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Windows 7 will not reboot. Please help! [Solved]


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#121
CompCav

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You could run AVG then install updates. The updates may be several, select and install only 10 or so at a time. You can also check programs after the AVG scan and in between sets of updates if you like! Some programs may be looking for a certain update of some MS dll before running properly but it is rare that they do that.

Regards,

CompCav
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#122
mikison

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OK will do. :)
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#123
mikison

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I will work on updates and give you a status update tomorrow. :)
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#124
CompCav

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Sounds like a good plan :thumbsup:

Regards,

CompCav
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#125
mikison

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Update: All Windows updates installed (except Bing desktop and IE9). AVG scanned and no virus. Everything working okay except I have to set up Outlook again and
I have to do some research to find out how to set up with current .pst files.
Is there anything else I should do to make sure no more malware is on computer?
BTW, where are you located in Texas? I'm in Florida but am from San Antonio. :)

Miki
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#126
CompCav

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Near Houston in Sugar Land.
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#127
CompCav

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Is there anything else I should do to make sure no more malware is on computer?

Some of my tools are still on the machine so we need to remove them and close:

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the Cleanup button. It will remove all the programs we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.



SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

In addition for you since you use this for your transcription I would recommend you use an external USB hard drive for backup, if you are mission critical, even two and alternate making image backups to them. You can use the Windows 7 image backup that is built in or try some one of these:

EaseUS Diskcopy - and it has been used also by GTG personnel with success cloning XP and Windows 7 for training on GTG.

If you have a Seagate drive you can download and use Disk Wizard once on this page you click the download finder and plug in the information on your drive to download the software. The instructions in a video slide show are here.

If you have a Western Digital drive you can download and use Acronis True Image WD Edition Software, you can download the program and there is a user manual also available.

By copying an image you can restore the whole drive to a previous state without all the gyrations we had to go through this time.


Also you need to make a recovery disk now and keep it in a safe place:

Go here and follow the directions to make the disk.




Keep safe :wave:
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#128
CompCav

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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