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Win32/Small.CA Virus [Solved]

Started by silviab , Nov 25 2012 03:58 PM

  • This topic is locked This topic is locked

#31
gringo_pr
Posted 12 December 2012 - 12:04 PM

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
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#32
silviab
Posted 12 December 2012 - 05:04 PM

silviab

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts
ComboFix 12-12-10.01 - Silvia 12/11/2012 16:14:16.2.8 - x64
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.8173.6353
[GMT -8:00]
Running from: c:\users\Silvia\Desktop\ComboFix.exe
Command switches used :: c:\users\Silvia\Desktop\CFScript.txt
AV: Norton 360 Premier Edition *Disabled/Updated*
{63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled*
{5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated*
{D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated*
{D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other
letions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\wininit.ini
.
---- Previous Run -------
.
c:\program files (x86)\DS.exe
c:\program files (x86)\StartNow Toolbar
c:\program files (x86)\StartNow Toolbar\Resources\images\engine_images.png
c:\program files (x86)\StartNow Toolbar\Resources\images\engine_maps.png
c:\program files (x86)\StartNow Toolbar\Resources\images\engine_news.png
c:\program files (x86)\StartNow Toolbar\Resources\images\engine_videos.png
c:\program files (x86)\StartNow Toolbar\Resources\images\engine_web.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_amazon.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_ebay.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_facebook.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_games.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_msn.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_shopping.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_travel.png
c:\program files (x86)\StartNow Toolbar\Resources\images\icon_twitter.png
c:\program files (x86)\StartNow Toolbar\Resources\images\startnow_logo.png
c:\program files (x86)\StartNow Toolbar\Resources\installer.xml
c:\program files (x86)\StartNow Toolbar\Resources\skin\chevron_button.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_button_hover.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_button_normal.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_dropdown_button_normal.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_input_background.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_input_left.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\searchbox_input_middle.png
c:\program files (x86)\StartNow Toolbar\Resources\skin\separator.png
c:\program files (x86)\StartNow Toolbar\Resources\skin\splitter.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ff_hover_c.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_hover_c.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_hover_l.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_hover_r.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_normal_c.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_normal_l.png
c:\program files (x86)\StartNow
Toolbar\Resources\skin\toolbarbutton_ie_normal_r.png
c:\program files (x86)\StartNow Toolbar\Resources\toolbar.xml
c:\program files (x86)\StartNow Toolbar\Resources\update.xml
c:\program files (x86)\StartNow Toolbar\StartNowToolbarUninstall.exe
c:\program files (x86)\StartNow Toolbar\Toolbar32.dll
c:\program files (x86)\StartNow Toolbar\ToolbarBroker.exe
c:\program files (x86)\StartNow Toolbar\uninstall.dat
c:\program files (x86)\StartNow Toolbar\XBrowser.dll
c:\windows\SysWow64\pt
c:\windows\SysWow64\pt\Lagoon.resources.dll
.
.
((((((((((((((((((((((((( Files Created from 2012-11-12 to
012-12-12 )))))))))))))))))))))))))))))))
.
.
2012-12-12 00:19 . 2012-12-12 00:19 -------- d-----w-
c:\users\Default\AppData\Local\temp
2012-11-24 20:39 . 2012-11-24 20:39 -------- d-----w-
c:\users\Silvia\AppData\Roaming\funkitron
2012-11-24 02:00 . 2012-11-24 02:00 -------- d-----w-
c:\users\Silvia\AppData\Roaming\Brabl
2012-11-24 02:00 . 2012-11-24 02:00 -------- d-----w-
c:\users\Silvia\.gstreamer-0.10
2012-11-24 02:00 . 2012-11-24 02:00 -------- d-----w-
c:\users\Silvia\.gnome2
2012-11-24 00:10 . 2012-11-24 00:10 -------- d-----w-
c:\users\Silvia\AppData\Roaming\MagicIndie
2012-11-15 22:02 . 2012-11-15 22:02 -------- d-----w-
c:\windows\system32\%LOCALAPPDATA%
2012-11-15 04:12 . 2012-07-26 04:55 785512 ----a-w-
c:\windows\system32\drivers\Wdf01000.sys
2012-11-15 04:12 . 2012-07-26 04:55 54376 ----a-w-
c:\windows\system32\drivers\WdfLdr.sys
2012-11-15 04:12 . 2012-07-26 04:47 2560 ----a-w-
c:\windows\system32\drivers\en-US\wdf01000.sys.mui
2012-11-15 04:12 . 2012-07-26 02:36 9728 ----a-w-
c:\windows\system32\Wdfres.dll
2012-11-15 04:05 . 2012-07-26 03:08 229888 ----a-w-
c:\windows\system32\WUDFHost.exe
2012-11-15 04:05 . 2012-07-26 03:08 84992 ----a-w-
c:\windows\system32\WUDFSvc.dll
2012-11-15 04:05 . 2012-07-26 03:08 744448 ----a-w-
c:\windows\system32\WUDFx.dll
2012-11-15 04:05 . 2012-07-26 03:08 45056 ----a-w-
c:\windows\system32\WUDFCoinstaller.dll
2012-11-15 04:05 . 2012-07-26 03:08 194048 ----a-w-
c:\windows\system32\WUDFPlatform.dll
2012-11-15 04:05 . 2012-07-26 02:26 87040 ----a-w-
c:\windows\system32\drivers\WUDFPf.sys
2012-11-15 04:05 . 2012-07-26 02:26 198656 ----a-w-
