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search.us.com - cannot find program to uninstall [Solved]


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#1
wallyb

wallyb

    Member

  • Member
  • PipPip
  • 22 posts
Search.us.com was installed along with zip7 (even though I said no)

Infected firefox and chrome. Reset firefox to defaults and cleared the problem but could not do the same for chrome. Did restore and nothing changed in chrome but set off my Norton Internet security - everything was turned off when the system came back up and I had to scramble to get it up and running and start doing a scan.

Nothing found in the scan so far - it is still running.

Under Uninstall in control panel I find nothing related to this program - also searched through C drive and find nothing - checked by date, etc. This is a fairly new hard drive so very hard to hide something.


Thanks in advance.

Wally B

Attached Files


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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

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#3
wallyb

wallyb

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Thanks Gringo

Below are the DDS reports and the Security Check - I had no problems with this and the computer is running fine with no slow down or other problems.

SECURITY CHECK:
Results of screen317's Security Check version 0.99.56
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Security Suite
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java™ SE Runtime Environment 6
Java version out of Date!
Adobe Reader XI
Mozilla Firefox 15.0.1 Firefox out of Date!
Mozilla Thunderbird (17.0.)
Google Chrome 23.0.1271.95
Google Chrome 23.0.1271.97
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````

DDS REPORT:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457
Run by Wally at 7:28:09 on 2012-12-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8191.6108 [GMT -5:00]
.
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE
C:\IDrive\IDriveE Service.exe
C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\ccSvcHst.exe
C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Wally\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\IDrive\IDrivePlugin.exe
C:\Windows\system32\SearchIndexer.exe
C:\IDrive\IDriveETray.exe
C:\IDrive\IDriveEBackground.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\AUDIODG.EXE
C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_135_ActiveX.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\svchost.exe -k defragsvc
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://finance.yahoo.com/
uSearch Bar = Preserve
mWinlogon: Userinit = userinit.exe
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\ips\ipsbho.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0\bin\ssv.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: ChromeFrame BHO: {ECB3C477-1A0A-44BD-BB57-78F9EFE34FA7} - C:\Program Files (x86)\Google\Chrome\Application\23.0.1271.97\npchrome_frame.dll
BHO: Yontoo: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [SansaDispatch] C:\Users\Wally\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe
uRun: [IDriveE Startup] "C:\IDrive\IDrvieEStartup.exe" Hide
mRun: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\vdeck.exe
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0\bin\jusched.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\Users\Wally\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\IDRIVE~1.LNK - C:\IDrive\IDriveEReg2ini.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxps://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{329F6FE0-F89C-4917-8C6A-1171E2C847E8} : DHCPNameServer = 75.75.75.75 75.75.76.76
Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - C:\Program Files (x86)\Google\Chrome\Application\23.0.1271.97\npchrome_frame.dll
Handler: x-atng - {7e8717b0-d862-11d5-8c9e-00010304f989} - C:\Program Files (x86)\Fidelity Investments\Fidelity Active Trader\System\atngprot.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Handler: gcf - {9875BFAF-B04D-445E-8A69-BE36838CDE3E} - <orphaned>
x64-Handler: x-atng - {7e8717b0-d862-11d5-8c9e-00010304f989} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Wally\AppData\Roaming\Mozilla\Firefox\Profiles\n2umwrkm.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro PDF\Reader 2\npnitromozilla.dll
FF - plugin: C:\Users\Wally\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll
FF - ExtSQL: 2012-12-13 17:55; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\IPSFFPlgn
FF - ExtSQL: 2012-12-13 18:00; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\coFFPlgn
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-9-4 55856]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\0604000.009\symds64.sys [2012-10-9 451192]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\0604000.009\symefa64.sys [2012-10-9 1129120]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\BASHDefs\20121130.005\BHDrvx64.sys [2012-12-3 1384608]
R1 ccSet_N360;Norton Security Suite Settings Manager;C:\Windows\System32\drivers\N360x64\0604000.009\ccsetx64.sys [2012-10-9 167072]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\IPSDefs\20121212.001_b04\IDSviA64.sys [2012-12-13 513184]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\0604000.009\ironx64.sys [2012-10-9 190072]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\0604000.009\symnets.sys [2012-10-9 405624]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 AdobeActiveFileMonitor9.0;Adobe Active File Monitor V9;C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsFileAgent.exe [2010-9-6 169408]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-8-28 203264]
R2 EPSON_PM_RPCV4_05;EPSON V3 Service4(05);C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE [2012-8-31 136576]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 IDriveE Service;IDriveE Service;C:\IDrive\IDriveE Service.exe [2012-12-3 157128]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\6.4.0.9\ccsvchst.exe [2012-10-9 138272]
R2 NitroReaderDriverReadSpool2;NitroPDFReaderDriverCreatorReadSpool2;C:\Program Files\Common Files\Nitro PDF\Reader\2.0\NitroPDFReaderDriverService2x64.exe [2012-7-26 216080]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-31 138912]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-8-28 215040]
