[clippergirl]

there is nothing in the notepad

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Hi clippergirl,

From what I see, your computer is clean of malware and I believe your problems could possibly be hardware related. I would recommend starting a new topic in the Hardware Forum clearly and completely describing your problems. The techs over there will be better suited to help you.

Also, to make sure the infected files are gone, could you please do the following:

Right-click on Start(Windows 7 Orb) and select Open Windows Explorer >> navigate to and delete these files (if present):

C:\Users\Sam\Downloads\Setup.exe
C:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe
C:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe

Then empty the Recycle Bin.

Then follow the directions below to clean-up our tools.

Please update these programs, as old versions pose a security risk.

• Java
  Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, then click Remove JRE.
  • Run the built-in uninstallers for all copies of java listed
  • Click the Next button
  • Click the Next button again
  • Click the Java Manual Download link
  • A browser window will open with the Java download page
  • Click the Windows Offline (32-bit) or Windows Offline (64-bit) link to download Java (based on your browser type)
  • Run the installer
  • Close JavaRa
• Adobe Flash -> You can get the latest version here.
• Adobe Reader -> You can get the latest version here.
• Firefox -> You can get the latest version here.

Clean up OTL:

• Open OTL and select the "CleanUp" button.
• Allow the computer to reboot.
• Any logs or removal tools left over can be deleted now. If ESET is still installed, you can uninstall it from the "Programs and Features" menu in the control panel.

Delete possibly infected restore points. Your computer may have saved a restore point while it was infected, so we need to delete the old restore points and create a new, clean one.

First set up a new, clean restore point:

• Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
• In the left pane, click System protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click the System Protection tab, and then click Create.
• In the System Protection dialog box, type a description, and then click Create.

Then delete the old, infected ones:

• Go Start > All Programs > Accessories > System Tools
• Right click Disc Cleanup and select run as administrator
• Then select the more options tab
• Select system restore and shadow copies "Clean up"
• Follow the prompts

Empty temp files. I would recommend doing this every so often to free up some space on your computer.

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

Ensure that Windows is always updated. Keeping Windows updated is very important to prevent security vulnerabilities. I recommend turning on automatic updates following the instructions below:

• First, click on Start and click onAll Programs, then Windows Update.
• Click on Change Settings in the left pane and then check the option for Automatic Updates.

Always ensure that your firewall and anti-virus program are updated and running. These are your first line of defense against infection.

Make sure that you keep all of your programs updated. Out-of-date programs can make your computer more vulnerable to infection. Software manufacturers release updates to fix security problems as they are discovered. Secunia Personal Software Inspector, free to download here, is a good program that will scan your computer looking for programs that need to be updated.

This article has good information about how computers get infected. You can read it for good tips on staying clean and safe.

[Buddierdl]

Hi clippergirl,

From what I see, your computer is clean of malware and I believe your problems could possibly be hardware related. I would recommend starting a new topic in the Hardware Forum clearly and completely describing your problems. The techs over there will be better suited to help you.

Also, to make sure the infected files are gone, could you please do the following:

Right-click on Start(Windows 7 Orb) and select Open Windows Explorer >> navigate to and delete these files (if present):

C:\Users\Sam\Downloads\Setup.exe
C:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe
C:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe

Then empty the Recycle Bin.

Then follow the directions below to clean-up our tools.

Please update these programs, as old versions pose a security risk.

• Java
  Please download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe, then click Remove JRE.
  • Run the built-in uninstallers for all copies of java listed
  • Click the Next button
  • Click the Next button again
  • Click the Java Manual Download link
  • A browser window will open with the Java download page
  • Click the Windows Offline (32-bit) or Windows Offline (64-bit) link to download Java (based on your browser type)
  • Run the installer
  • Close JavaRa
• Adobe Flash -> You can get the latest version here.
• Adobe Reader -> You can get the latest version here.
• Firefox -> You can get the latest version here.

Clean up OTL:

• Open OTL and select the "CleanUp" button.
• Allow the computer to reboot.
• Any logs or removal tools left over can be deleted now. If ESET is still installed, you can uninstall it from the "Programs and Features" menu in the control panel.

Delete possibly infected restore points. Your computer may have saved a restore point while it was infected, so we need to delete the old restore points and create a new, clean one.

First set up a new, clean restore point:

• Open System by clicking the Start button, right-clicking Computer, and then clicking Properties.
• In the left pane, click System protection. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• Click the System Protection tab, and then click Create.
• In the System Protection dialog box, type a description, and then click Create.

Then delete the old, infected ones:

• Go Start > All Programs > Accessories > System Tools
• Right click Disc Cleanup and select run as administrator
• Then select the more options tab
• Select system restore and shadow copies "Clean up"
• Follow the prompts

Empty temp files. I would recommend doing this every so often to free up some space on your computer.

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

Ensure that Windows is always updated. Keeping Windows updated is very important to prevent security vulnerabilities. I recommend turning on automatic updates following the instructions below:

• First, click on Start and click onAll Programs, then Windows Update.
• Click on Change Settings in the left pane and then check the option for Automatic Updates.

Always ensure that your firewall and anti-virus program are updated and running. These are your first line of defense against infection.

Make sure that you keep all of your programs updated. Out-of-date programs can make your computer more vulnerable to infection. Software manufacturers release updates to fix security problems as they are discovered. Secunia Personal Software Inspector, free to download here, is a good program that will scan your computer looking for programs that need to be updated.

This article has good information about how computers get infected. You can read it for good tips on staying clean and safe.

[Dakeyras]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.