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Infected with Packed.Win32.Krap.hc [Solved]


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#16
maliprog

maliprog

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This is legitimate file and legitimate location for Cyberlink RichVideo. But there is a chance that file is infected. Because file is not there all the time (it's removed by kaspersky) it means that software recreate it.

I thing this is false positive so let's continue...

Do you have any problems with your PC now?
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#17
russell887

russell887

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Well there's been no more letters from the Service Provider and everythings running smoothly...I've decided I'm going to keep the Kaspersky PURE 2.0 on my system now, it's a great program..anyway's thank you for all tour help maliprog...cheers!
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#18
maliprog

maliprog

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Hi russell887,

Your logs and system are clean now. I'm glad we fix up your computer.

Step 1

Please close all running programs and Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL

    :Commands
    [purity]
    [emptytemp]
    [resethosts]
    [clearallrestorepoints]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Step 2

We need to clean up your PC from programs we used.

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.

In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Something to read

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

2. Make Backups of Important Files

Please read this article Home Computer Data Backup.

3. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
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#19
maliprog

maliprog

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  • 6,171 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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