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Computer Restarts When I Shut Down + Other Problems (Resolved)


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#211
Vinceroman

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Windows Validation Check
Version: 1.9.12.5
Log Created On: 1200_21-03-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates and install them automatically.
-----------------------
Last Success Time for Update Detection: 2013-03-20 23:52:53
Last Success Time for Update Download: 2013-03-19 23:27:38
Last Success Time for Update Installation: 2013-03-19 23:28:12


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 3:23:48
Modification; 21/11/2010 3:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 3:23:48
Modification; 21/11/2010 3:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 21/11/2010 3:24:21
Modification; 21/11/2010 3:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 3:23:48
Modification; 21/11/2010 3:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows.old\Windows\System32\slwga.dll
Size: 15360 bytes
Creation; 21/11/2010 3:24:21
Modification; 21/11/2010 3:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows.old\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 3:23:48
Modification; 21/11/2010 3:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows.old\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 21/11/2010 3:24:21
Modification; 21/11/2010 3:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows.old\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 3:23:48
Modification; 21/11/2010 3:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3


-------- End of File, program close at 1222_21-03-2013 --------
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#212
phillpower2

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No problems with the OS.

Has the new heatsink and CPU fan been fitted yet.
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#213
Vinceroman

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Yes, took me a long time trying to fit it on but the comouter would still restart when I try shutting it down with the paperclip using the barebones setup. I have pictures coming up but at the moment, I think a new motherboard is needed and I will need a lot of help with this. :(

Im writing on the ipad which is why I cannot add the pictures but I will be putting my computer back again after this post
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#214
Vinceroman

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Okay, so I finally got my computer back up and running (computer still restarts when going on shut down however)

This post is just on how I done it and I will be providing some pictures.

Before I start of, I took this picture because I noticed it to be unusual. It seems to be a scratch on the motherboard or something but I got no idea if this could might have affected the performance of the motherboard or could be another problem.

1.jpg

As I've had the computer on for a few days without shutting it down manually, I decided to just go and remove the water cooling and that is what I done here. I also did not know about the latch that would replace it so the heat sink would sit on top of it. Took me a while to think it through then I finally went through the boxes and got the piece that would go on it.

2.jpg

Before placing the latch and heat sink, I had a look at the processor and the pins. (I have no really no idea if what I am doing is right at this point/ I think I might have damaged something too) but here the picture and seems that the motherboard and cpu pins seemed fine.

3.jpg

At this point I have the motherboard on the card board and carried on with placing the heat sink so I could try run it outside the case. I plugged everything like how I done before but this time the only difference is it has a stock heat sink rather than the water cooler. I thought putting in 2 sticks of RAM (I placed it on the black slots because the heatsink covered the blue ones) would work but it just gave me a red light and would not boot up when I used the paper clip to turn the power on the motherboard. I then tried with one stick of RAM, still did not work. From there I decided that I should just go return everything to the way it was and I'm pretty confident to say that it really is the motherboard that is the problem. Others have also said it because I have been asking so that's why I'm quite down and unhappy about it because there's so many things that has been tried and people have helped but the computer doesn't want to cooperate. Heres the pictures with the heatsink and trying to start up the bare bones.

4.jpg Photo 25-03-2013 13 24 32.jpg

So like I said, I just thought I should return everything to the way it was and see what would happen. A strange thing happened however, once I had everything back in place, I thought that I should try with 2 RAM sticks and it worked (It has been running on 1 stick of RAM since the incident that happened and I explained on Post #166.

6.jpg

I am now looking to upgrade my computer as a whole but keep some of the parts, I do not really want to spend a lot of money but I feel I have gained enough knowledge and experience on how to make the computer but I just don't know the parts. I think I could keep and reuse the graphics card/rams/optical drive/windows 7 cd?/hdd?/psu?/processor?/case? the last 5 mentioned, I don't know if I can change them or better off keeping them unless someone can say so.

