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Idiot keeps getting into my home email [Closed]


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#1
catpoop

catpoop

    Member

  • Member
  • PipPip
  • 95 posts
Doesn`t matter if I keep changing my email password or not.This idiot keeps hijacking my email & sends smut to my list of email friends.Is there something I can download for free to get rid of this jerk? My friend is having the same issue.
Thanks!

Looking for something free if that`s possible.
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#2
Buddierdl

Buddierdl

    Trusted Helper

  • Malware Removal
  • 2,524 posts
Hello and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

Please note that I am currently in training as a GeekU Senior. My posts must be reviewed by an instructor, so there may be a slight delay.

I need to get a look at your computer.


Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Please check the box next to Scan All Users.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.[list]
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic


Download aswMBR.exe to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan. Please select "No" when it asks if you want to scan with the Avast engine.

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image
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#3
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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