c:\windows\system32\drivers\WUDFRd.sys
2012-11-14 16:33 . 2012-09-25 22:47 78336 ----a-w-
c:\windows\SysWow64\synceng.dll
2012-11-14 16:33 . 2012-09-25 22:46 95744 ----a-w-
c:\windows\system32\synceng.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M
port ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-08 18:49 . 2011-08-07 22:29 2828 --sha-w-
c:\programdata\KGyGaAvL.sys
2012-11-20 17:27 . 2012-05-22 20:40 697272 ----a-w-
c:\windows\SysWow64\FlashPlayerApp.exe
2012-11-20 17:27 . 2011-08-14 14:40 73656 ----a-w-
c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-11-15 04:06 . 2011-08-04 01:32 66395536 ----a-w-
c:\windows\system32\MRT.exe
2012-10-16 08:38 . 2012-11-28 01:32 135168 ----a-w-
c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38 . 2012-11-28 01:32 350208 ----a-w-
c:\windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39 . 2012-11-28 01:32 561664 ----a-w-
c:\windows\apppatch\AcLayers.dll
2012-10-09 22:51 . 2012-10-09 22:51 10220472 ----a-w-
c:\windows\SysWow64\FlashPlayerInstaller.exe
2012-09-14 19:19 . 2012-10-10 02:01 2048 ----a-w-
c:\windows\system32\tzres.dll
2012-09-14 18:28 . 2012-10-10 02:01 2048 ----a-w-
c:\windows\SysWow64\tzres.dll
2002-02-27 02:34 . 2002-09-03 22:19 2000896 ----a-w- c:\program
files (x86)\DS_PlugIn.8bf
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading
ints ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_Backedup]
@="{6BEDF914-4178-42DE-8D48-B11A9B8DC7AB}"
[HKEY_CLASSES_ROOT\CLSID\{6BEDF914-4178-42DE-8D48-B11A9B8DC7AB}]
2010-06-10 23:12 638728 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_Failed]
@="{20FA8895-5630-473A-A86A-54166558605F}"
[HKEY_CLASSES_ROOT\CLSID\{20FA8895-5630-473A-A86A-54166558605F}]
2010-06-10 23:12 638728 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension.dll
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_NotBackedup]
@="{D432C173-DFAD-491A-A01A-4E7AE1670A6F}"
[HKEY_CLASSES_ROOT\CLSID\{D432C173-DFAD-491A-A01A-4E7AE1670A6F}]
2010-06-10 23:12 638728 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage
Technology\IAStorIcon.exe" [2011-01-13 283160]
"Spare Backup"="c:\program files (x86)\Spare Backup\SpareTray.exe"
[2010-06-10 1141000]
"Standby"="c:\program files (x86)\Common Files\Corel\Standby\Standby.exe"
[2009-12-29 105632]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2008-09-06
413696]
.
c:\users\Silvia\AppData\Roaming\Microsoft\Windows\Start
Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files
(x86)\Microsoft Office\Office14\ONENOTEM.EXE [2011-9-2 227712]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;c:\program files
(x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-09-30
169408]
R2 ASTSRV;Nalpeiron Licensing Service;c:\windows\system32\ASTSRV.EXE [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN
v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
[2010-03-18 138576]
R2 nlsInterface;Nalpeiron Licensing Service
64-bit;c:\windows\system32\nlsInterface.exe [2009-04-03 72192]
R2 Oasis2Service;Oasis2Service;c:\program files (x86)\DDNi\Oasis2Service
1.0\Oasis2Service.exe [2011-02-15 47104]
R2 Roxio Upnp Server 10;Roxio Upnp Server 10;c:\program files
(x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe [2010-02-24 362992]
R3 DCDhcpService;DCDhcpService;c:\program files\Sony\VAIO Smart
Network\WFDA\DCDhcpService.exe [2011-07-19 104096]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-21 71168]
R3 e1yexpress;Intel® Gigabit Network Connections
Driver;c:\windows\system32\DRIVERS\e1y60x64.sys [2009-06-10 281088]
R3 Roxio UPnP Renderer 10;Roxio UPnP Renderer 10;c:\program files
(x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe [2010-02-24 313840]
R3 SOHCImp;VAIO Content Importer;c:\program files (x86)\Common Files\Sony
Shared\SOHLib\SOHCImp.exe [2011-02-21 113824]
R3 SOHDs;VAIO Device Searcher;c:\program files (x86)\Common Files\Sony
Shared\SOHLib\SOHDs.exe [2011-02-21 67232]
R3 SpfService;VAIO Entertainment Common Service;c:\program files\Common
Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
[2011-01-20 286936]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21
59392]
R3 TsUsbGD;Remote Desktop Generic USB
Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
R3 VCFw;VAIO Content Folder Watcher;c:\program files (x86)\Common Files\Sony
Shared\VAIO Content Folder Watcher\VCFw.exe [2011-01-20 887000]
R3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program
files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe [2011-05-24
652016]
R3 VcmINSMgr;VAIO Content Metadata Intelligent Network Service
Manager;c:\program files\Sony\VCM Intelligent Network Service
Manager\VcmINSMgr.exe [2011-02-19 385336]
R3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program
files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe [2011-02-19
99104]
R3 WatAdminSvc;Windows Activation Technologies
Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-04 1255736]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program
files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2010-03-19
55856]
S0 SymDS;Symantec Data
Store;c:\windows\system32\drivers\N360x64\0604000.009\SYMDS64.SYS
[2011-08-16 451192]
S0 SymEFA;Symantec Extended File
Attributes;c:\windows\system32\drivers\N360x64\0604000.009\SYMEFA64.SYS
[2012-05-22 1129120]
S1
BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\BASHDefs\20121130.005\BHDrvx64.sys

