Folder Options.

If you don't see the Tools menu, press Alt.

Click the View tab, and then click Show hidden files, folders, and drives.

Clear the Hide protected operating system files check box, click Yes to confirm, and then click OK.

Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old_Username is the name of the profile you want to copy files from.

Select all of the files and folders in this folder, except the following files:

Ntuser.dat

Ntuser.dat.log

Ntuser.ini
when I first tried this, and pasted it to the new place, those files where still there even though I didn't select them

Click the Edit menu, and then click Copy.

If you don't see the Edit menu, press Alt.

Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New_Username is the name of the new user profile you created.

Click the Edit menu, and then click Paste.

If you don't see the Edit menu, press Alt. after this step, I had two files of everything. Two "My Docs, downlaods, music, ect."

Log off, and then log back on as the new user.

If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.

If the steps above do not fix the problem, you should contact your customer support provider for assistance. To find additional information about customer support options that apply to this computer, click the Start button , click Help and Support, and then click the More support options link at the bottom of the Help window.

I'm going to try this again later, and I apologize for any typos. I haven't slept all night.

Thanks again!

Edited by oliver amaya, 15 November 2012 - 09:27 AM.

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#2
SleepyDude

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Hi,

I need to take a look on Windows event viewer, please download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • List last 10 Event Viewer log
Click on Go.

Post the resulting log in your next reply.
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#3
oliver amaya

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Hello SleepyDude,

Am I supposed to do that in safe mode or in my regular profile?

*EDIT*

Here's the log from my profile (not safe mode).

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by Elvis The God (administrator) on 15-11-2012 at 17:42:35
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:49:28 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1991760897-3703780301-3782144816-1001.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {525d8ef0-98de-481e-9383-d5dcbfb7a9ab}

Error: (11/15/2012 07:40:24 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{7F0DA009-E2B2-400A-B8C0-407CAFC4F04A}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}Explorer


System errors:
=============
Error: (11/15/2012 05:31:09 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 05:31:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 09:30:13 AM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 09:30:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:27:15 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:27:15 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (11/15/2012 09:27:12 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}


Microsoft Office Sessions:
=========================

**** End of log ****

Edited by oliver amaya, 15 November 2012 - 04:49 PM.

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#4
SleepyDude

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Am I supposed to do that in safe mode or in my regular profile?


If you can boot in normal mode try that even with a temporary profile, if not this should work also in safe mode but you will need to download the files using another computer because Safe Mode doesn't have network access.
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#5
oliver amaya

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Okay SleepyDude here is the log

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by Elvis The God (administrator) on 15-11-2012 at 17:42:35
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:49:28 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1991760897-3703780301-3782144816-1001.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {525d8ef0-98de-481e-9383-d5dcbfb7a9ab}

Error: (11/15/2012 07:40:24 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{7F0DA009-E2B2-400A-B8C0-407CAFC4F04A}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}Explorer


System errors:
=============
Error: (11/15/2012 05:31:09 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 05:31:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 09:30:13 AM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 09:30:13 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:28:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:27:15 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (11/15/2012 09:27:15 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (11/15/2012 09:27:12 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}


Microsoft Office Sessions:
=========================

**** End of log ****
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#6
SleepyDude

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Some questions:
- Did you successfully create another user account with Administrator privileges?

- Can you login with the new account without any warning about the temporary profile?
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#7
oliver amaya

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I did create a few accounts. The instructions were to create three accounts and attempt to copy and past my info from my current profile to a new one, then delete the current/corrupt account. I created two administrative accounts but couldn't successfully copy and past my old files.

" - Can you login with the new account without any warning about the temporary profile?"

I don't quite remember, but I'll create one right now and see what occurs.
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#8
oliver amaya

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I have created a few admin profiles. But I deleted all of them except the corrupt one a while back. As far as I can tell, I do not receive the warning of a temp profile. What I download on this profile is saved. Although, I do receive the GFXUI has stopped working message and the message "preparing desktop" still shows up when I attempt to load any profile. But even when I switch back to what is supposed to be the corrupt profile, I still do not get the warning about the temp profile.

