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random shut down, freeses, BSOD please help


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#1
Gandalf81

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OK, i just got a used Acer ispiron g7711. Freshly reformatted.it ran fine for about 1 Month (it was hooked up 2 wireless) then about 2 weeks ago I'll hook it up to the landline any did all the update. I don't know why didn't do the update before.send to did all the updates it has been crashing freezing and giving me the blue screen of death.so far I haven't seen any pattern today after 5 minutes of using Word it froze sometimes I can game 2 to 3 hours without any problems (bf3) yesterday I tried running Memtest
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#2
phillpower2

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Hello Gandalf81

Have you tried a system restore point to a date before you installed the updates http://windows.micro.../system-restore

If the above is not an option try uninstalling all updates up to the point that the issue started and then install them one at a time and see if they all install correctly or if you can identify a particular update that causes the issue.

Removing bad updates and reinstalling them;

Go to Add/Remove Programs
Click the box on the top that says Show All Updates
Scroll through and find the offending update/s and remove it/them.
Now try manually updating again one at a time and see if it corrects or identifies the faulty update/s.
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#3
Gandalf81

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Thanks.... I started 2 delete them but you have to delete them 1 by 1 and that takes a long time so since I had almost nothing on the computer I decided to reformat. hopefully the problem won't pop up again in case it does I will be back here for help.
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#4
phillpower2

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You are welcome :thumbsup:

I take it that the first and easiest option a System Restore was a no go then.
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#5
Gandalf81

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yeah i did it before and i didnt work :( ok... thought i was good, but guess not :( just had a BSoD :( :( :( what do i doooo ... please help me :)

Edited by Gandalf81, 16 December 2012 - 04:13 PM.

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#6
Gandalf81

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ok I downloaded SIW to find out what type of ram I had and came up with this... to me it looks like some RAM problems... going to open her up and make sure their fitted right... [attachment=62005:screenshot.png]
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#7
phillpower2

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See canned text below to check out the Ram;

How to physically test your Ram.

The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket and take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case.

Have a pencil and notepad to hand.
Remove each stick of Ram and blow out the memory slots.
Insert the first stick of Ram in memory slot one, reconnect the power and in the case of a desktop computer the video to screen cable.
Power up the computer and see how it goes.
Make a note of the results.
Repeat the procedure until the first stick of Ram has been tested in each memory slot and the results written down.
Remove the first stick of Ram and put it to one side on top of a piece of paper with the number one on it for identification purposes.
Repeat the procedure with all Ram until each stick has been tested in all slots, the results written down and the sticks identified numerically.

Please note that some MBs (motherboards) will not boot unless there is Ram in slot one so please refer to the user manual for guidance.
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#8
Gandalf81

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Hi, how do I say this.... HEEELLLLPPPPPP!!!! I did exactly as you asked, unpluged pc power, took out monitorcable grounded my self, took out RAM, blew out the inserts, inserted 1 stick in slot 1 hooked everything back up powered on and.... BBBBBEEEEEEEEEEEEEEEEEEEEEEEEEEEPPPPPPPPPPPPPPPPPPPPPPPPPPP ..... a everlasting single beeep ... i turned it off and tried again, and again, i tried hookin up 2 sticks, then 3 then 4 and always the same thing.... I`m now on my old pc :( can you help me out PLLEEEAAAASSSSEEEEEE
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#9
rockmilk

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Sounds like you did not get the Ram back into Place Securely.
Take it out and put it back in making sure to get it back in snug.
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#10
Gandalf81

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rockmilk .....I LOVE YOU!!!!!!! i was sure they were in nice and snug, then i said of let me check again,..... (i checked at least 10 times) I guess i didnt check good enought.... :) :) my wife was almost going to kill me cus we have photos that we want to print out for Christmas, and she was liek "what did u do"!!! wowo what a big relif... ok, now of too testing which stik or port is bad... thanks again :) :) :)
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#11
Gandalf81

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only problem now is I cant see the screen... even with all 4 ram plugged in :( any ideas?
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#12
rockmilk

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Also It would be nice to See some MiniDump Files here as well as installed programs and the last ten event viewer logs.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Please upload your minidump files as well.
http://h30434.www3.h...iles/m-p/253475
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#13
rockmilk

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only problem now is I cant see the screen... even with all 4 ram plugged in :( any ideas?



Might be a good idea to follow the the steps in this video it is quite possilbe you knocked something loose.

Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO



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#14
Gandalf81

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i have to admit to something, i thnk I messed up big time... as the ram issu wasnt yet solved, i thought maybe if i take out the battery from the mobo it will fix itself... (I know, im a DUMBASS!!!! WTH was I thinking?!?!?) Well now that thats done, and its off my chest, when I turn on the pc it turn on for abou 30sec then turn off and thne back on and so on... hooked up a usb mouse and it doesnt light up, neithe does the keyboard.... from lookin on google i reseted my BIOS :( what can I do now ? can anyone please please help me ASAP....
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#15
rockmilk

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Have you put the battery back in yet if not then do so there should have been no harm done when you removed the Cmos battery.
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