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Bluescreen of Death Dump attached


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#1
Yhe1

Yhe1

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Hello, just today I had a BSOD. I had the Torch and Firefox browser opened at the same time and was watch a video and on facebook. Without warning, I had a Bluescreen. Nothing unusual happened before.

My specs are

Dell XPS 1640
2.26 ghz with 4 gbs of ram
Wnidows 7 Ultimate 64 bit.
ATI 3670 Graphics card

The minidump file is attached.

I had used this laptop for over 2 years and it never had a Bluescreen before. Thanks for any help!

Attached Files


Edited by Yhe1, 29 November 2012 - 01:26 AM.

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#2
Ztruker

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The dump points to aswSP.SYS which belongs to Avast anti-virus. If it happens again I would uninstall Avast then install MSE.
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#3
Yhe1

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Wrong Dump attached. Please look at this correct one. Thank you.

Attached Files


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#4
Ztruker

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That dump shows netw5v64.sys as the culprit , which belongs to your Intel Wireless adapter.

I'd suggest uninstalling it from Device Manager, including the driver files, then connect via a Ethernet cable and do a Windows Update to see if it has a good driver for it. If not, you can get it from the Dell web site.

Write down the exact model number of the card before you uninstall it from Device Manager.
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#5
Yhe1

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I see a nwifi.sys from Bluescreenview, is that also part of the same drivers?
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#6
Ztruker

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That is strange. BlueScreenView has nwifi.sys in the call stack, but WinDbg (Windows Debugtger) shows netw5v64.sys. I would pick WinDbg over BSView for accuracy.

nwifi.sys is part of Windows from what I can find about it on the internet.
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