Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Blue Screen HP Pavilion Computer--dead or alive?

  • Please log in to reply




  • Member
  • PipPip
  • 18 posts

I have a question about an HP Pavilion dm1-3025dx. It stopped working a few days ago. The BIOS will not scan the hard drive, and a blue screen pops up that restarts the computer, even in safe mode. In safe mode it says something like "system could not detect 2 HDDs on this computer." I took it to Geek Squad, and the tech said that I probably had a damaged hard drive. I read online, though, that perhaps the hard drive could be re-seated to fix the problem, but I don't know how to do this.

Also, although I can't access Windows, I can get to an option called Quick Web, where I can surf the internet and take pictures with my webcam. Nothing will save unless I have an external disk. What is going on here? If the hard drive has failed, why am I still able to use this computer? Is this repairable, or is it time to buy a new computer?
  • 0




    Member 5k

  • Technician
  • 7,091 posts
Quick Web does not use the hard drive or your operating system.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP