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unable to connect top internet. TCP/IP query not met..


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#1
chermonu

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desktop not connecting to internet since last 3 days.i use avast free antivirus got a message 3 days back saying virus detected.in the process of deleting virus it asked if you want to delete all infected files and i said yes..since then system shows LAN connected but unable to log on to internet.

cmd command ipconfig says as follows

"Windows IP Configuration
An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.

please help
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#2
chermonu

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It further says "failed to query TCP/IP settings of the connection"
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#3
chermonu

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its WINDOWS XP PROFESSIONAL 2002 SERVICE PACK 3
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#4
Essexboy

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Hi were you using a custom TCPIP file as opposed to the MS one ?

Download the Avast fix zip file to a USB from the link below
https://dl.dropbox.c...76/avastfix.zip
Copy to all affected XP systems

Extract the files to their own folder on the desktop
Right click Avast and select Avast shields Control
Select Disable permanently
Open the Avastfix folder and double click TCPIP.bat
The computer will reboot
When the computer restarts then immediately update Avast

Once rebooted could you let me know of any remaining problems
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#5
chermonu

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thanks let me try this
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#6
chermonu

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perfect dude ....amazing it worked....appreciate..would like to make some contribution...will do by paypal on monday...thnx ..thanks thanks a ton
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#7
Essexboy

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My pleasure, luckily I also work on the Avast forum so I was aware of this false positive on XP and had a fix handy :)
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