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Computer Restarts When I Shut Down + Other Problems (Resolved)


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#241
phillpower2

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Can you post a Speccy url for us http://www.piriform....file-to-the-web

As an asides, if you are going to keep Speedfan installed uncheck the Automatic fan speed box.
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#242
Vinceroman

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Here you are:
http://speccy.pirifo...bFPp7xaVJVXPcn2
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#243
phillpower2

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Just popping this in while iammykyl is unable to reply, HWMonitor and Speccy are both showing that the PSU has a problem with the +3.3V rail, please see attachment for what the output should be and the link which explains PSUs in depth http://www.tomshardw...nce,3061-2.html

NB: The MB or the MBs own monitoring software can sometimes affect third party diagnostic software readings.
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#244
Vinceroman

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Could the 3.3V rail also mean that there is a fault on the motherboard?
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#245
phillpower2

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Unfortunately yes http://www.hardwares...tor-Circuit/616

Trying a known good PSU is one way of ruling the MB in or out as the possible cause.
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#246
Vinceroman

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A different PSU has been tested with the motherboard before. The results were the same, the computer restarts when I go on shut down. Which is why I'm thinking of a new computer build with several parts from this current one like graphics card/ram but I don't know which ones are compatible or not.

Edited by Vinceroman, 16 July 2013 - 02:23 PM.

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#247
phillpower2

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Are you looking to replace the MB and if yes can you tell us what type of case you have please as in full tower, mid tower or SFF (small form factor).
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#248
Vinceroman

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The case I have is a V3 VL8000 Series Black edition and I think it is this,

http://farm3.staticf...e1f19659c_z.jpg

Yes I am looking to replace the motherboard, what else should I replace if I want the PC to be better.

Sorry for late reply as I was out on Holiday, came back last night at 4am due to a flight delay.
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#249
phillpower2

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Sorry for the delay getting back to you Vinceroman :(

As a starting point a MB suggestion for you http://www.amazon.co...E/?tag=pcp0f-21 and the MBs CPU support list so that you are happy with compatibility http://www.asrock.co...treme3/?cat=CPU let us know what you think.
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#250
Vinceroman

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I really don't know much about motherboards and what to look at in terms of how good they perform or if it is the correct one.

What I really prefer is with the current case and some of the parts used like RAM/PSU/Graphics Card
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#251
phillpower2

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All of your present components are compatible with the MB that I have suggested http://www.amazon.co...E/?tag=pcp0f-21

Two things that I recommend are 1: Purchase a stock heatsink and CPU fan and get rid of the hydro cooler, 2: That you do a barebones set up when you get the new MB, let us know when it arrives and we will walk you through it.

From my reply #241

As an asides, if you are going to keep Speedfan installed uncheck the Automatic fan speed box.

Have you done this.
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#252
Vinceroman

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Yes I have done that, sorry for not mentioning it. For this product it says that it is usually dispatched within 1 to 2 months.
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#253
Vinceroman

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I have a big update, I have removed the water cooler system and replaced it with the stock heat sink that I have gotten a few months back. I decided to give it a try again and finally remove the water cooling.. Overall it took around 3 hours and I'll explain why.

At first I only wanted to clean the inside of my computer as my compressed air cans that I have bought arrived. As I was cleaning, I was thinking that the inside of my computer would look a lot nicer if everything fitted correctly. Before, my fan was connected to the radiator of the water cooler which is not fully fitted on the case, 1/5 of that part was blocked by the case. So I decided to only keep the fan but it would mean I would need to use the stock heat sink.

Using the stock heat sink, I had to do several things, remove the motherboard from the case and also the water cooling system from the motherboard. Buy a new thermal paste and remove the old one on the processor (I done this by using only a clean card that was provided, I realised after that I didn't use any chemical to fully remove the old paste. The new paste was applied by placing a small amount of paste in the centre in the form of a pea shape then i pressed down on it using a card to spread. I used a dried out wet wipe to dab on the areas where there was no paste. (I had my mum go and buy the paste for me which took around 30 minutes while I was cleaning the inside of the case and also around the PSU and the PSU itself. I then put everything back into place and encountered another problem. I need new screws for the fan so it took me a while to find figure it out after taking 2 trips to the shop and spending a bit more money on screws than I expected.

The computer seems fine and I'm sure that everything is working but I still yet to see if the computer would restart if I go on shut down. I have several pictures to show and also a question.

Are the fans in the correct position? As in did I place it so the air would go out of the case or did I place it for air going INTO the case.

The first time I turned on the computer one of the fans was making noise as it was spinning and it was due to the fan itself hitting the case but I turned it around so there is the guard between the case and fan which made no noise.

Another question is would you like to see the programs such as SpeedFan/Speccy/HWMonitor screenshots as I have a different hardware on the computer now?

Anyway, here are the pictures

Edit 1: Computer still restarts after going on shut down. Have not experienced any crashes so far, have played several games.
Edit 2: Not sure if you could tell much about that heatsink from the photos but I just noticed that I actually have 2 heat sinks, this one and the I brought before which philpower2 suggested. I didn't realise before that I actually had 2 heat sinks and now I am wondering which one is better or how will I know which one is better. The current one I have I think is an old one and the one I bought is called Alpine 64 Pro http://www.amazon.co...62222655&sr=8-8

The current one has copper with the heat sink and fan and that it is AMD but that is all I know.

Attached Thumbnails

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Edited by Vinceroman, 03 August 2013 - 02:57 AM.

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#254
phillpower2

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A nice clean and tidy case :thumbsup:

Case fans should draw in cool clean air at the front and expel hot air at the rear, you can check this by placing your hand a short distance away from the fan outside of the case.

Was the MB inside or outside the case when it restarted.

What was connected to the MB when it restarted.

New temp and voltage screenshots would do no harm but all would appear well there seeing as you have had no crashes when gaming.
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#255
Vinceroman

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The MB was inside the case when it restarted, That was already when I finished installing the heat sink and cleaned the case. This would answer your question to what was connected to the motherboard.

Like I asked earlier, I have 2 heatsinks which I didn't know about, one seems to be an old but unused AMD Heatsink and the other is what you have asked me to purchase before which I have (not knowing I already had a heatsink hidden in the boxes!) http://www.amazon.co...62222655&sr=8-8

I'd assume that what you asked me to purchase is the better option but the computer has been working fine, the only problem is the restart when shutting down still.
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