[2012-10-23 1384608]
S1 ccSet_N360;Norton 360 Settings
Manager;c:\windows\system32\drivers\N360x64\0604000.009\ccSetx64.sys
[2012-06-07 167072]
S1
IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\IPSDefs\20121208.001\IDSvia64.sys

[2012-09-01 513184]
S1 SymIRON;Symantec Iron
Driver;c:\windows\system32\drivers\N360x64\0604000.009\Ironx64.SYS
[2011-11-17 190072]
S1 SymNetS;Symantec Network Security WFP
Driver;c:\windows\System32\Drivers\N360x64\0604000.009\SYMNETS.SYS
[2011-11-17 405624]
S2 Atheros Bt&Wlan Coex Agent;Atheros Bt&Wlan Coex Agent;c:\program files
(x86)\Bluetooth Suite\Ath_CoexAgent.exe [2011-04-30 146592]
S2 AtherosSvc;AtherosSvc;c:\program files (x86)\Bluetooth
Suite\adminservice.exe [2011-04-30 91296]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files
(x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
[2011-01-13 13336]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier
Edition\Engine\6.4.0.9\ccSvcHst.exe [2012-06-16 138272]
S2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files
(x86)\Sony\PMB\PMBDeviceInfoProvider.exe [2010-11-27 398176]
S2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-04-17 14112]
S2 rimspci;rimspci;c:\windows\system32\DRIVERS\rimssne64.sys [2011-02-10
102400]
S2 risdsnpe;risdsnpe;c:\windows\system32\DRIVERS\risdsnxc64.sys [2011-02-10
98816]
S2 SampleCollector;VAIO Care Performance Service;c:\program files\Sony\VAIO
Care\VCPerfService.exe [2011-01-29 259192]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files
(x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2011-11-09 380224]
S2 uCamMonitor;CamMonitor;c:\program files (x86)\ArcSoft\Magic-i Visual
Effects 2\uCamMonitor.exe [2011-02-23 105024]
S2 UNS;Intel® Management and Security Application User Notification
Service;c:\program files (x86)\Intel\Intel® Management Engine
Components\UNS\UNS.exe [2011-02-14 2656280]
S2 VAIO Power Management;VAIO Power Management;c:\program files\Sony\VAIO
Power Management\SPMService.exe [2011-02-15 550080]
S2 VSNService;VSNService;c:\program files\Sony\VAIO Smart
Network\VSNService.exe [2011-08-12 971704]
S3 ArcSoftKsUFilter;ArcSoft Magic-I Visual
Effect;c:\windows\system32\DRIVERS\ArcSoftKsUFilter.sys [2009-05-26 19968]
S3 AthBTPort;Atheros Virtual Bluetooth
Class;c:\windows\system32\DRIVERS\btath_flt.sys [2011-04-30 36000]
S3 AVerAVF2;AVerAVF2;c:\windows\system32\DRIVERS\AVerAVF2.sys [2009-09-28
1106688]
S3 BTATH_A2DP;Bluetooth A2DP Audio
Driver;c:\windows\system32\drivers\btath_a2dp.sys [2011-04-30 259232]
S3 btath_avdt;Atheros Bluetooth AVDT
Service;c:\windows\system32\drivers\btath_avdt.sys [2011-04-30 109216]
S3 BTATH_BUS;Atheros Bluetooth Bus;c:\windows\system32\DRIVERS\btath_bus.sys
[2011-04-30 29344]
S3 BTATH_HCRP;Bluetooth HCRP Server
driver;c:\windows\system32\DRIVERS\btath_hcrp.sys [2011-04-30 166048]
S3 BTATH_LWFLT;Bluetooth LWFLT
Device;c:\windows\system32\DRIVERS\btath_lwflt.sys [2011-04-30 59040]
S3 BTATH_RCP;Bluetooth AVRCP
Device;c:\windows\system32\DRIVERS\btath_rcp.sys [2011-04-30 283296]
S3 BtFilter;BtFilter;c:\windows\system32\DRIVERS\btfilter.sys [2011-04-30
288416]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common
Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-11-25 138912]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub
Driver;c:\windows\system32\DRIVERS\nusb3hub.sys [2010-12-10 80384]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller
Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys [2010-12-10 181248]
S3 NWLowRider;NextWindow LowRider Touch