R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;C:\Windows\System32\drivers\viahduaa.sys [2012-8-28 1224704]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-8-31 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-8-31 1255736]
.
=============== Created Last 30 ================
.
2012-12-14 02:10:16 -------- d-----w- C:\IBVSSTEMP
2012-12-13 23:07:37 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2012-12-13 23:07:37 2048 ----a-w- C:\Windows\System32\tzres.dll
2012-12-13 23:07:11 3149824 ----a-w- C:\Windows\System32\win32k.sys
2012-12-13 23:06:00 46080 ----a-w- C:\Windows\System32\atmlib.dll
2012-12-13 23:06:00 367616 ----a-w- C:\Windows\System32\atmfd.dll
2012-12-13 23:06:00 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2012-12-13 23:06:00 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
2012-12-13 20:28:21 -------- d-----w- C:\Users\Wally\AppData\Local\TNT2
2012-12-12 13:08:20 424960 ----a-w- C:\Windows\System32\KernelBase.dll
2012-12-05 17:43:02 -------- d-----w- C:\Multimedia Files
2012-12-05 17:42:54 -------- d-----w- C:\Program Files (x86)\Microsoft GIF Animator
2012-12-05 13:49:20 -------- d-----w- C:\Users\Wally\AppData\Local\join.me
2012-12-03 22:13:49 232960 ----a-w- C:\Windows\SysWow64\IDrLocale.dll
2012-12-03 22:13:46 95 ----a-w- C:\Windows\SysWow64\RegisterIDriveEDll.bat
2012-12-03 22:13:46 26032 ----a-w- C:\Windows\SysWow64\IDriveEXceedCryReg.exe
2012-12-03 22:13:46 1335296 ----a-w- C:\Windows\SysWow64\IDriveEService.dll
2012-12-03 22:13:45 348160 ----a-w- C:\Windows\SysWow64\MSVCR71.DLL
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin7.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin6.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll
2012-11-22 12:39:29 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll
2012-11-17 13:54:18 -------- d-----w- C:\Golf Videos
2012-11-17 08:10:30 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui
2012-11-17 08:10:29 9728 ----a-w- C:\Windows\System32\Wdfres.dll
2012-11-17 08:10:29 785512 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys
2012-11-17 08:10:29 54376 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys
2012-11-17 08:01:19 87040 ----a-w- C:\Windows\System32\drivers\WUDFPf.sys
2012-11-17 08:01:19 198656 ----a-w- C:\Windows\System32\drivers\WUDFRd.sys
2012-11-17 08:01:18 84992 ----a-w- C:\Windows\System32\WUDFSvc.dll
2012-11-17 08:01:18 744448 ----a-w- C:\Windows\System32\WUDFx.dll
2012-11-17 08:01:18 45056 ----a-w- C:\Windows\System32\WUDFCoinstaller.dll
2012-11-17 08:01:18 229888 ----a-w- C:\Windows\System32\WUDFHost.exe
2012-11-17 08:01:18 194048 ----a-w- C:\Windows\System32\WUDFPlatform.dll
2012-11-16 13:21:59 78336 ----a-w- C:\Windows\SysWow64\synceng.dll
.
==================== Find3M ====================
.
2012-12-11 19:47:16 73656 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2012-12-11 19:47:16 697272 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2012-11-14 06:11:44 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2012-11-14 06:04:11 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-11-14 06:02:49 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-11-14 05:57:46 599040 ----a-w- C:\Windows\System32\vbscript.dll
2012-11-14 05:57:35 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-11-14 05:52:40 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-11-14 02:09:22 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-11-14 01:58:15 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-11-14 01:57:37 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-11-14 01:49:25 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-11-14 01:48:27 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2012-11-14 01:44:42 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-11-02 05:59:11 478208 ----a-w- C:\Windows\System32\dpnet.dll
2012-11-02 05:11:31 376832 ----a-w- C:\Windows\SysWow64\dpnet.dll
2012-10-25 08:12:26 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2012-10-25 08:12:26 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2012-10-16 08:38:37 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38:34 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39:52 561664 ----a-w- C:\Windows\apppatch\AcLayers.dll
2012-10-09 18:17:13 55296 ----a-w- C:\Windows\System32\dhcpcsvc6.dll
2012-10-09 18:17:13 226816 ----a-w- C:\Windows\System32\dhcpcore6.dll
2012-10-09 17:40:31 44032 ----a-w- C:\Windows\SysWow64\dhcpcsvc6.dll
2012-10-09 17:40:31 193536 ----a-w- C:\Windows\SysWow64\dhcpcore6.dll
2012-10-04 17:46:16 362496 ----a-w- C:\Windows\System32\wow64win.dll
2012-10-04 17:46:15 243200 ----a-w- C:\Windows\System32\wow64.dll
2012-10-04 17:46:15 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2012-10-04 17:45:55 215040 ----a-w- C:\Windows\System32\winsrv.dll
2012-10-04 17:43:28 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2012-10-04 16:47:41 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2012-10-04 16:47:41 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2012-10-04 15:21:55 338432 ----a-w- C:\Windows\System32\conhost.exe
2012-10-04 14:46:46 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2012-10-04 14:46:46 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2012-10-04 14:46:44 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2012-10-04 14:46:43 2048 ----a-w- C:\Windows\SysWow64\user.exe
2012-10-04 14:41:50 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-10-04 14:41:50 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-10-04 14:41:50 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-10-04 14:41:50 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-10-03 17:56:54 1914248 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2012-10-03 17:44:21 70656 ----a-w- C:\Windows\System32\nlaapi.dll
2012-10-03 17:44:21 303104 ----a-w- C:\Windows\System32\nlasvc.dll
2012-10-03 17:44:17 246272 ----a-w- C:\Windows\System32\netcorehc.dll
2012-10-03 17:44:17 18944 ----a-w- C:\Windows\System32\netevent.dll
2012-10-03 17:44:16 216576 ----a-w- C:\Windows\System32\ncsi.dll
2012-10-03 17:42:16 569344 ----a-w- C:\Windows\System32\iphlpsvc.dll
2012-10-03 16:42:24 18944 ----a-w- C:\Windows\SysWow64\netevent.dll
2012-10-03 16:42:24 175104 ----a-w- C:\Windows\SysWow64\netcorehc.dll
2012-10-03 16:42:23 156672 ----a-w- C:\Windows\SysWow64\ncsi.dll
2012-10-03 16:07:26 45568 ----a-w- C:\Windows\System32\drivers\tcpipreg.sys
2012-09-25 22:46:17 95744 ----a-w- C:\Windows\System32\synceng.dll
.
============= FINISH: 7:28:40.92 ===============


