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RtkHDAud.sys bsod, please help


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#46
rockmilk

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Wow there is way too many security programs on this machine. :whistling:


We will leave just Avast on the machine for now.

Although not charged with any crimes (not mentioned n the crash dumps) I think we need to clean up the security programs on your machine to rule out possible conflicts,as well as a couple un-needed programs.


Please open your add remove programs and un-install the items below.



Active@ Hard Disk Monitor (Version: 1.2.650)
CachemanXP 2.0 (Windows 2000,2003,XP) (Version: 2.0)
BOINC (Version: 6.10.58)
Freecorder Toolbar 3.03 Application (Version: 3.03)
Java™ 6 Update 37 (Version: 6.0.370)
SonicStage 4.3 (Version: 4.3)
Spybot - Search & Destroy (Version: 1.6.2)
Spyware Terminator 2012 (Version: 3.0.0.50)
SpywareBlaster 4.6 (Version: 4.6.0)
SUPERAntiSpyware (Version: 4.44.1000)
ZoneAlarm Firewall (Version: 10.2.078.000)
ZoneAlarm Free Firewall (Version: 10.2.078.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.2.078.000)
ZoneAlarm Spy Blocker

These items below I am not sure about you decide whether to uninstall.

FOX DMI (Version: 1.0.2.1)
FOX LiveUpdate (Version: 1.0.8.3)
FOX LOGO (Version: 1.0.4.4)
FOX ONE (Version: 1.00.0000)
Juice 2.2
Monkey's Audio



Now please reboot your machine after the above.


Go here and install the codec package for your audio driver.
http://218.210.127.1...3&GetDown=false

I see that you have Ccleaner installed open it hit the tools button then then start up button and disable all items except Avast.
Then run the Cleaner so that it clean's all the old minidump files you have.

Open Autoruns and un-tick the items below.


+ "AskBar BHO" "Ask.com Toolbar" "Ask.com" "c:\program files\askbardis\bar\bin\askbar.dll"


+ "ASKService" "ASK ToolBar Engine" "" "c:\program files\askbardis\bar\bin\askservice.exe"


Reboot your machine and then update your Java here.
http://java.com/en/

You have a few other outdated programs run this tool to correct that.
http://www.filehippo.../updatechecker/

Uninstall the files below from your machine.

"c:\program files\askbardis\bar\bin\askservice.exe"
"c:\program files\askbardis\bar\bin\askbar.dll"


Hit the Start button then Right Click My computer>>>>>>>>>>>>>>Properties>>>>>>>>>>>
Harwdare Tab>>>>>>>>>>>>>Device Manager.
Scroll down to the IDE ATA/ATAPI Controlers Left click the + to the left of the drivers.
Right Click and uninstall all of your Primary IDE drivers there most likely will be more than one of the Primary IDE Drivers Make sure and un-install All of them prior to rebooting.


Reboot at the prompt of the last primary ide driver.

Report any issues,if it crashes again let me know and include the last minidump file and the log below.



Download UnknownDeviceIdentifier
http://www.zhangduo....eIdentifier.exe
and post the log it Creates in your next reply.
Run the program allow it to finish then hit file> save > Save the file to desktop.The default file name will be DeviceList Attach Device list in your next reply.




A bit of work to do but I am pretty sure this will be the end of the crashes.

Edited by rockmilk, 31 December 2012 - 11:05 AM.

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#47
hemouse

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Hi Rockmilk,

Thank you very much for your advice!

I have a question re. programs to uninstall. First let me explain some of them:


CachemanXP 2.0 (Windows 2000,2003,XP) (Version: 2.0)
BOINC (Version: 6.10.58)
Freecorder Toolbar 3.03 Application (Version: 3.03)
SonicStage 4.3 (Version: 4.3)

These above I'd like to keep. Would you suggest to uninstall them and then re-install one by one later if everything is ok?

Spybot - Search & Destroy (Version: 1.6.2)
Spyware Terminator 2012 (Version: 3.0.0.50)
SpywareBlaster 4.6 (Version: 4.6.0)
SUPERAntiSpyware (Version: 4.44.1000)
ZoneAlarm Firewall (Version: 10.2.078.000)
ZoneAlarm Free Firewall (Version: 10.2.078.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.2.078.000)
ZoneAlarm Spy Blocker

ZoleAlarm is my firewall, coz Avast is only antivirus. Is it safe to be without a firewall?



FOX DMI (Version: 1.0.2.1)
FOX LiveUpdate (Version: 1.0.8.3)
FOX LOGO (Version: 1.0.4.4)
FOX ONE (Version: 1.00.0000)
Juice 2.2
Monkey's Audio

Fox stuff are utilities for my motherboard, Juice is a podcast manager and Monkey's Audio is a codec for monkey lossless audio format. I think the Fox stuff should stay. Others can be removed for the time being.

What do you think?

Edited by hemouse, 02 January 2013 - 04:39 AM.

