I've stupidly managed to to install a firefox toolbar called FLV Player and can not see any way of removing this item. Please help.
TIA
Valleyboy
FLV Player.....Browser hijack etc. Please advise.
Started by
valleyboy
, Dec 13 2012 02:11 AM
#1
Posted 13 December 2012 - 02:11 AM
valleyboy
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- Member
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- 245 posts
Member
I've stupidly managed to to install a firefox toolbar called FLV Player and can not see any way of removing this item. Please help.
TIA
Valleyboy
#2
Posted 13 December 2012 - 10:09 AM
RKinner
-
- Expert
-
- 24,624 posts
Malware Expert
Download OTL from
http://www.geekstogo...timers-list-it/
and Save it to your desktop.
Copy the text in the code box:
Run OTL (Vista or Win 7 => right click and Run As Administrator)
Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes
Select the All option in the Extra Registry group then Run Scan.
You should get two logs. Please copy and paste both of them.
Ron
http://www.geekstogo...timers-list-it/
and Save it to your desktop.
Copy the text in the code box:
DRIVES nnetsvcs %SYSTEMDRIVE%\*.exe %systemroot%\assembly\GAC_32\*.ini %systemroot%\assembly\GAC_64\*.ini msconfig safebootminimal safebootnetwork activex drivers32 %SYSTEMDRIVE%\*.exe %ALLUSERSPROFILE%\Application Data\*.exe %APPDATA%\*. /md5start rsvpsp.dll pnrpnsp.dll nwprovau.dll nlaapi.dll napinsp.dll mswsock.dll winrnr.dll wshelper.dll services.exe atapi.sys explorer.exe winlogon.exe Userinit.exe svchost.exe csrss.exe PrintIsolationHost.exe consrv.dll user32.dll /md5stop C:\Windows\assembly\tmp\U\*.* /s %systemroot%\*. /mp /s hklm\software\clients\startmenuinternet|command /rs hklm\software\clients\startmenuinternet|command /64 /rs %systemroot%\system32\*.dll /lockedfiles %systemroot%\Tasks\*.job /lockedfiles %systemroot%\system32\drivers\*.sys /lockedfiles %systemdrive%\$Recycle.Bin|@;true;true;true /fp CREATERESTOREPOINT
Run OTL (Vista or Win 7 => right click and Run As Administrator)
Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes
Select the All option in the Extra Registry group then Run Scan.
You should get two logs. Please copy and paste both of them.
Ron
#4
Posted 13 December 2012 - 03:48 PM
RKinner
-
- Expert
-
- 24,624 posts
Malware Expert
Copy the text in the code box by highlighting and Ctrl + c
then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the top
Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it into a reply. It appears that Old Timer is now hiding the log in c:\_OTL\MovedFiles\12132012-some number.log so if you don't see it look there.
Download the adwCleaner
Clear the Java Cache by following the instructions on
http://www.java.com/...lugin_cache.xml
You do not have the latest Java.
First go into Control Panel, Add/Remove Software (XP) or Programs and Features (Vista/Win 7) and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)
I see:
Java™ 6 Update 29
Java 7 Update 9
Java™ 6 Update 20 (64-bit)
Get the latest Java at:
http://www.java.com/en/
Save it to your PC then close all browsers and install it. Do not let it install the ask toolbar or other foistware.
(If you also want the 64 bit version then use the 64 bit version of IE to get it.)
Run OTL again (right click and Run As Admin), Quickscan and post the log. (You will only get one log)
Did we get it?
:OTL
IE - HKLM\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.condui...&ctid=CT2786678
IE - HKCU\..\URLSearchHook: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - No CLSID value found
IE - HKCU\..\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}: "URL" = http://search.condui...&ctid=CT2786678
FF - prefs.js..CT3201318.browser.search.defaultthis.engineName: true
FF - prefs.js..browser.search.selectedEngine: "FLV Runner Customized Web Search"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..browser.startup.homepage: "http://search.conduit.com/?ctid=CT3201318&SearchSource=13&CUI=SB_CUI"
FF - prefs.js..keyword.URL: "http://search.conduit.com/ResultsExt.aspx?ctid=CT3201318&SearchSource=2&q="
[2012/12/12 22:19:19 | 000,001,050 | ---- | M] () -- C:\Users\xxxxxxx\AppData\Roaming\Mozilla\Firefox\Profiles\v3m3uj4v.default\searchplugins\flv-runner-customized-web-search.xml
O4 - HKCU..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe File not found
O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {1ABA5FAC-1417-422B-BA82-45C35E2C908B} http://kitchenplanne..._IKEA_Win32.cab (20-20 3D Viewer for IKEA)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 10.9.2)
O16 - DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_29)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 10.9.2)
:Commands
[EMPTYFLASH]
[EMPTYJAVA]
[purity]
[Reboot]
then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the top
Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it into a reply. It appears that Old Timer is now hiding the log in c:\_OTL\MovedFiles\12132012-some number.log so if you don't see it look there.
Download the adwCleaner
- Run the Tool
Windows Vista and Windows 7 users:
Right click in the adwCleaner.exe and select the option
- Select the Delete button.
- When the scan completes, it will open a notepad windows.
- Please, copy the content of this file in your next reply.
Clear the Java Cache by following the instructions on
http://www.java.com/...lugin_cache.xml
You do not have the latest Java.
First go into Control Panel, Add/Remove Software (XP) or Programs and Features (Vista/Win 7) and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)
I see:
Java™ 6 Update 29
Java 7 Update 9
Java™ 6 Update 20 (64-bit)
Get the latest Java at:
http://www.java.com/en/
Save it to your PC then close all browsers and install it. Do not let it install the ask toolbar or other foistware.
(If you also want the 64 bit version then use the 64 bit version of IE to get it.)
Run OTL again (right click and Run As Admin), Quickscan and post the log. (You will only get one log)
Did we get it?
#6
Posted 13 December 2012 - 05:13 PM
valleyboy
- Topic Starter
-
- Member
-
- 245 posts
Member
Seems to be cured now, thanks again.
#7
Posted 13 December 2012 - 06:36 PM
RKinner
-
- Expert
-
- 24,624 posts
Malware Expert
It looks like it worked OK. Unless you see other problems I think we are done and can clean up
Copy the following:
That will get the last of the malware off the system.
You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:
"%userprofile%\Desktop\combofix.exe" /Uninstall
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.
To hide hidden files again:
Vista or Win7
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.
To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.
If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.
Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.
If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.
Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works. http://support.microsoft.com/kb/294871
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
Ron
Copy the following:
:Commands [CLEARALLRESTOREPOINTS] [Reboot]Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.
That will get the last of the malware off the system.
You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:
"%userprofile%\Desktop\combofix.exe" /Uninstall
Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.
OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.
To hide hidden files again:
Vista or Win7
# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.
To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.
If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.
Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.
If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.
Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works. http://support.microsoft.com/kb/294871
My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)
Ron
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