[adlucas]

I have an hp G62-367DX Notebook windows 7 64bit. The day before my notebook was working but now all I get is a blank screen when I turn it on. The caps lock light blinks and the power light is on, but I only see a black screen. How can I resolve this problem?

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Hi and welcome to Geeks to Go.

I have an hp G62-367DX Notebook windows 7 64bit. The day before my notebook was working but now all I get is a blank screen when I turn it on. The caps lock light blinks and the power light is on, but I only see a black screen. How can I resolve this problem?

This could be due to a myriad of possibilities all told. Anyway lets check if the following will reveal anything as follows...

Scan with Farbar Recovery Scan Tool:

Please download and save Farbar Recovery Scan Tool 64-Bit to a Flash/USB drive.

Then insert the Flash/USB drive into your machine....

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter[/list] Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste the contents of the aforementioned notepad file in your next reply.

[Dakeyras]

Hi and welcome to Geeks to Go.

I have an hp G62-367DX Notebook windows 7 64bit. The day before my notebook was working but now all I get is a blank screen when I turn it on. The caps lock light blinks and the power light is on, but I only see a black screen. How can I resolve this problem?

This could be due to a myriad of possibilities all told. Anyway lets check if the following will reveal anything as follows...

Scan with Farbar Recovery Scan Tool:

Please download and save Farbar Recovery Scan Tool 64-Bit to a Flash/USB drive.

Then insert the Flash/USB drive into your machine....

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter[/list] Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste the contents of the aforementioned notepad file in your next reply.

[adlucas]

Hi and welcome to Geeks to Go.

I have an hp G62-367DX Notebook windows 7 64bit. The day before my notebook was working but now all I get is a blank screen when I turn it on. The caps lock light blinks and the power light is on, but I only see a black screen. How can I resolve this problem?

This could be due to a myriad of possibilities all told. Anyway lets check if the following will reveal anything as follows...

Scan with Farbar Recovery Scan Tool:

Please download and save Farbar Recovery Scan Tool 64-Bit to a Flash/USB drive.

Then insert the Flash/USB drive into your machine....

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter[/list] Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste the contents of the aforementioned notepad file in your next reply.

[adlucas]

Hi and welcome to Geeks to Go.

I have an hp G62-367DX Notebook windows 7 64bit. The day before my notebook was working but now all I get is a blank screen when I turn it on. The caps lock light blinks and the power light is on, but I only see a black screen. How can I resolve this problem?

This could be due to a myriad of possibilities all told. Anyway lets check if the following will reveal anything as follows...

Scan with Farbar Recovery Scan Tool:

Please download and save Farbar Recovery Scan Tool 64-Bit to a Flash/USB drive.

Then insert the Flash/USB drive into your machine....

Enter System Recovery Options.



This did not work for me, I still have a black screen
To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select US as the keyboard language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:


Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter[/list] Note: Replace letter e with the drive letter of your flash drive.

• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive. Please copy and paste the contents of the aforementioned notepad file in your next reply.

[Dakeyras]

Hi.

I take it by the posts you quoted and the PM sent, a wee bit of a problem working out how to reply to this topic etc...

How to exactly is explained in the below link:-

How to Add a Reply to an Existing Topic

Next:

the fabar recovery scan tool 64bit didn't work

I will need some further elaboration...were you unable to boot your machine into the Advanced Boot Options and or a problem running the Farbar Recovery Scan Tool itself for example ?

[Dakeyras]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.