Screen;c:\windows\system32\DRIVERS\NWLowRider.sys [2011-02-12 26176]
S3 NWWakeFilterLR;NextWindow Remote Wake
Blocker;c:\windows\system32\DRIVERS\NWWakeFilterLR.sys [2011-02-12 14400]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys
[2011-02-13 413800]
S3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\DRIVERS\SFEP.sys
[2010-04-26 12032]
S3 VCService;VCService;c:\program files\Sony\VAIO Care\VCService.exe
[2011-02-14 44736]
S3 VUAgent;VUAgent;c:\program files\Sony\VAIO Update Common\VUAgent.exe
[2012-01-13 1256040]
.
.
Contents of the 'Scheduled Tasks' folder
.
2012-12-12 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
[2012-05-22 17:27]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_Backedup]
@="{6BEDF914-4178-42DE-8D48-B11A9B8DC7AB}"
[HKEY_CLASSES_ROOT\CLSID\{6BEDF914-4178-42DE-8D48-B11A9B8DC7AB}]
2010-06-10 23:12 784136 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension_x64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_Failed]
@="{20FA8895-5630-473A-A86A-54166558605F}"
[HKEY_CLASSES_ROOT\CLSID\{20FA8895-5630-473A-A86A-54166558605F}]
2010-06-10 23:12 784136 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension_x64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\0SpareBackup_NotBackedup]
@="{D432C173-DFAD-491A-A01A-4E7AE1670A6F}"
[HKEY_CLASSES_ROOT\CLSID\{D432C173-DFAD-491A-A01A-4E7AE1670A6F}]
2010-06-10 23:12 784136 ----a-w- c:\program files (x86)\Spare
Backup\SpareShellExtension_x64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2011-03-03
11775592]
"RtHDVBg"="c:\program files\Realtek\Audio\HDA\RAVBg64.exe" [2011-03-03
2188904]
"AtherosBtStack"="c:\program files (x86)\Bluetooth Suite\BtvStack.exe"
[2011-04-30 790688]
"AthBtTray"="c:\program files (x86)\Bluetooth Suite\AthBtTray.exe"
[2011-04-30 657568]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com/
mLocal Page = c:\windows\SysWOW64\blank.htm
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
BHO-{6E13D095-45C3-4271-9475-F3B48227DD9F} - c:\program files (x86)\StartNow
Toolbar\Toolbar32.dll
Toolbar-{5911488E-9D1E-40ec-8CBB-06B231CC153F} - c:\program files
(x86)\StartNow Toolbar\Toolbar32.dll
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKLM-Run-Corel File Shell Monitor - c:\program files
(x86)\Corel\Corel PaintShop Photo Pro\X3\PSPClassic\CorelIOMonitor.exe
AddRemove-_{707EB912-C597-49D8-9460-46CC9AB03EBE} - c:\program files
(x86)\Corel\Corel Painter Photo Essentials 4\MSILauncher
{707EB912-C597-49D8-9460-46CC9AB03EBE}
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier
Edition\Engine\6.4.0.9\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files
(x86)\Norton 360 Premier Edition\Engine\6.4.0.9\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\SampleCollector]
"ImagePath"="\"c:\program files\Sony\VAIO Care\VCPerfService.exe\"
\"/service\" \"/sstates\" \"/sampleinterval=5000\" \"/procinterval=5\"
\"/dllinterval=120\" \"/counter=\Processor(_Total)\% Processor
Time:1/counter=\PhysicalDisk(_Total)\Disk Bytes/sec:1\" \"/counter=\Network
Interface(*)\Bytes Total/sec:1\" \"/expandcounter=\Processor
Information(*)\Processor Frequency:1\" \"/expandcounter=\Processor(*)\% Idle
Time:1\" \"/expandcounter=\Processor(*)\% C1 Time:1\"
\"/expandcounter=\Processor(*)\% C2 Time:1\"
\"/expandcounter=\Processor(*)\% C3 Time:1\"
\"/expandcounter=\Processor(*)\% Processor Time:1\"
\"/directory=c:\programdata\Sony Corporation\VAIO Care\inteldata\""
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-4160218815-860618064-1345430041-1005\Software\Microsoft\Windows\CurrentVersion\Shell

