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VIRUS - black screen, no option for "start task manager" cant


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#1
Floods7

Floods7

    New Member

  • Member
  • Pip
  • 3 posts
Hey guys I was on some porn site and got a nasty virus.

Following is a description of the virus:

- Black screen, cant see anything but a small icon of an standard application box, when I start in safe mode I get the words "safe mode" in the four corners like normal but still nothing but black screen.

- When I push ctrl+alt+del it goes to the normal screen but there is no option for "start task manager" its the all the other options. (this also happens in safe mode.

- If I push the windows key the start menu pops up for a brief second but goes away quickly, I cannot click on anything nor can I see anything but that black screen with that small pic of a application. I cant access the registry or run any programs.

What should I do?

I tried running the win 7 pro installation disk but when I click "repair computer" it says that this disk does not match your OS version.

I am running Win 7 pro 64gb
On a custom build computer

Any help would be great thanks!
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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello Floods7 and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

Step 1

We will need another,clean, PC to download this tool and USB memory to transfer and run this tool on infected system. If you are running Windows 7 x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]We need to find your USB drive letter.
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]After you find drive letter in the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]
Step 2

  • FIRST log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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