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#48
rockmilk

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Avast combined with the windows firewall should be sufficient. :)


All of the items below should go.


Spybot - Search & Destroy (Version: 1.6.2)
Spyware Terminator 2012 (Version: 3.0.0.50)
SpywareBlaster 4.6 (Version: 4.6.0)
SUPERAntiSpyware (Version: 4.44.1000)
ZoneAlarm Firewall (Version: 10.2.078.000)
ZoneAlarm Free Firewall (Version: 10.2.078.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.2.078.000)
ZoneAlarm Spy Blocker



CachemanXP 2.0 (Windows 2000,2003,XP) (Version: 2.0)
BOINC (Version: 6.10.58)
Freecorder Toolbar 3.03 Application (Version: 3.03)
SonicStage 4.3 (Version: 4.3)

These above I'd like to keep. Would you suggest to uninstall them and then re-install one by one later if everything is ok? Yes



FOX DMI (Version: 1.0.2.1)
FOX LiveUpdate (Version: 1.0.8.3)
FOX LOGO (Version: 1.0.4.4)
FOX ONE (Version: 1.00.0000)
Juice 2.2
Monkey's Audio

The Above can stay. :)

Let me know how things go after following the steps.
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#49
hemouse

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Ok, I've done all the steps you suggested, in the order you listed them.
No bsod so far, but it's too early to say. I'm gonna use the system in the same way as before when a bsod would happen i.e running browser with a few tabs open, a couple of word files and playing audio or video.

In the meantime I attach the device list.
Let me know if there's anything else I should do or watch out for.
Thank you

Attached Files


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#50
rockmilk

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For now visit the intel Update utility with Ie,install anything it offers you.
http://www.intel.com.../support/detect

Let me know if there have been anymore crashes.
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#51
hemouse

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Intel stuff seems up to date, it didn't offer me anything.
I've been offline over the weekend so nothing to report, but will write as soon as I get some idea of how things are now. :unsure:
Thank you, rockmilk :)
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#52
rockmilk

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:thumbsup:
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#53
hemouse

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Rockmilk, you really rock! :)

It's been two weeks without a single bsod :cheers:
I'm effing delighted!

Have a few questions though if you don't mind.

What would be your opinion as to the cause? Software conflicts? insufficient RAM?

The progs I got as a result of your rescue, like autoruns, minitoolbox, unknowndeviceidentifier and updatechecker, are they all worth to be kept for the future?

Re. things I had to remove, I'm still coming to terms with uninstalling all those security progs, I've read so much about the need for protection etc. It feels odd not to have a proper firewall for example, and anti-malware progs. Any words of advice?

Also, a few other progs, like Boinc (search for ET, but memory hogger) or SonicStage (my mp3 player manager, but audio-related) - is it safe to have them back?

Big thanks once again! You can't imagine how chuffed I am to be free of that problem.
Great great job, mate!

Edited by hemouse, 21 January 2013 - 09:53 AM.

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#54
Ztruker

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I'm tickled too. So glad to see you get this resolved.

Sure would like to know the exact cause but success is success.
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#55
rockmilk

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It has been a while since I read this thread I deal with so many on this forum and three others I will look back over your thread and give you an answer most likely tomorrow as I have had a long day at work.

Glad that the issue is resolved and the reason I am posting this is that I did not want to leave you hanging. :thumbsup:
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#56
hemouse

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In your own time, Rockmilk.

Ztruker, big thanks to you too, for your time and help :)
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#57
rockmilk

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What would be your opinion as to the cause? Software conflicts? insufficient RAM?



I think that it was due to the security programs.

As far as the items I had you remove re-isntall (leave the security items in the ditch) them one at a time and test the machine for 24 hrs under normal operation.



The progs I got as a result of your rescue, like autoruns, minitoolbox, unknowndeviceidentifier and updatechecker, are they all worth to be kept for the future?


Of these I would keep the update checker and Autoruns




Re. things I had to remove, I'm still coming to terms with uninstalling all those security progs, I've read so much about the need for protection etc. It feels odd not to have a proper firewall for example, and anti-malware progs. Any words of advice?


Keep the current setup and run scans with malwarebytes and Superantispyware once a week or bi weekly.
Also scan with eset once a month.

http://www.malwarebytes.org/
http://www.superanti...ANTISPYWAREFREE
http://www.eset.com/us/online-scanner/
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#58
hemouse

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It's back :( I can't believe it!

Had two crashes one two days ago and one just now.
I haven't changed anything, have not installed or reinstalled any programs yet. The only thing that happened during this last month were two Java updates.

I enclose those two minidumps.

Attached Files


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#59
rockmilk

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Could you upload freshautoruns and minitoolbox logs as well please. :thumbsup:
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#60
Ztruker

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I don't think I ever asked. Is this a laptop or a desktop system? If it's a desktop, you can add a PCI sound card and disable the onboard one. That should resolve this problem if nothing shows up in the scans you are doing for Rockmilk.
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