Extensions\Approved\{EE22B48E-CB50-EDF7-D8A1-EEC464A3C94A}*]
"haabkbcmilafjppc"=hex:6a,61,67,6b,6e,6e,69,64,6d,6e,68,6a,63,68,65,6d,6a,6c,
63,6c,00,00
"iakbelbecimbidnneh"=hex:6a,61,67,6b,6e,6e,69,64,6d,6e,68,6a,63,68,65,6d,6a,6c,
63,6c,00,00
"hajiaipaeelcnfcf"=hex:64,63,6e,6d,6d,64,68,69,6f,6c,63,6d,65,6b,63,6b,6e,6b,
63,69,6c,6c,6a,65,69,6d,64,64,6c,65,62,62,65,68,65,62,6e,67,63,6a,6d,64,68,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_110_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_110_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_110_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_110_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_110.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_110.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_110.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_110.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{EE22B48E-CB50-EDF7-D8A1-EEC464A3C94A}\InProcServer32*]
"jaebjncognmmjhdcgbfg"=hex:6a,61,67,6b,6e,6e,69,64,6d,6e,68,6a,63,68,65,6d,6a,
6c,63,6c,00,00
"iaebdokbaoelihoipf"=hex:6a,61,67,6b,6e,6e,69,64,6d,6e,68,6a,63,68,65,6d,6a,6c,
63,6c,00,00
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart
Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema
Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema
Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft
Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2012-12-11 16:20:35
ComboFix-quarantined-files.txt 2012-12-12 00:20
.
Pre-Run: 1,886,494,773,248 bytes free
Post-Run: 1,886,304,079,872 bytes free
.
- - End Of File - - EECDE83D7356F031ACB22641EDCF6847
  • 0

#33
gringo_pr
Posted 12 December 2012 - 09:14 PM

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here http://www.ccleaner.com/

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
  • Click Run Cleaner.
  • Close CCleaner.