DDS ATTACH:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/30/2012 3:54:50 PM
System Uptime: 12/14/2012 6:12:46 AM (1 hours ago)
.
Motherboard: Dell Inc. | | 0F896N
Processor: AMD Phenom™ 9750 Quad-Core Processor | AM2 | 1200/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 921 GiB total, 837.345 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is FIXED (NTFS) - 932 GiB total, 480.698 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP58: 12/8/2012 9:01:03 PM - Windows Backup
RP59: 12/10/2012 12:49:27 PM - Windows Backup
RP60: 12/10/2012 8:10:50 PM - Windows Backup
RP61: 12/11/2012 7:00:14 PM - Windows Backup
RP62: 12/12/2012 9:01:04 PM - Windows Backup
RP63: 12/13/2012 3:00:59 AM - Windows Update
RP64: 12/13/2012 5:50:29 PM - Restore Operation
RP65: 12/13/2012 7:00:35 PM - Windows Backup
RP66: 12/14/2012 3:00:53 AM - Windows Update
.
==== Installed Programs ======================
.
ABBYY FineReader 9.0 Sprint
Adobe AIR
Adobe Community Help
Adobe Flash Player 11 ActiveX
Adobe Photoshop Elements 9
Adobe Photoshop.com Inspiration Browser
Adobe Premiere Elements 9
Adobe Reader XI
Apple Application Support
Apple Software Update
ATI Catalyst Control Center
Banctec Service Agreement
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help English
CCC Help French
CCC Help German
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Portuguese
CCC Help Spanish
CCC Help Turkish
Dell Edoc Viewer
EFT for Windows - PC
EFT Network Bill Printer
Elements 9 Organizer
Elements STI Installer
Epson Connect
Epson Customer Participation
Epson Download Navigator
Epson Event Manager
Epson FAX Utility
Epson PC-FAX Driver
EPSON Scan
EPSON WorkForce 845 Series Printer Uninstall
Fidelity Active Trader Pro®
FileZilla Client 3.5.3
FollowUpExpert 4.5 Personal
Google Chrome
Google Chrome Frame
Google Toolbar for Internet Explorer
Google Update Helper
IDrive version 3.4.1 January 03, 2012
Internet Explorer (Enable DEP)
IrfanView (remove only)
Java™ SE Runtime Environment 6
join.me
Kinovea
MailStore Home 7.1.0.7815
Microsoft .NET Framework 4 Client Profile
Microsoft GIF Animator
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_CRT_x86
MozBackup 1.5.1
Mozilla Firefox 15.0.1 (x86 en-US)
Mozilla Maintenance Service
Mozilla Thunderbird 17.0 (x86 en-US)
NetStudio 1.0
Nitro Reader 2
Norton Security Suite
PDFill PDF Editor with FREE Writer and FREE Tools
PrimoPDF -- brought to you by Nitro PDF Software
Q~Check
Quicken 2004
QuickTime
RAIDXpert
Sansa Updater
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Simple CSS 2.1
Skins
SmartSound Quicktracks for Premiere Elements 9.0
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Yontoo 1.10.02
.
==== Event Viewer Messages From Past Week ========
.
12/7/2012 9:42:34 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Wally_Office\Wally SID (S-1-5-21-1830817234-4242773262-1291581639-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
12/14/2012 7:20:51 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk6\DR6.
12/14/2012 3:24:58 AM, Error: Service Control Manager [7000] - The mrtRate service failed to start due to the following error: The system cannot find the file specified.
12/14/2012 3:05:43 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk5\DR5.
12/13/2012 5:58:20 PM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143.
12/13/2012 5:57:49 PM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied..
12/13/2012 3:18:14 PM, Error: Service Control Manager [7034] - The IDriveE Service service terminated unexpectedly. It has done this 1 time(s).
12/13/2012 2:29:13 PM, Error: Schannel [36888] - The following fatal alert was generated: 40. The internal error state is 107.
12/13/2012 2:29:13 PM, Error: Schannel [36874] - An SSL 3.0 connection request was received from a remote client application, but none of the cipher suites supported by the client application are supported by the server. The SSL connection request has failed.
12/11/2012 4:32:48 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {B77C4C36-0154-4C52-AB49-FAA03837E47F} and APPID {EA022610-0748-4C24-B229-6C507EBDFDBB} to the user Wally_Office\Wally SID (S-1-5-21-1830817234-4242773262-1291581639-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
12/11/2012 4:32:08 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D3DCB472-7261-43CE-924B-0704BD730D5F} and APPID {D3DCB472-7261-43CE-924B-0704BD730D5F} to the user Wally_Office\Wally SID (S-1-5-21-1830817234-4242773262-1291581639-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
12/11/2012 4:32:08 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {145B4335-FE2A-4927-A040-7C35AD3180EF} and APPID {145B4335-FE2A-4927-A040-7C35AD3180EF} to the user Wally_Office\Wally SID (S-1-5-21-1830817234-4242773262-1291581639-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
.
==== End Of File ===========================


