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PC Stricken with iClaro malware [Closed]


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#16
Essexboy

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OK lets run a small tweak to kill autohung programmes and see if that cures it, before we dig deeper

Download Simple System Tweaker to your desktop
Install the programme
[attachment=61743:Capture.JPG]

On the general tab only select the items I have marked
Ensure there is only a tick in the General tweaks box
Click apply tweaks
The system will ask for a reboot

Once back on the normal desktop then try a shutdown again and see if it works this time
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#17
Lucas Buck

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Still won't shut down. I'm not getting any failure to close messages, it just hangs & won't shut down. When a program like system tweaker asks for a reboot it shuts down & reboots but when I try & shut down from windows nothing.
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#18
Essexboy

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Could you go to control panel > device manager and let me know if you have any yellow marks in there. If so could you let me know what ones they are
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#19
Lucas Buck

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Went in to Control Panel but can't find device manager. I'm running XP.
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#20
Essexboy

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OK go start > run and type in the following :

devmgmt.msc

This will open device manager
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#21
Lucas Buck

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No yellow marks.
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#22
Essexboy

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OK bear with me whilst I check a few things out
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#23
Lucas Buck

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No rush. Thanks so much for all your help!
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#24
Essexboy

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OK lets see if we can discover what it is hanging

Prior to shutting down the computer could you open task manager and screen shot the Applications tab followed by the processes tab
There may be a clue there as to what programme is hanging
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#25
Essexboy

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Could you also check the following

1) Go to control panel
2) Open Power Options
3) Click the Advanced tab
4) On the Advanced tab where it says "When I Press The Power Button On
My Computer", it should be set to "Shut Down"
5) If your option was set to something else ("Do Nothing"), set it to Shut Down, click Apply, reboot.
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#26
Lucas Buck

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Shut down is listed in power options. Task manager is all wonky. Couldn't get screen shots but the program easyzappermonitor is listed as running.
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#27
Essexboy

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OK within taskmanager highlight easyzappermonitor and then press end task
Once that has ended then try a reboot/shutdown
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#28
Lucas Buck

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Still won't shut down.
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#29
Essexboy

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OK next bit is rather tedious..

What we will do is run just windows files and services
Then add the other files/services one at a time to determine which is causing the problem

Step 1: Start the System Configuration Utility

1.Click Start, click Run, type msconfig, and then click OK.
2.The System Configuration Utility dialog box is displayed.

Step 2: Configure selective startup options

1.In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2.Click to clear the Process SYSTEM.INI File check box.
3.Click to clear the Process WIN.INI File check box.
4.Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
5.Click the Services tab.
6.Click to select the Hide All Microsoft Services check box.
7.Click Disable All, and then click OK.
8.When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

1.If you are prompted, log on to Windows.
2.When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

You have used the System Configuration Utility to make changes to the way Windows starts.
The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.


Now shut the computer down, if it shuts down as expected then reboot
Run MSConfig again and enable half of the services
Does it still shut down properly, if yes then re-enable half the remaining services until the problem re-appears
Once it has reappeared disable all bar one of the last services restarted and then check each service to determine which one is stopping the shutdown

To return to normal boot

Steps to configure Windows to use a Normal startup state
After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

1.Click Start, and then click Run.
2.Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
3.Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
4.When you are prompted, click Restart to restart the computer.
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#30
Lucas Buck

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Did all through step 2 but pc will not restart. Should I force shutdown by holding down the power button? This is the only way I've been able to shutdown.
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