: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
  • 0

#34
silviab
Posted 13 December 2012 - 12:33 PM

silviab

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts
I woke up this morning to the blue screen, this is the second time. They keep saying I added some hardware that is conflicting but I haven't added any. I tried to open it in safe mode but it got there & just said shutting down. I'm on my husband's computer. I am now trying to start it normally. This is so frustrating and scary. Do you think I should restore to a much earlier time. Now it says Failure configuring updates, will revert, don't touch the computer & now it started ?????????????????? It must have been automatically updating some windows thing & had to restart & it went to the blue screen <G> Hopefully, later I will be able to get on internet explorer & download the programs you want me to do. I actually thought yesterday, it went a little faster online.

Thanks so much!

Silvia
  • 0

#35
gringo_pr
Posted 13 December 2012 - 12:42 PM

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
leave it a little while to see if it finishes the updates





gringo
  • 0

#36
silviab
Posted 13 December 2012 - 03:52 PM

silviab

    Member

  • Topic Starter
  • Member
  • PipPip
  • 54 posts
I downloaded everything & will get those results for you. I was right. They tried to download window updates but it failed so I change the automatic to notify me when an update is needed. I must say, today I've had no problems on internet explorer, no delays...very cool!

Silvia

who is now afraid to install window updates <sigh>
  • 0

#37
gringo_pr
Posted 13 December 2012 - 04:30 PM

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
get me the reports and then I want you to do the updates manually and see if things are better http://windowsupdate...ault.aspx?ln=en



gringo
  • 0

#38
silviab
Posted 13 December 2012 - 05:06 PM

silviab

    Member

  • Topic Starter
  • Member
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  • 54 posts
I did the CCleaner. I am posting the results from MBAM,which was good. I will do Hijack next. I can't tell you how much better my internet explorer is doing. It's so fast.

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.13.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Silvia :: SILVIA-VAIO [administrator]

12/13/2012 2:57:54 PM
mbam-log-2012-12-13 (14-57-54).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 212596
Time elapsed: 2 minute(s), 23 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
  • 0

#39
silviab
Posted 13 December 2012 - 05:29 PM

silviab

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  • Topic Starter
  • Member
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  • 54 posts
This is the report from Hijackthis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:26:05 PM, on 12/13/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16455)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\6.4.0.9\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Spare Backup\SpareTray.exe
C:\Program Files\Sony\VAIO Care\listener.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_135_ActiveX.exe
C:\Program Files (x86)\Common Files\Corel\Standby\Standby.exe
C:\Users\Silvia\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\6.4.0.9\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\6.4.0.9\IPS\IPSBHO.DLL
O2 - BHO: StartNow Toolbar Helper - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll (file missing)
O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: StartNow Toolbar - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\6.4.0.9\coIEPlg.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
O4 - HKLM\..\Run: [Spare Backup] "C:\Program Files (x86)\Spare Backup\SpareTray.exe" /silent
O4 - HKLM\..\Run: [Standby] "C:\Program Files (x86)\Common Files\Corel\Standby\Standby.exe" -START
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe Active File Monitor V9 (AdobeActiveFileMonitor9.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Nalpeiron Licensing Service (ASTSRV) - Nalpeiron Ltd. - C:\Windows\system32\ASTSRV.EXE
O23 - Service: Atheros Bt&Wlan Coex Agent - Atheros - C:\Program Files (x86)\Bluetooth Suite\Ath_CoexAgent.exe
O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
O23 - Service: DCDhcpService - Atheros Communication Inc. - C:\Program Files\Sony\VAIO Smart Network\WFDA\DCDhcpService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files (x86)\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\6.4.0.9\ccSvcHst.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Nalpeiron Licensing Service 64-bit (nlsInterface) - Unknown owner - C:\Windows\system32\nlsInterface.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Oasis2Service - Unknown owner - C:\Program Files (x86)\DDNi\Oasis2Service 1.0\Oasis2Service.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\SysWOW64\PSIService.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files (x86)\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: VAIO Care Performance Service (SampleCollector) - Sony Corporation - C:\Program Files\Sony\VAIO Care\VCPerfService.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: VAIO Content Importer (SOHCImp) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHCImp.exe
O23 - Service: VAIO Device Searcher (SOHDs) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\SOHLib\SOHDs.exe
O23 - Service: VAIO Entertainment Common Service (SpfService) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\SPF\SpfService64.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: CamMonitor (uCamMonitor) - ArcSoft, Inc. - C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
O23 - Service: VAIO Power Management - Sony Corporation - C:\Program Files\Sony\VAIO Power Management\SPMService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VAIO Content Folder Watcher (VCFw) - Sony Corporation - C:\Program Files (x86)\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
O23 - Service: VAIO Content Metadata Intelligent Network Service Manager (VcmINSMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper64.exe
O23 - Service: VCService - Sony Corporation - C:\Program Files\Sony\VAIO Care\VCService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: VSNService - Sony Corporation - C:\Program Files\Sony\VAIO Smart Network\VSNService.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: VUAgent - Sony Corporation - C:\Program Files\Sony\VAIO Update Common\VUAgent.exe
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 13798 bytes
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#40
gringo_pr
Posted 13 December 2012 - 06:10 PM

