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Someone using mate web cam, and shutting Laptop down [Solved]


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#16
Essexboy

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The best way would be to reset the router, use the system for a few hours connected. Then if it re-occurs Run an all user OTL scan
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#17
Chris Yard

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Ok thank you Essexboy,

I will not be able to do this until Tomorrow, so for now Thank you, will give you an update as soon as I have one.

Chris
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#18
Essexboy

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No problem see you tomorrow :)
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#19
Chris Yard

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Hi Essexboy,

So far no problems, Wifi key has been changed and no remote connection seen.

Thank you again for prompt and helpful reply

Chris
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#20
Essexboy

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I wonder if someone had hooked into her router, a nice cheap way to get online

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
    (Notice the space between the "x" and "/")
    then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
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#21
Chris Yard

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Thanks again

I think my mate son may of given out the wifi key to someone !!!

I am removing everything as requested, will let you know tomorrow if any further problems

Chris
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#22
Chris Yard

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Hi Essexboy,

Just to let you know we still haven't seen any remote use of the cam or the desktop.

Thanks again for all your help with this

If you are happy then I think this post can be closed.

Chris
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#23
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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