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Avast slows computer


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#1
msbug

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My computer has slowed down and the web pages take a very long time to load. I disabled the web shield on Avast for 10 mins and it worked great. The shield came back on and it was extremely slow loading web pages. I stopped it and my computer is fast again. I know I need the web shield, but it is causing a problem. Can I tweak it with the settings? I am running Avast 7.0.1474. Thank you.

Edited by msbug, 10 December 2012 - 08:44 PM.

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#2
msbug

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I have the free version of Avast, does that have Windows Defender in it. Is there a way to check certain things in the web shield instead of keeping it off?
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#3
rshaffer61

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Windows Defender is part of Microsoft and if it is running along with Avast you should turn WD off. Running 2 real time AV's will slow your system down along with the potential to have false positive results.
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#4
Ztruker

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My recommendation is to uninstall Avast and install Microsoft Security Essentials.
Also disable Windows Defender if it's running.
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#5
msbug

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I used search in my files and there is a windows defender file, but I don't believe it is installed. I am a bit of a novice, How do I find it in Avast?
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#6
rshaffer61

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It will be located in your system security area.
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#7
msbug

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I am a little confused. I went to the control panel, security. All I see is Windows Firewall, Automatic updates and Virus Protection which says Avast. I don't see anything separate for Windows Defender. My system is Windows XP.
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#8
rshaffer61

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I think everyone is confused because f post 2 that suggest Windows Defender is part of Avast which it is not.
To me the issue is not Avast but something else causing the slowdown even though disabling part of Avast helps.
How much memory is installed on the system?


Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Male sure the window is open all the way on the top right so I can see all the info it has.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Make sure the window is open all the way so I can see everything on the top right window.


Attach it to your next reply
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#9
msbug

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I hope this is right. I have attached the screenshot.

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#10
rshaffer61

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You did great and your problem is not drive space. :thumbsup:
Now can you do the following for me please.

Push and hold the Windows key on keyboard. This is the one with the Microsft windows logo on it.
While holding Win key down click on the Pause\Break key

This should open the System properties window
On this window it will show

System info:

Microsoft Windows: type and version
Service Pack number

Registered Name
Register Number

Computer:
CPU type
Memory
I need all the above info in your next reply Except for Register name and number.
This is private and we don't need to know this information
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#11
msbug

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Microsoft Windows XP Home Edition
Version 2002 Service Pack 2
Gateway GT5026E
Intel® Pentium®D CPU 2.80GHZ
2.80 GHz 0.99 GB of RAM

I know I should have Service Pack 3 but have never been able to install even with help from here. It always would keep me from getting on Internet. I don't think that could be it as the computer was fine until about one week ago.
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#12
rshaffer61

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OK good now lets see what is causing this issue.

Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Click the Options at the top of the Window. In the new little window click the box that states Hide Microsoft Services
5: Go to File then to Export As or Save in some versions.
6: Save the file as AutoRuns.txt file instead of the default .arn to a known location like your Desktop.
7: Attach to your next reply.
8: DO NOT do anything till we have had a chance to study the log and reply with suggestions as to what to remove.

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#13
Ztruker

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Just a followup on Windows Defender: How to Disable Windows Defender in XP
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#14
msbug

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Here you go. Thanks.

Attached Files


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#15
msbug

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my computer is slower. Sometimes it's okay and then not. Sometimes it will say server not found. I thought stopping the web shield was the problem, but evidently not. I did a scan with Malwarebytes and nothing.
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