If your computer stopped responding, restarted unexpectedly or was automatically shut down to protect your files and folders, choose last known good confirmaiton, to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the power or reset button was pressed or if you aren't sure what caused the problem choose start windows normally.
You can try to start it normally or safe mode or safemode with command prompt,or last know good configuration and it just keeps going back to that same error page. It counts down so many seconds and then keep restarting. when you try safemode it goes right to the screen with all the drivers and stuff like it is going to go but then just restarts and back to the same message.
No matter which option she tries (and she's tried them all), it just keeps returning to this message.