[xarshiax]

My laptop was infected with the FBI Moneypack virus. After reading many blogs and instructions I was finally able to remove the virus using Malwarebytes. However it seems that it only removed the virus from the surface and traces are still hidden.

I used another trial program from Malwarebytes called Anti Rootkit Beta. This program detected over 50 malware and after cleaning up, I am still getting three malware, each time I run the program and clean the computer. So it seems the virus is hidden and keeps replicating itself.

At this point, I am unable to run ANY antivirus program. I have downloaded MS Security Essentials, AVG and Avast and none will work. It installs fine, but when you click to run the program nothing happens. My computer is alerting that there are no Antivirus software installed.

Is there a remedy short of reinstalling the operating system? This would be a major pain, since I have a lot of professional software installed on the computer.

I really appreciate your help!

Laptop, Dell Inspirion, Win 7 Pro

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Hello xarshiax and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Please note that I am currently in training as a GeekU Senior. My posts must be reviewed by an instructor, so there may be a slight delay.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Please check the box next to Scan All Users.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.[list]
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

Download aswMBR.exe to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply

[Buddierdl]

Hello xarshiax and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Please note that I am currently in training as a GeekU Senior. My posts must be reviewed by an instructor, so there may be a slight delay.

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Please check the box next to Scan All Users.
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.[list]
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

Download aswMBR.exe to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

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