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[Win7 32-bit] Cannot get rid of startnow infection [Solved]

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Combofix Log:

ComboFix 12-11-21.01 - Larry 11/22/2012 0:44.3.8 - x86
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.3189.2117 [GMT -5:00]
Running from: c:\users\Larry\Desktop\ComboFix.exe
Command switches used :: c:\users\Larry\Desktop\CFScript.txt
AV: Microsoft Security Essentials *Disabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Disabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
((((((((((((((((((((((((( Files Created from 2012-10-22 to 2012-11-22 )))))))))))))))))))))))))))))))
2012-11-22 05:54 . 2012-11-22 05:54 -------- d-----w- c:\users\Mcx1-BABYCAKES\AppData\Local\temp
2012-11-22 05:54 . 2012-11-22 05:54 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-11-21 22:11 . 2012-11-08 18:00 6812136 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{02AA4A37-6AD1-4A31-B080-13BA72C4435A}\mpengine.dll
2012-11-21 04:14 . 2012-11-22 05:54 -------- d-----w- c:\users\Larry\AppData\Local\temp
2012-11-20 23:19 . 2012-11-20 23:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-11-20 23:19 . 2012-09-30 00:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-11-20 21:52 . 2012-11-08 18:00 6812136 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2012-11-16 08:03 . 2012-07-26 03:39 526952 ----a-w- c:\windows\system32\drivers\Wdf01000.sys
2012-11-16 08:03 . 2012-07-26 03:39 47720 ----a-w- c:\windows\system32\drivers\WdfLdr.sys
2012-11-16 08:03 . 2012-07-26 02:46 9728 ----a-w- c:\windows\system32\Wdfres.dll
2012-11-16 08:02 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2012-11-16 08:02 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2012-11-16 08:02 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2012-11-16 08:02 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2012-11-16 08:02 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2012-11-16 08:02 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2012-11-16 08:02 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2012-11-15 23:29 . 2012-11-15 23:29 -------- d-----w- c:\users\Larry\AppData\Roaming\MiKTeX
2012-11-15 23:26 . 2012-11-15 23:26 -------- d-----w- c:\users\Larry\AppData\Local\MiKTeX
2012-11-15 23:24 . 2012-11-15 23:24 -------- d-----w- c:\programdata\MiKTeX
2012-11-15 23:22 . 2012-11-15 23:23 -------- d-----w- c:\program files\MiKTeX 2.9
2012-11-15 14:10 . 2012-09-25 21:55 78336 ----a-w- c:\windows\system32\synceng.dll
2012-11-15 14:10 . 2012-10-18 17:57 2344960 ----a-w- c:\windows\system32\win32k.sys
2012-11-01 16:14 . 2012-08-21 17:01 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-11-01 16:12 . 2012-11-01 16:12 -------- d-----w- c:\program files\iPod
2012-11-01 16:12 . 2012-11-01 16:13 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2012-11-20 22:10 . 2012-10-17 20:25 16400 ----a-w- c:\windows\system32\drivers\LNonPnP.sys
2012-11-16 21:13 . 2012-04-11 14:48 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-11-16 21:13 . 2011-11-30 04:02 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-10-17 20:25 . 2012-10-17 20:25 53248 ----a-r- c:\users\Larry\AppData\Roaming\Microsoft\Installer\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}\ARPPRODUCTICON.exe
2012-10-03 07:31 . 2012-10-20 07:34 740784 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{66442B3D-69D0-4C06-A6A9-6DFD403CAF5E}\gapaengine.dll
2012-10-03 07:31 . 2012-10-03 07:31 740784 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2012-09-25 03:39 . 2012-09-25 03:39 12872 ----a-w- c:\windows\system32\bootdelete.exe
2012-09-18 09:33 . 2012-09-18 09:33 55096 ----a-w- c:\windows\system32\LMouFiltCoInst.dll
2012-09-18 09:33 . 2012-09-18 09:33 43960 ----a-w- c:\windows\system32\drivers\LHidFilt.Sys
2012-09-18 09:33 . 2012-09-18 09:33 39608 ----a-w- c:\windows\system32\drivers\LMouFilt.Sys
2012-09-18 09:33 . 2012-09-18 09:33 1583928 ----a-w- c:\windows\system32\LkmdfCoInst.dll
2012-09-18 09:32 . 2012-09-18 09:32 43704 ----a-w- c:\windows\system32\drivers\LEqdUsb.sys
2012-09-18 09:32 . 2012-09-18 09:32 12216 ----a-w- c:\windows\system32\drivers\LHidEqd.sys
2012-09-14 18:30 . 2012-10-10 00:57 2048 ----a-w- c:\windows\system32\tzres.dll
2012-09-10 23:07 . 2012-09-10 23:07 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-09-10 23:07 . 2012-09-10 23:07 821736 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-09-10 23:07 . 2012-09-10 23:07 746984 ----a-w- c:\windows\system32\deployJava1.dll
2012-08-31 17:21 . 2012-10-10 00:56 1210736 ----a-w- c:\windows\system32\drivers\ntfs.sys
2012-08-31 02:03 . 2012-08-31 02:03 193552 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2012-08-31 02:03 . 2012-03-21 00:44 99272 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
2012-08-30 17:18 . 2012-10-10 00:56 3958128 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-08-30 17:18 . 2012-10-10 00:56 3902832 ----a-w- c:\windows\system32\ntoskrnl.exe