If possible I'd want to have some choices of what I could get and hopefully I'll be able to build it. I can't really buy the hardware just yet as I do not have the money yet as well as I have 7 exams in the space of 17 days that I would need to be revising on so for now this computer that I am using will do.
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#215
iammykyl

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As you have a system that is working, we can try another fix for the shut down problem that doesn't involve reg editing, so if it does not work, no harm will be done. Go to the link and follow the prompts. let us know if it works.
> http://www.santhoshr...ndows_7_os.html
I don't think the scratch on the MB would cause a fault as it is not across the printed circuits.


So that we can see a fresh list of your existing parts, all in one place, please go to the link below, register, select your country at the top right side.
When completed, copy the URL in the Permalink field and paste into your next reply.

If a part is not available on the site, post a separate description.
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#216
Vinceroman

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I've done what is said on the link, however the Hibernate option on the start menu is not there.

Also, what is the link when you said 'go to the link below, select your country..'
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#217
iammykyl

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Sorry Vinceroman,
Here is the link, I failed to include it,
> http://pcpartpicker.com/
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#218
Vinceroman

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http://uk.pcpartpicker.com/p/MkG2

Parts not available on the site:

CPU: AMD Phenom™ II X6 1055T Processor 2.80GHz
http://www.amazon.co...r/dp/B003FVNC0Q (googled and took this)

CPU Cooler: Corsair H50
http://www.amazon.co...r/dp/B002QG2H7K

Motherboard: Asus M4A89GTD PRO
http://www.amazon.co...64307954&sr=8-1

Memory: Corsair TW3X4G1333C9D
http://www.amazon.co...y/dp/B004K2QG48

I'm pretty sure I got these correct

Edited by Vinceroman, 26 March 2013 - 08:35 AM.

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#219
iammykyl

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thanks for the update.
I have just about run out of ideas,investigating one more and will let you know later.
You would be able to reuse your parts with a new Mobo but there is one hitch.
Your windows licence is an OEM one and is now tied to the original Mobo so you would not be able to use a different one without buying a new windows 7 disk and licence.
You could replace the existing MB with a identical one.

We must make you aware that because we have not been able to fix the issue, even with a new MB we could not guarantee the problem would be fixed.
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#220
Vinceroman

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Any chance I could call up microsoft or something so I can change into a new motherboard?
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#221
phillpower2

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Any chance I could call up microsoft or something so I can change into a new motherboard?

The correct approach :thumbsup:

Microsoft are usually very helpful in this sort of situation http://www.microsoft...=United Kingdom
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#222
iammykyl

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Is there a chance the board is still under warranty. Not sure of the UK laws, might be 2 years.
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#223
Vinceroman

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I'm not sure because my friend put all the hardware together and gave it to me, I will ask and let you know
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#224
Vinceroman

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Hi, it has been a long time since I have posted on here and I'm sorry as its been due to exams/work/lazyness that I have not been able to still solve the problem for my computer. As it still restarts even though I go on shut down. We came to the conclusion that the problem is the motherboard. Now I want to get the motherboard replaced/checked and I have gone on to the Asus website for the Technical Enquiry but there are a few problems I face when it asks for the specifications.

I think this is the form that I need to fill out. As the serial number is of a motherboard, it asks for the specs like
- Motherboard Revision
- Motherboard BIOS Revision

It is also the same for the VGA Card Specification. These are what they ask for:
- VGA Card Vendor
- VGA Card Model
- VGA Card Chipset
- VGA Card Driver

CPU Specification
- CPU Vendor
- CPU Type
- CPU Speed

Memory Specification
- Memory Vendor
- Memory Model
- Memory Capacity

Now I don't really know if this is the right place that I went on the Asus website and also if the warranty is still valid for this motherboard as I think I got the motherboard in the first week of october 2011. (My friend ordered the parts and assembled it and I paid him to do it. He has not been replying to me so I don't have a specific date when the motherboard was purchased.)

I hope you could help me with this.

Thanks
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#225
iammykyl

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Gday.
My understanding for claiming under a warranty is that you have to get a RMA, Return Merchant Authority, Contact the place you purchased the product, fill out the claim form, including proof of purchase, instruction are then given of where to send the product. without that, don't think you have much chance of getting the board repaired/replaced.


If you download Speccy and run, it will give most of the details of your hardware, > http://www.piriform.com/speccy
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