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CD Drive wont register disks


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#1
mccann8824

mccann8824

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Hi,

I have an Acer Aspire V3 571 Windows 7 and have just noticed that when I put a DVD into the CD drive it doesn't register on the computer. This is my second Acer and the same thing happened it as well. When I went into the Device Manager I found this Posted Image
Can anyone help me please?

Edited by mccann8824, 12 December 2012 - 03:18 PM.

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#2
phillpower2

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:welcome: mccann8824

Note the yellow ! in your screencap, if you right click on the device what if any options are given.
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#3
mccann8824

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There are no options given it just says

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I have tried updating the driver but it says its up to date.
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#4
phillpower2

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Have you tried a system restore http://windows.micro.../system-restore

If no joy one of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run http://www.dougknox...._cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thanks to Broni for the above instructions :thumbsup:
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#5
mccann8824

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Have tried first 3 and after reboot it came up unable to install.

When I click on IDE A A/ATAPI Controllers. This is all I have.

Posted Image
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#6
mccann8824

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Thanks was able to get it fixed!
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#7
phillpower2

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Glad you got it sorted :thumbsup:

Can you share how it was fixed please as the information may help others with the same or a similar issue.
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