2012-08-30 08:17 . 2012-09-21 11:12 6980552 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{E762A38B-913E-47C6-AB32-0B573D0D7F9A}\mpengine.dll
2012-08-24 17:10 . 2012-10-10 00:57 172544 ----a-w- c:\windows\system32\wintrust.dll
2012-10-27 05:08 . 2012-10-27 05:07 261600 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{AF949550-9094-4807-95EC-D1C317803333}]
2012-10-06 08:16 366904 ----a-w- c:\program files\Logitech\SetPointP\SetPointSmooth.dll
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-07-14 1173504]
"iCloudServices"="c:\program files\Common Files\Apple\Internet Services\iCloudServices.exe" [2012-08-29 59280]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-12-17 98304]
"SMSERIAL"="c:\program files\Motorola\SMSERIAL\sm56hlpr.exe" [2009-09-24 1466368]
"fspuip"="c:\program files\FSP\fspuip.exe" [2009-08-31 3342336]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RtHDVCpl.exe" [2009-09-24 7703072]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-28 59280]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2011-10-24 421888]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-01-21 91520]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"AllShareAgent"="c:\program files\Samsung\AllShare\AllShareAgent.exe" [2012-03-02 285072]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-09-12 947176]
"EvtMgr6"="c:\program files\Logitech\SetPointP\SetPoint.exe" [2012-10-06 1843512]
c:\users\Larry\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Logitech . Product Registration.lnk - c:\program files\Common Files\Logishrd\eReg\SetPoint\eReg.exe [2009-11-16 517384]
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Hotkey.lnk - c:\program files\Hotkey\Hotkey.exe [2009-12-31 2413568]
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\3.0.207\SSScheduler.exe [2011-6-17 272528]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]
2012-10-01 07:22 66360 ----a-w- c:\program files\Common Files\Logishrd\Bluetooth\LBTWLgn.dll
R0 johci;JMicron 1394 Filter Driver;c:\windows\system32\DRIVERS\johci.sys [x]
R2 SamsungAllShareV2.0;Samsung AllShare PC;c:\program files\Samsung\AllShare\AllShareDMS\AllShareDMS.exe [x]
R3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys [x]
R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\3.0.207\McCHSvc.exe [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [x]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [x]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt86win7.sys [x]
R3 SimpleSlideShowServer;SimpleSlideShowServer;c:\program files\Samsung\AllShare\AllShareSlideShowService.exe [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam.sys [x]
R4 sptd;sptd;c:\windows\System32\Drivers\sptd.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 MBAMScheduler;MBAMScheduler;c:\program files\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [x]
S2 PowerBiosServer;PowerBiosServer;c:\program files\Hotkey\PowerBiosServer.exe [x]
S3 ALSysIO;ALSysIO;c:\users\Larry\AppData\Local\Temp\ALSysIO.sys [x]
S3 fspad_wlh32;Finger Sensing Pad Driver for Windows 2000/XP/Vista/Win7_wlh32;c:\windows\system32\DRIVERS\fspad_wlh32.sys [x]
S3 LEqdUsb;Logitech SetPoint Unifying KMDF USB Filter;c:\windows\system32\Drivers\LEqdUsb.Sys [x]
S3 LHidEqd;Logitech SetPoint Unifying KMDF HID Filter;c:\windows\system32\Drivers\LHidEqd.Sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [x]
S3 NETw5s32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 32 Bit;c:\windows\system32\DRIVERS\NETw5s32.sys [x]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - ALSYSIO
Contents of the 'Scheduled Tasks' folder
2012-11-22 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-11 21:13]
2012-11-22 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-22 00:29]
2012-11-22 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-11-22 00:29]
------- Supplementary Scan -------
uStart Page = hxxp://[bleep]inghomepage.com/
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer =
FF - ProfilePath - c:\users\Larry\AppData\Roaming\Mozilla\Firefox\Profiles\xi4t5mq2.default-1353535127488\
FF - ExtSQL: 2012-10-17 16:23; {F003DA68-8256-4b37-A6C4-350FA04494DF}; c:\program files\Logitech\SetPointP\LogiSmoothFirefoxExt
--------------------- LOCKED REGISTRY KEYS ---------------------
[HKEY_USERS\S-1-5-21-191230454-82733176-2438189507-1000\Software\SecuROM\License information*]
@Allowed: (Read) (RestrictedCode)
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
@Denied: (Full) (Everyone)
Completion time: 2012-11-22 00:56:24
ComboFix-quarantined-files.txt 2012-11-22 05:56
ComboFix2.txt 2012-11-21 18:58
ComboFix3.txt 2012-11-21 04:14
Pre-Run: 12,727,504,896 bytes free
Post-Run: 12,676,763,648 bytes free
- - End Of File - - 2A18981E9205FFCDCC8BB997659C4BD3
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    Trusted Helper

