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Windows could not start the Diagnostic Policy Service service on Local


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#1
Demonseed

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Hi

My son is having a problem connecting to the internet. His connection is showing up as connected but there is no internet access.
When trying to diagnose the problem he is getting the following Error message

Windows could not start the Diagnostic Policy Service service on Local Computer. Error 5: Access is denied

He has a Dell Inspiron 1545 with Windows 7 Home Premium. I have searched the internet for a solution but none of the none of the solutions work.

I would appreciate any help.

Regards Noel
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#2
Demonseed

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Sorry I have put this post on the wrong forum, I will now change it to Networking.
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#3
SleepyDude

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Sorry I have put this post on the wrong forum, I will now change it to Networking.


Hi,

In my opinion its a Windows 7 problem and not a network problem...

Did you try the Microsoft Fixit tool from Microsoft available on this page?
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#4
Demonseed

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Thanks for the reply I have tried Microsoft fix-it but it did not solve the problem
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#5
SleepyDude

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Hi,

Lets take a look on Windows event viewer, please download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • List last 10 Event Viewer log
Click on Go.

Post the resulting log in your next reply.

Next the service...
Please download SystemLook from one of the links below according to your OS Architecture and save it to your Desktop.
SystemLook (32-bit)
SystemLook (64-bit)

  • Double-click SystemLook.exe to run it.
  • Accept the prompt Allow the program to make changes to this computer (UAC prompt)
  • Copy the content of the following codebox into the main textfield:
    :service
    DPS
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can be found on your Desktop entitled SystemLook.txt
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#6
Demonseed

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Hi

Thank you for the help. I have downloaded an ran MiniToolbox and Systemlook and have attached the logs.

MiniToolBox by Farbar Version: 10-11-2012 02
Ran by Aaron (administrator) on 22-11-2012 at 11:44:45
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/22/2012 10:31:47 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: A connection with the server could not be established

Error: (11/22/2012 10:24:32 AM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 66.77.66.221:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (11/22/2012 09:13:30 AM) (Source: RasClient) (User: )
Description: CoId={B7B3B73D-931B-4ED4-B090-166CBC577837}: The user Aaron-PC\Aaron dialed a connection named Broadband to go which has failed. The error code returned on failure is 720.

Error: (11/22/2012 09:05:26 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: A connection with the server could not be established

Error: (11/22/2012 08:58:33 AM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: An attempt was made to access a socket in a way forbidden by its access permissions 66.77.66.221:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---




SystemLook 30.07.11 by jpshortstuff
Log created at 11:47 on 22/11/2012 by Aaron
Administrator - Elevation successful

========== service ==========

DPS
Diagnostic Policy Service
"The Diagnostic Policy Service enables problem detection, troubleshooting and resolution for Windows components. If this service is stopped, diagnostics will no longer function."
Current Status: Stopped
Startup Type: Automatic
Error Control: Severe
Binary: C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
Group: (none)
SafeBoot:
Dependencies:
(none)
Dependant Services:
(none)

-= EOF =-


Regards Noel

Attached Files


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#7
SleepyDude

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Hi,

Check Windows System files integrity
- open the Command Prompt as Administrator (Tutorial)
- type the command:
sfc /scannow
- Restart the computer


Try to start the service Diagnostic Policy Service
- press Posted Image and type services.msc
- locate the service Diagnostic Policy Service on the list
- right click the entry and choose Start

Did the service start? Any error?
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#8
Demonseed

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Hello

I am sorry but while I was away my son carried our a repair install with win 7 sp1 disk. This has solved the problem with
the Internet connection and the DPS service, but it now has a problem starting the firewall. I had carried out a scannow
but it found nothing and the DPS service would not start with the error Windows could not start the Diagnostic Policy Service
on the local computer error 5 access is denied, this has now gone. The firewall now has a problem
Windows firewall can't change some of your settings Error code 0x8007042c.

Sorry for the change in the errors but I would still be very grateful if you could give some advice. I think that this is still
part of the original problem.

Kind regards Noel
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#9
SleepyDude

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Hello Noel,

Thanks for the update. Does the computer shows any other problems?

Download Farbar Service Scanner
- Check all the options
- click Scan

Post the generated log on your reply.
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#10
Demonseed

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Hello SleepyDude

Thank you for the help but I am sorry for wasting your time, my son got impatient and restored the system to
factory settings. Again thanks for the help. This will close this post.

Regards Noel
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#11
SleepyDude

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Hi Noel,

No problem, the Factory Restore definitive solves many problems. :thumbsup:
Based on a Microsoft page the error 0x8007042c on the Windows Firewall could be an indication of a virus infection, the Factory Restore probably kill that...
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