[Essexboy]

OK lets see if the driver is in the right place

• Run OTL.
  
  
  
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  USBSTOR.*
  /md5stop
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor /s
  CREATERESTOREPOINT
  
• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

[Advertisements]

Sure, Ok here's the two logs... although just to clarify, there wasn't a new 'extras' file produced, just the OTL.txt, so here is the original extras from I assume the first scan. Thanks...

Attached Files

•  OTL.Txt   97.71KB   57 downloads
•  Extras.Txt   54.16KB   52 downloads

[WittyUsername]

Sure, Ok here's the two logs... although just to clarify, there wasn't a new 'extras' file produced, just the OTL.txt, so here is the original extras from I assume the first scan. Thanks...

Attached Files

•  OTL.Txt   97.71KB   57 downloads
•  Extras.Txt   54.16KB   52 downloads

[Essexboy]

This may be a permissions problem, first we will try the easy way

Download Windows Repair (all in one) from this site

Install the programme then run



Go to step 3 and allow it to run SFC



On the start repairs tab click start


Select the following items and tick restart system when finished

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

[Essexboy]

User returned

[WittyUsername]

Hi, yes thank you.

[Essexboy]

Is it still the same USB problem ? When you insert a USB do you get an error ?

[WittyUsername]

If I'm late replying it's because I'm not receiving email notices when you message me. Yes the USB error still comes up when I turn the printer on or plug in either of my two USB flash pens (see pic)

Attached Thumbnails

• 

[Essexboy]

Have you tried connecting to another USB port ? As that appears to indicate a hardware failure

[WittyUsername]

Yes, three different ports. Furthermore the USB pens both work on another computer.

[Essexboy]

It may well be a USB port failure, but lets check that out

To disable and re-enable the USB controllers, follow these steps:
1. Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.
4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
7. Check the USB device to see whether it is working.
If the USB port recognizes the device and if you can use the device, you are finished.

[WittyUsername]

Well that was fun trying to restart the computer with keyboard and mouse disabled! OK I did as asked and the usual USB devices were 'found'; Mouse, Keyboard, Web Cam... but the same old suspects; USB pen 1 and 2, and the printer/scanner still don't work in all the slots I've tried. Perhaps these devices all have an autoplay feature and my computer has been corrupted against this? Does that serviwin software which told me my USB devices are stuck on 'stopped' have anything to do with it? (find attached pic)

Attached Thumbnails

• 

[Essexboy]

Could you go to this MS Page and run the fixit about halfway down

[WittyUsername]

Still no joy. OK I've run the Microsoft 'Fix it' software

[Essexboy]

There is an intriguing solution here, not sure if it will work but worth a try I feel