[VictoriaSquirrel]

Dear Essexboy,

Hello again,

Sorry I have not been in touch. I could not get the computer to go for several days. I hav3e spent literaly hours and hours getting nowhere. Just freezing, crashing or not responding..... However, I was just about to give it up when it started up once more, though very slow with problems still.

I have done what you told me and downloaded the programmes to sort the memory stick, which took a couple of days. I think for now I will leave that aside and not use the stick again, rather than risk the computer packing up altogether.

Yesterday I could not get my email to open (Chrome) - using Hotmail/Outlook, nor could I get Explorer to work properly either. Message said it had to verify Google account. I checked everywhere in case it was a scam, but seemed genuine, but it took most of the day to do this. Today I had to change the passwords again - 3rd time, to log on to my email. Another problem is that Explorer continues to open, yesterday 26 times, and I cannot close it down as it is unresponsive. It can take hours... or I just unplug it as a last resort.

I have been online this afternoon. Programmes are very slow, often unresponsive, and finally nothing happened. I did a restart and got the message "Log on process has failed to create the security dialogue". No icons for AVG or firewall. Finally, and several shut downs/restarts later, nothing opening, and a grey screen, I finally got it going and i HAVE RAN THE FOLLOWING:

AVG Free anti virus
CCleaner + registry
Malwarebites
Spyware Blaster
Windows Disc Cleanup
..
All show no infections. I have spent hours trying to do this.

I was horrified to see only 3% free space, (I have now "improved" this slightly) so I also ran WinDirStat. I cannot understand this as I have recently got rid of a lot of "heavy" programmes like iTunes. I have sent you this scan.

I feel this computer is getting beyond my control...... do you think I should do a re-install? I made discs when I had the computer new almost 4 years ago.

So sorry this has turned out to be a saga. Here's hoping.

Thanks.

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Hi VS in this sort of situation I would go for a reinstall of the system, especially as it does not appear to be malware related. Anything you need assistance with then I will be here

[Essexboy]

Hi VS in this sort of situation I would go for a reinstall of the system, especially as it does not appear to be malware related. Anything you need assistance with then I will be here

[VictoriaSquirrel]

Thanks. I will do that. Any tips? If I save to the cloud, e.g.Google Docs, will I lose it if I reinstall?

Enjoy your weekend.

VS

[Essexboy]

Dependant on how much data you want to save you could put it all in dropbox and then pick it back up again after the re-install

There is a reformat tutorial here although it is for XP the preparation will be the same for all systems

[Essexboy]

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