Run this custom script and when it is complete I need to know how the computer is doing
Run OTL Script
- Double-click OTL.exe to start the program.
- Copy and Paste the following code into the textbox. Do not include the word Code
:OTL FF - user.js - File not found FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found. O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found. O4 - HKLM..\Run: [dellsupportcenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter File not found O4 - Startup: C:\Users\Helene\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.) O18:64bit: - Protocol\Handler\livecall - No CLSID value found O18:64bit: - Protocol\Handler\ms-help - No CLSID value found O18:64bit: - Protocol\Handler\msnim - No CLSID value found O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found O37 - HKCU\...exe [@ = exefile] -- Reg Error: Key error. File not found @Alternate Data Stream - 206 bytes -> C:\ProgramData\TEMP:DFC5A2B2 @Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:430C6D84 @Alternate Data Stream - 103 bytes -> C:\ProgramData\TEMP:A8ADE5D8 FF - prefs.js..network.proxy.http: "127.0.0.1" FF - prefs.js..network.proxy.http_port: 62687 [2010/04/25 10:12:27 | 000,010,672 | -HS- | C] () -- C:\Users\Helene\AppData\Local\k5t7S525hPx8 [2010/04/25 10:12:27 | 000,010,672 | -HS- | C] () -- C:\ProgramData\k5t7S525hPx8 [2009/07/14 04:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini [2012/11/17 09:43:30 | 000,005,120 | -HS- | M] () -- C:\Windows\assembly\GAC_32\Desktop.ini [2012/11/17 09:43:30 | 000,006,144 | -HS- | M] () -- C:\Windows\assembly\GAC_64\Desktop.ini :Files ipconfig /flushdns /c :Commands [PURITY] [emptyjava] [EMPTYFLASH]
- Then click the Run Fix button at the top.
- Click .
- OTL may ask to reboot the machine. Please do so if asked.
- The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.
Let me know How things are doing
Gringo