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BSOD - Windows 7 (dmp files attached)


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#1
Benji83

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Hello all,

I am new here, so first off, thanks for taking the time to read my post. I am an IT administrator for a school district in MT. I have a CS degree so I will probably be able to understand most of your terms if/when you reply back to me. We have a lab of 24 ByteSpeed laptops that all got bluescreens within a week of each other. I am attaching the dump files. Hopefully somebody can help. Please let me know if you need more information than I provided. Also, I just learned about the BlueScreenView application, but it didn't tell me much. What program do you guys use to read the dmp files? I am always looking to further my knowledge. Thanks!!!


Ben


Note: I already tried re-installing the wireless network card driver and removing our Kaspersky Anti-virus.

Attached Files


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#2
Ztruker

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Several of your dumps point to Kaspersky Anti Virus as the problem. Try uninstalling it and installing Microsoft Security Essentials instead, see if that resolves the problem.
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#3
Benji83

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Ztruker, thanks for your reply. However, I have already tried to completely remove the Anti-Virus from the computer to see if that fixes the issue. It did not. I did not ever install security essentials, but I figure adding more programs isn't going to solve the issue, hence why I didn't install that. Any other ideas? Like I said in my first post, I had already tried removing Kaspersky and re-installing the wireless driver. Thanks!!!
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#4
CompCav

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Did you use the removal tool here to make sure all remnants of Kaspersky were removed?
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#5
Benji83

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Yes I did see that tool. I used this to ensure that everything from Kaspersky was gone. Unfortunately, it still blue screens.
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#6
Ztruker

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11/28 - Fs_Rec.sys
11/28 - kl1.sys
11/16 - jkl1.sys (two dumps)

So it sure looks like Kaspersky is not fully uninstalled.

Can you scan you system and look for these files? Rename them and see what happens.
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#7
Benji83

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Scan does not show up any of those files. However, after you said Kaspersky may not be fully uninstalled, I did find another folder that I deleted. (That was before I searched for those files) I threw it in the trash and emptied it, so there may be a chance that one of those was in there, but regardless, even with those gone it still blue screens. I'm out of ideas...
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#8
Ztruker

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I'm stumped too unfortunately. As for reading dumps, see here: Download and Install Debugging Tools for Windows

Can you zip up a few of the dumps that occurred after you deleted the folder please.
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