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possible virus/spyware problems


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#16
emeraldnzl

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Ive reinstalled panda cloud and here is ESET log below


Everything working OK now? Tell me when you return.

Meantime

Your Adobe Acrobat Reader is out of date. Older versions are vunerable to attack.

Please go to the link below to update.

http://www.adobe.com.../readstep2.html

Step 2

Your Java is out of date. Older versions are vunerable to attack.

Please follow these steps:

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.
  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.

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#17
mitzee

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yes thank you

panda cloud was sucessfully reinstalled and responds again :)

adobe now updated and java updates were unistalled via revo uninstaller and updated
& reinstalled again
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#18
emeraldnzl

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Hello again mitzee,

I think your machines is good to go now.

We have a couple of last steps to perform and then you're all set.Posted Image

Please run OTL.exe

  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [CLEARALLRESTOREPOINTS]
    
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
Step 2

  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep.

Any other tools remaining may be deleted.

-------------------------------------------------------------------------------------------------------------------

A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
-------------------------------------------------------------------------------------------------------------------

Here are some things that I think are worth having a look at if you don't already know about them:

---------------------------------------------------------------------------------------------------------------------

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

----------------------------------------------------------------------------------------------------------------------

Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.
  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.
--------------------------------------------------------------------------------------------------------------------

To help protect your computer in the future:

  • If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

    * Click Start > Control Panel > System and Security > Windows Update
    * Under Windows Update click on Turn automatic updating on or off
    * Check items shown to ensure you receive updates automatically. Click OK.

    And to keep your system clean consider choosing from these free for home use malware scanners and updating and running weekly.
  • Malwarebytes
  • SuperAntiSpyWare
Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!
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#19
mitzee

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thank you i ran the final scan and rebotted and the programes removed from my desk top

it looks so clean. im going to reinstall super antispyware again as you reccomended

thank you so much for your time :)
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#20
emeraldnzl

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You are very welcome. :happy:

I will keep this topic open for a day or two in case anything develops.
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