Thanks
  • 0

#4
gringo_pr

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Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
  • 0

#5
wallyb

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Hi and thanks,

Here is the ADW Cleaner log:


# AdwCleaner v2.100 - Logfile created 12/15/2012 at 09:04:55
# Updated 09/12/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Wally - WALLY_OFFICE
# Boot Mode : Normal
# Running from : C:\Users\Wally\Downloads\adwcleaner (2).exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\Yontoo
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\Users\Wally\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Wally\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\Wally\Documents\ShopToWin

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Freecause
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\YontooIEClient.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D372567D-67C1-4B29-B3F0-159B52B3E967}
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Api
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Api.1
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Layers
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Layers.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F9E44926-2497-46F3-8A25-928136AC079E}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\niapdbllcanepiiimjjndipklodoedlc
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
Key Deleted : HKLM\SOFTWARE\Tarma Installer

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v15.0.1 (en-US)

Profile name : default
File : C:\Users\Wally\AppData\Roaming\Mozilla\Firefox\Profiles\n2umwrkm.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Users\Wally\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R2].txt - [3644 octets] - [15/12/2012 09:01:00]
AdwCleaner[S1].txt - [3653 octets] - [15/12/2012 09:04:55]

########## EOF - C:\AdwCleaner[S1].txt - [3713 octets] ##########



My Norton would not allow roguekiller.exe into my computer - indicted it was infected with suspiciouscloud.7.ep



Wally
  • 0

#6
gringo_pr

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turn off Norton and download it again


the antivirus companies do not like our tools very much because of what they can do and will often flag them as bad



gringo
  • 0

#7
wallyb

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I turn off everything in Norton and it shows that computer is totally unprotected but when I try to install rogue Killer - Norton pops up and deletes it.
  • 0

#8
gringo_pr

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Hello wallyb

That is very nice of Norton not to let you do what you want to do.

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
  • 0

#9
wallyb

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Turned off Norton using directions supplied by combofix (same way I normally do it) but after the initial screen action a message appears warning that Norton is still on and needs to be turned off - I have no way of turning off anything else other than what I am doing.

Wally
  • 0

#10
gringo_pr

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go ahead and continue to run combofix


gringo
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#11
gringo_pr

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Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
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#12
wallyb

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Hi

The computer is running fine. I uninstalled and reinstalled Firefox and Chrome and that fixed the problem along with the other steps we did. I did not run combofix because I cannot completely turn off Norton and I am heeding the combofix warnings of impending doom to my machine if I continue to run it.

thanks for your help
  • 0

#13
gringo_pr

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thank you for letting me know


gringo
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#14
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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