[Uirsa5822]

I used to like HP. I have two HP desktops, printer, usually buy any of their products.

But after tonight I am done. I always had problems with their crap software for the printer I own. After awhile, it always seemed to start acting up so every month or so I'd have to do a clean install of everything.

I was doing an install, and it wouldn't finish installing. It would install everything just fine, then it would hang on "Configuring product..." and then time out with a fatal error and proceeds to uninstall.

So I looked up if anyone else was having the problem. I went to the root CD where all the HP install files were. I went to a folder that would uninstall each software and components so I can do a clean install (I did this once before). I did and then restarted.

Now comes the interesting part, that would only likely ever happen to me and only me... Somehow, uninstalling the HP software and drivers, it also decided to [bleep] with all of my data and to erase everything. I have no icons on my desktop, no wallpaper (Black screen), all icons are gone from Start Menu, and even everything in the start menu is gone (Accessories, and other installed programs, just says Empty). My Documents is gone, some installed programs are not working (Such as Firefox, and I am sure everything else won't work, but the files remain in Program Data x86). It seems all drivers have been removed as well, cause I cannot connect to the internet with the wireless PCI card. I had about 340 GB of data, now it has dropped down to 119 GB.

what kind of crap software erases all of your data?!?!? I have done this once before when the printer software stopped working, and it surely did not erase all my data like it just did. I'd do a system restore, but all of that has been erased from the Start menu.

But seriously, how does something like this even happen? Thank god I back up my data regularly.

I just want to add in, my system was clean of any viruses/malware.

EDIT:
Doing a system restore. Had to boot into Safe Mode with command prompt. Lets see how this goes....

Nope. Restore did not work. Can't do anything now but a clean format and install everything all over again. I rather just sell the computer and build my own. Something I should have done from the beginning.

Edited by Xanster82, 04 December 2012 - 02:12 AM.

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Sounds like you got started with a default profile.

Did you look under C:\Users to see if you account is there and if all your data is also there?

[Ztruker]

Sounds like you got started with a default profile.

Did you look under C:\Users to see if you account is there and if all your data is also there?

[Uirsa5822]

It wasn't a default profile, it was my profile just everything deleted. I went to C/Users and my account was there, and a lot of files were missing from the AppData folder.

I tried to make a new account, that was successful but then switching accounts was not. My newly created account wasn't listed. Even after numerous restarts.

[Ztruker]

That sounds like some kind of malware infection. Have you run your anti-virus scans?

[Uirsa5822]

Yeah it sounds like it would be, but I had no viruses/malware on my computer. My system was clean. I had just ran Microsoft Security, Malwarebytes and SuperAntiSpyware that morning. Both came back clean.

Plus I don't download, or visit any odd sites to get such viruses.