[anarxaki]

Hello my dear friends. You've helped me many times in the past and I need your help again.

The last week I'm getting a blue screen saying "Dumping physical memory" and the the computer restarts. It goes too fast so I wasn't able to read the reason it crashes, but it usually happens when I open many browser tabs.
I searched it in Google and it says that it's usually a RAM problem. I haven't changed my RAM but I had a strange problem a few weeks ago. My computer wouldn't start. I replaced the motherboard battery witch didn't help and I ended up removing every single part, cleaning it and putting it back one by one. I don't know if this could be the reason that the blue screens started, but I thought I should let you know.

I'm running Windows 7x64, please tell me if you can help me and what other information you need.
Thank you.

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[anarxaki]

Thank you for the immediate reply!
Here's the log you asked:





==================================================
Dump File : 120712-56051-01.dmp
Crash Time : 07/12/2012 11:08:19
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`891cdc18
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`041b51eb
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120712-56051-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275.096
==================================================

==================================================
Dump File : 120512-56643-01.dmp
Crash Time : 05/12/2012 10:00:46
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`882fdac8
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`041cf1eb
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120512-56643-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275.096
==================================================

==================================================
Dump File : 120112-38735-01.dmp
Crash Time : 01/12/2012 18:59:41
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`8ddfddb8
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`041e41eb
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\120112-38735-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275.096
==================================================

==================================================
Dump File : 112512-35006-01.dmp
Crash Time : 25/11/2012 10:50:56
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`803ce010
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`041f61eb
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112512-35006-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275.096
==================================================

==================================================
Dump File : 111112-39109-01.dmp
Crash Time : 11/11/2012 11:13:04
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : ffffffff`8cdeda68
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`03fff1eb
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111112-39109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275.096
==================================================

[rshaffer61]

Yep everyone of your errors seem to point to a memory issue. I would like you to do the following and let me know the results.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[anarxaki]

I am back with the test results.
I have 3 RAM modules. Two of them are quite old, they both are OCZ2P8001G, 1GB, DDR2 (PC2-6400), 400MHz (DDR2 800) in slots 1 & 2. I bought the third some months ago, when my system could not cope with such little memory. The new one is Kingston 2G-UDIMM, 2GB, DDR2 (PC2-6400), 400MHz (DDR2 800) which I had in slot 4 but now I saw that it was in slot 3. Probably because of that removing-replacing I had to do when the computer stopped loading BIOS.

I started by removing 2 modules and leaving one of the old RAMs in slot 1. Computer didn't load, it didn't do the normal 1 beep meaning "everything is OK" neither the constant beeping meaning that something is very wrong.
I removed it and put old RAM no.2 in the same slot. Windows loaded normally although it took some more time which I guess is normal since it had only 1 GB of memory.
Then I tried old RAM no.1 one more time, and now everything went smoothly.
Finally I placed the third module, new RAM, and had no problem there either.

So, what do you think that was wrong? Did the module in slot 1 move for some reason causing all the problems or is it a slot malfunction? I have to tell you that I noticed some time ago that when I turned on my computer it took some time to make the single beep and start loading. Like it was trying to read something...

[rshaffer61]

It may be a dirty slot connection that is causing it. Can you go ahead and install all the memory again and then run the memtest86 program on the memory just to be sure.

[anarxaki]

I left it overnight to run the tests. After 9 hours and 5 passes, the error report says "0 errors". I guess I'm OK although I have to admit that I feel a little pinch in my heart for not knowing what caused those blue screens.

Thank you very much for the help and the time you spent.

[rshaffer61]

No problem but I would like to ask you a couple of things first.
Do you use any remote control or access software on your system?
What AV program are you using at the present time?

[anarxaki]

I have ESET Smart Security 4, and in order to complete my computer's protection, I'm using MBAM free edition, SUPERantiSpyware free edition, SpywareBlaster and SpywareGuard, as suggested the last time I asked for help in this forum.
I'm not using any remote control programs, or at least I'm not aware of having one.

[rshaffer61]

OK that would take out the other possible cause of the issue. Have you had any other error messages since we started yesterday?

[anarxaki]

No error messages, everything seems to work smoothly. But, since you're still looking into it, I have to tell you that for a long time I had a problem with Opera browser. Task manager says that it uses up to 1.500.000K of memory although I tried to clean up feeds, favorites and close any unnecessary tabs. There seems to be no x64 for us, so I had to buy the extra 2GB of RAM. Since the last update (12.11) it works with half the memory (800.000K) but it still seemed to stall some times and as I said in my first post, all blue screens appeared when I was opening too many tabs.

[rshaffer61]

Have you checked to make sure your Java is up to date?
It seems Opera has a known issue with Java back in September.

[anarxaki]

It wasn't. But now it is. And I also updated Flash and any other program that FileHippo said that I should get a newer version.

[rshaffer61]

OK that should take care of anything that could cause the errors. Try it for a couple of days and update me unless it happens before then.

[anarxaki]

Ok.

Thanks once again.