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RtkHDAud.sys bsod, please help


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#31
Ztruker

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I'm ou tof ideas. Let me see if I can get some help.
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#32
hemouse

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Please, Ztruker.
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#33
Ztruker

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Try this from a Command Prompt.

sc stop IntcAzAudAddService
sc config IntcAzAudAddService start= disabled
EXIT

Restart and test
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#34
hemouse

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Dunno what to do with it, Ztruker. I tried both lines, here it is. Tell me what to do with it, please. I've no idea how to use command prompt.

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#35
Ztruker

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I don't either. That was s suggestion from one of the other techs here. I'll see if I can get him to stop by.
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#36
Ztruker

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Do you have a XP install CD? If so maybe it's time to try a Windows XP Repair Install.

Even though a Repair Install is not supposed to touch your data I would suggest backing it up just to be safe.

It's also possible you have defective Realtek hardware. One way to find out would be to install a PCI sound card and disable the on-board Realtek device.
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#37
Ztruker

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Another thought, have we tried uninstalling the sound device from Device Manager? If not, do it now.

Open Device Manager, expand Sound.
Right click on your sound device (should be Realtek) and select Uninstall.
Click Apply and OK.
Reboot.

XP will rediscover the sound device and reload the drivers. May have to reboot one more time. See if that helps.
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#38
Ztruker

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Another suggestion is to remove 1/2 the memory and test. If no problem then the removed memory is defective. If it fails, swap the memory and test some more.
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#39
Ztruker

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Here is a suggestion from one of the other techs:

Perhaps the modified driver here: [Windows] BSOD error pointing RtkHDAud.sys

Can't test it but the download works and Avast says it is clean.
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#40
hemouse

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Thank you for ideas!
I will try them one by one. Start with reinstalling audio then testing the memory and the modified driver. If all fail then probably a repair reinstall or a total reinstall.
Is this order ok?
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#41
Ztruker

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Yes, that order is perfect. Good luck.

Just make sure you backup your data before doing the repair or clean install.
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#42
hemouse

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Just to report: I tried re-seating the memory sticks, the bsods would still happen, maybe less frequently. Now I'm testing the modified driver, so far so good.
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#43
hemouse

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The modified driver has made no difference. Maybe there was less bsods than normal. Anyway I'm keeping it for the time being.
I've been looking online for more ideas and someone suggested somewhere to decrease hardware acceleration in Control Panel>Sounds and Audio Devices>Audio>Sound playback Advanced>Performance tab. I decreased it first by one notch but it wasn't enough, now have it decreased by two notches and it's been a couple of days without any bsod.
It's not a very elegant solution so I still intend to do an xp installation repair and if that fails then a total reinstall.
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#44
rockmilk

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ZTruker Seems to be running out of ideas here lets get a fresh set of eyes on this shall we. :thumbsup:


Lets see something else.


Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)


Click Go and post the result.

Please upload your minidump files as well.
http://h30434.www3.h...iles/m-p/253475


Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.
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#45
hemouse

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Rockmilk, I'm much obliged you've taken an interest! After a few days without a crash, today I've had 4 in two hours :( So my workaround hasn't worked for long.

I've done all you asked for.

The file Result is from minitoolbox, the file autoruns (txt) from Autoruns, both attached.
And a download link for Minidump.rar with all the minidumps Windows has kept from the last month or so.

http://www.mediafire...c16wrv1rs83ki5x

Attached File  Result.txt   19.98KB   42 downloads

Attached File  AutoRuns.txt   73.82KB   48 downloads
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