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PC Keeps Rebooting Itself Randomly


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#1
writertiff

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I work from home and my PC is the key to my livelihood.

Yesterday my PC started randomly rebooting itself. I'm using Google Chrome and all of a sudden it will just restart in the middle of me working or surfing for research.

I'm not very tech savvy so you'll need to walk me through whatever I need to do. I know I have Windows XP Media Center Edition 2005.

Please help :(

Thanks!
Tiff
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#2
writertiff

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More info if it helps anyone know how to help me here. I found online where it said you could disable the automatic restart to find out what was going wrong. So I went to Control Panel, System Properties - Advanced - Start up and Recovery and unchecked automatically restart from system failure. I then saved and exited.

The computer worked fine for a day.

Then this morning it suddenly gave me a blue screen and said something about Windows shutting down to prevent damage. It said to check to be sure I have adequate disk space, check the driver updates if a driver is identified in the Stop message.

Well here was the stop message:

Stop oxoooooo8e (oxc0000005, oxbf848897, oxaf825ae4, oxoooooooo)
Win 32k.sys address bf848897 base at bf8000000 data setup 508505c1

Does this help?

Thanks for any help you can offer!
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#3
Ztruker

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Stop 0X0000008E is usually caused by defective memory. Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.
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#4
writertiff

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Quick question before I do it - does it matter if my CD burner doesn't work? It broke a long time ago. I know you said I won't be literally burning it onto a CD so hopefully it won't matter.
Thanks!
Tiff ;)
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#5
Ztruker

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Yes, you do burn a CD, just not burn the .iso file you download to the CD. Use ImgBurn as I recommended and use the .iso file as input. You can do this on another computer, doesn't have to be on the one you want to check out.
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#6
writertiff

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Shoot I don't have a way to burn it :(
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#7
Ztruker

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The alternative method is to remove half the memory then test. If okay then what you removed is bad. If it still fails swap the memory and test again.
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#8
writertiff

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Thanks! I asked my hubby about it. He just added four 1gb sticks of memory so I'll see if it ends up helping or not.
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