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External HDD not working via USB


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#1
dragonleo

dragonleo

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Hi there. I have been having a problem on Windows 7 where I would plug in any external drive and even some USB sticks into the USB slot. The driver of the HDD would be automatically installed but the HDD simply never shows on windows explorer nor becomes available for use. I upgraded my motherboard BIOS but this has not helped. I recently upgraded to Windows 8 and hoped this would resolvethe issue but it still does the same.

I then purchased a USB Adapter card thinking this would fix all my problems but it does the same thing.

Please help!!! Anyone??

Darryn
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#2
phillpower2

phillpower2

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:welcome: dragonleo

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.

In addition to the above can you tell us if you have checked the Device Manager for any yellow ! or red Xs alongside any device under the USB controllers tab, the brand and model of the external HDD, whether or not the other USB sticks work in the USB adapter card ports and is the USB card plugged directly into a PCI slot on the MB ( if the computer is a desktop ).
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