  • Malware Removal
  • 7,268 posts

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realise. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove

Ask Toolbar
Java 7 Update 7
McAfee Security Scan Plus
Yontoo Layers Runtime 1.10.01

  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidentally close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?


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  • Topic Starter
  • Member
  • PipPip
  • 13 posts
I had a problem running Hijackthis, but it allowed me to run anyway. The error I got was:

"For some reason your system denied write access to the Hosts files. ..."

It allowed me to run it anyway.

Here's the log for malwarebytes:

Malwarebytes Anti-Malware

Database version: v2012.11.20.08

Windows 7 x86 NTFS
Internet Explorer 9.0.8112.16421
Larry :: BABYCAKES [administrator]

11/22/2012 2:25:52 PM
mbam-log-2012-11-22 (14-25-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 221472
Time elapsed: 4 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


Here's the log for hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:34:36 PM, on 11/22/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16455)
Boot mode: Normal

Running processes:
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\FSP\FspUip.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Hotkey\Hotkey.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://[bleep]inghomepage.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Logitech SetPoint - {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\SetPointSmooth.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [fspuip] "C:\Program Files\FSP\fspuip.exe"
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AllShareAgent] C:\Program Files\Samsung\AllShare\AllShareAgent.exe
O4 - HKLM\..\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Common Files\Logishrd\eReg\SetPoint\eReg.exe
O4 - Global Startup: Hotkey.lnk = C:\Program Files\Hotkey\Hotkey.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PowerBiosServer - Unknown owner - C:\Program Files\Hotkey\PowerBiosServer.exe
O23 - Service: Samsung AllShare PC (SamsungAllShareV2.0) - Samsung Electronics Co., Ltd. - C:\Program Files\Samsung\AllShare\AllShareDMS\AllShareDMS.exe
O23 - Service: SimpleSlideShowServer - Samsung Electronics Co., Ltd. - C:\Program Files\Samsung\AllShare\AllShareSlideShowService.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

End of file - 7150 bytes
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These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [AllShareAgent] C:\Program Files\Samsung\AllShare\AllShareAgent.exe
      O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
      O4 - Startup: Logitech . Product Registration.lnk = C:\Program Files\Common Files\Logishrd\eReg\SetPoint\eReg.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

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Eset Scan:

C:\Program Files\FoxTabVideoConverter\VideoConverter.exe a variant of Win32/InstallCore.A application
C:\Program Files\Windows Movie Maker\toolbar\solidyoutube-hybrid.exe Win32/Somoto application
C:\Qoobox\Quarantine\C\Program Files\DealBulldog Toolbar\UninstallToolbar.exe.vir Win32/Somoto application
C:\Users\Larry\Downloads\Downloaded Programs\windows-movie-maker.exe Win32/Somoto application
C:\Windows\AutoKMS.exe Win32/HackKMS.A application
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PNIARUOA\updater-startnow-200-2.5-d[1].exe a variant of Win32/Toolbar.Zugo application
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There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the quote box (below)...to Notepad.

    @echo off
    del /f /s /q "C:\Program Files\FoxTabVideoConverter\VideoConverter.exe"
    del /f /s /q "C:\Program Files\Windows Movie Maker\toolbar\solidyoutube-hybrid.exe"
    del /f /s /q "C:\Users\Larry\Downloads\Downloaded Programs\windows-movie-maker.exe"
    del /f /s /q "C:\Windows\AutoKMS.exe:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PNIARUOA\updater-startnow-200-2.5-d[1].exe"
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet


Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum


There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

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Thanks so much for the help, I really appreciate it. Couldn't have fixed my computer without you.

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you are more than welcome

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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