gringo_pr

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
      O2 - BHO: StartNow Toolbar Helper - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll (file missing)
      O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
      O3 - Toolbar: StartNow Toolbar - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll (file missing)
      O4 - HKLM\..\Run: [Spare Backup] "C:\Program Files (x86)\Spare Backup\SpareTray.exe" /silent
      O4 - HKLM\..\Run: [Standby] "C:\Program Files (x86)\Common Files\Corel\Standby\Standby.exe" -START
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here


Gringo
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#41
silviab
Posted 13 December 2012 - 07:46 PM

silviab

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I went to do the online scan, when it's time to start (start virus definitions to be downloaded), I get an red message saying...Can not get updates. Is proxy configured?

what should I do plus I couldn't figure out how to run internet explorer as an administrator, could that be the problem.

I ran hijack & removed the items you checked.

Thanks, Silvia
  • 0

#42
gringo_pr
Posted 13 December 2012 - 07:53 PM

gringo_pr

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Hello

Make sure you are running IE as admin - http://www.ehow.com/...inistrator.html

Try resetting IE - go here and scroll down and click on show all and click on the fix-it button - http://windows.micro...orer-8-settings

If that does not work then try this one

F-Secure Online Scan

You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go HERE to run an online scan from F-Secure
  • Click on Start scanning
  • This will open a new window

    In Interner Explorer
  • It will require an activex control, please install it
  • Click Accept

  • In Firefox
  • It will require an Add-on to be installed, please install it
  • Order to install the Add-on Firefox needs to be restarted, please do so
[*]Click Full System Scan
[*]It will now download the scanner this may take a while please be patient
[*]It will then start scanning wait for the scan to finish
[*]Click Automatic cleaning (recommended)
[*]Wait for it finish the cleaning process
[*]Click show report
[*]This will open up a window with the results of the scan copy and paste those results as a reply to this topic[/list]
Gringo
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#43
silviab
Posted 14 December 2012 - 07:46 PM

silviab

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I finally turned off enough Norton to run ESET. Results are below. It found problems.

C:\downloadspsp\fyzip-setup.exe Win32/DownloadAdmin.A.Gen application
C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\Toolbar32.dll.vir a variant of Win32/Toolbar.Zugo application
C:\Qoobox\Quarantine\C\Program Files (x86)\StartNow Toolbar\ToolbarBroker.exe.vir a variant of Win32/Toolbar.Zugo application
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IM0WPTA\updater-startnow-200-2.5-d[1].exe a variant of Win32/Toolbar.Zugo application
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IM0WPTA\updater-startnow-200-2.5-d[1].exe a variant of Win32/Toolbar.Zugo application
C:\Winni Plugins\Lesson 15\keygen.exe a variant of Win32/Keygen.CX application
  • 0

#44
gringo_pr
Posted 14 December 2012 - 08:10 PM

gringo_pr

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Hello

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the quote box (below)...to Notepad.

    @echo off
    del /f /s /q "C:\downloadspsp\fyzip-setup.exe"
    del /f /s /q "C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IM0WPTA\updater-startnow-200-2.5-d[1].exe"
    del /f /s /q "C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IM0WPTA\updater-startnow-200-2.5-d[1].exe"
    del /f /s /q "C:\Winni Plugins\Lesson 15\keygen.exe"n
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
  • 0

#45
silviab
Posted 15 December 2012 - 03:33 PM

silviab

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Hi Gringo,

I just wanted you to know I read your message. We are celebrating our daughter's birthday tomorrow so I'm busy cooking and finishing our decorations so probably won't get to this until Monday but will try to do it earlier.

Thank you so much for all your time & help. You are the best!

Silvia
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