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Blue Screen HP Pavilion Computer--dead or alive?


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#1
helpmenow_smartpeople

helpmenow_smartpeople

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Hi,

I have a question about an HP Pavilion dm1-3025dx. It stopped working a few days ago. The BIOS will not scan the hard drive, and a blue screen pops up that restarts the computer, even in safe mode. In safe mode it says something like "system could not detect 2 HDDs on this computer." I took it to Geek Squad, and the tech said that I probably had a damaged hard drive. I read online, though, that perhaps the hard drive could be re-seated to fix the problem, but I don't know how to do this.

Also, although I can't access Windows, I can get to an option called Quick Web, where I can surf the internet and take pictures with my webcam. Nothing will save unless I have an external disk. What is going on here? If the hard drive has failed, why am I still able to use this computer? Is this repairable, or is it time to buy a new computer?
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#2
Ztruker

Ztruker

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Quick Web does not use the hard drive or your operating system.

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics
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