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My HP Officejet 6500 E709 Wireless All-in-One series will not scan. Op


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#1
tommyboy819

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It will print, copy and fax, but not scan.

When opening the Digital Imaging Monitor, the window shows 'scanner error' and further states,

  • The HP imaging device was not found.
  • Try the following steps and retry scanning after each.
  • Check power cords/cables and connections, insure device is powered on.
  • Reboot computer
  • Uninstall and reinstall device.
  • Reinstall HP Photosmart software that came with device.
Every step was followed except the last, (couldn't find that disk), with no success.



Additionally, I have accessed every diagnostic tool/troubleshooter, performed every task required,(with successful results), indicated after each fix, but alas, the problem still exists.

Even ran a Wireless Network Test Report that says 'No Problems Found'. Congratulations on the successful setup of your wireless printer.

HA!!!


Other messages on the HP Solution Center state:

  • Printer cannot be contacted
  • Printer is disconnected.
How can this be when I can copy, print and fax?

Oh, one other thing. Under 'extended error info', this came up:

8,[1,0, - 2147221502)]

Whatever that means.




I'm at my wits end.

Any feedback pointing me to remedies I have not yet tried would be greatly appreciated.



If something is suggested that I've already unsuccesfully tried, I'll simply reply:



"Tried That"



Thanks in advance for your help.


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#2
phillpower2

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Hello tommyboy819

Couple of suggestions;

1: Run the HP Print and Scan Doctor http://h20000.www2.h...tem=mp-109037-2

2: Download the printers software and do a fresh install (you have not told us your OS so all are included) http://h20000.www2.h...eriesId=3795309

NB: It is important that you uninstall all of the previous software for the printer before the fresh install, disconnect the printer from the computer before installing the new software and only connect the printer to the computer when you receive an on screen message asking you to do so.

Burn the software to disk asap for future use.
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#3
tommyboy819

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Thanks phillpower2
Already ran the the Doctor, and in the process wound up connecting the printer to the PC via USB cable and the scanner was detected, connected and was able to scan,
Disconnected the USB and scanning was no longer possible.
Appears I have a wi-fi issue to deal with, so before I get into uninstalls and re-installs, I'm looking at another persons suggestion.

If the IP Address of the printer, (which is) 192.168.1.2 should be the same as the DHCP Server, (which is) 192.168.1.1
Then clearly they are different, and if needed to be changed, the question is, how and which one do I change?

Have to run some errands so I'll check back later for further feedback.

Thank you.
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#4
phillpower2

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Hello tommyboy819

Sorry but without you trying a fresh install of the software first we have no way of knowing if the issue is hardware or software related, I am sure that you are aware that the issue is a widely reported one on the net but the solutions offered are a bit scarce.
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#5
tommyboy819

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Thanks phillpower2

I was totally unaware this issue is as widespread as you indicate.

Over the next several days I will revisit your earlier instructions and try following them.

I may need further help since my computer knowledge is rather basic.

Will get back to you soon and thanks for all your help thus far.
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#6
phillpower2

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You are welcome tommyboy819

One such thread that I found http://www.fixya.com...jet_6500_e709_n

And one suggestion that worked was manually setting up a static ip address for the printer, an example of "how to" http://www.watchingt...ss-network.html
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#7
tommyboy819

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phillpower2,

You're the BEST!!

Promise I'll explore your recommendations as soon as, " She Who Must Be Obeyed ", gives me a respite from lugging Christmas parcels to and fro.

Get back to you soon.

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#8
phillpower2

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Thank you for your kind words :blush:

No worries, reply when you are able to :thumbsup:
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#9
tommyboy819

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phillpower2,
Problems still continue.

Leaving for Florida until April, so I'll let things sit for now.

Will explore fixes when I return.

Many thanks again.



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#10
phillpower2

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No worries - we can pick it up here when you are ready <_<

You are welcome BTW and enjoy your time in Florida :thumbsup:
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