Edited by oliver amaya, 15 November 2012 - 05:28 PM.

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#9
SleepyDude

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I have created a few admin profiles. As far as I can tell, I do not receive the warning of a temp profile. What I download on this profile is saved. Although, I do receive the GFXUI has stopped working message and the message "preparing desktop" still shows up when I attempt to load any profile.


The "preparing desktop" its normal for the first time you log with a new account.

Running from a new account execute this:
- open the Command Prompt as Administrator (Tutorial)
- type the command:
chkdsk /f /x C:
When it ask if you want to do a scan on next restart answer Yes
- restart the computer

After restart post the chkdsk result, please follow the steps on this page
Windows 7 - Check Disk (chkdsk) - Read Event Viewer Log

Copy & Paste the result to your reply.
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#10
oliver amaya

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CMD gives me this message when I type in chkdsk /f /x C:
I think I created the profile incorrectly?

"Access denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode."
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#11
SleepyDude

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"Access denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode."


Please follow the tutorial about opening the Command Prompt as Administrator
http://www.howtogeek...-vista-run-box/
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#12
oliver amaya

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In CMD I receive the following message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

Afterwards, I typed Y. My computer restarted and I opened event viewer. Under "Event View (Local)" I see:

MMC could not create the snap-in. The snap-in might not have been installed correctly.
Name: Event Viewer
CLSID
FX: [b05566ad-fe9c-4363-be05-7a4cbb7cb510]

With that, all the options in the "http://www.sevenforu...iewer-log.html" link is not available on my screen.
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#13
SleepyDude

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Ok, It seems your windows have other problems...

Please Run MiniToolbox again to generate a new log.
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#14
oliver amaya

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I'm supposed to click "List Last 10 Event Viewer Errors" correct?

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by New Account (administrator) on 15-11-2012 at 19:06:05
Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:26:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 09:09:50 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 08:52:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.

Error: (11/15/2012 07:52:03 AM) (Source: Microsoft-Windows-User Profiles Service) (User: ElvisTheGod-PC)
Description: Windows has backed up this user profile. Windows will automatically try to use the backup profile the next time this user logs on.

Error: (11/15/2012 07:49:28 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid(S-1-5-21-1991760897-3703780301-3782144816-1001.bak). hr = 0x80070539, The security ID structure is invalid.
.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {525d8ef0-98de-481e-9383-d5dcbfb7a9ab}

Error: (11/15/2012 07:40:24 AM) (Source: EventSystem) (User: )
Description: 80070005EventSystem.EventSubscription{7F0DA009-E2B2-400A-B8C0-407CAFC4F04A}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}Explorer


System errors:
=============
Error: (11/15/2012 06:45:17 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 06:45:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 06:16:19 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 06:16:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 06:03:57 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 06:03:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.

Error: (11/15/2012 05:59:57 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Repair Service (verizondm) service failed to start due to the following error:
%%1053

Error: (11/15/2012 05:59:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the SupportSoft Repair Service (verizondm) service to connect.

Error: (11/15/2012 05:59:25 PM) (Source: Service Control Manager) (User: )
Description: The IHA_MessageCenter service failed to start due to the following error:
%%1053

Error: (11/15/2012 05:59:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the IHA_MessageCenter service to connect.


Microsoft Office Sessions:
=========================

**** End of log ****
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#15
SleepyDude

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Sorry my bad the MiniToolBox only show Errors and the chkdsk result its not on this category.

Please download Event Viewer Tool by Vino Rosso (VEW) and save the file on the Desktop
- Execute the VEW tool and check the following options:
  • Select Log to Query
    * Application
    * System
  • Select type to list
    * Error
    * Information
  • Number or date of events: 20
- Press Run
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