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Mac OS-X

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I'm not sure where to post this so I am posting here....

I am not sure that I can even explain this problem well. Whenever I try to install software, or run my "Mackeeper" virus protection software, a box pops up. Inside this box, there are two empty "bars". There is no writing anywhere at all on the box, but it appears that it's wanting me to enter a username and password in each of the bars. (They look like those types of bars). Below there are two buttons. One is highlighted blue. When I try to enter information into the bars, then click the blue button, the box shakes as though it's saying that I didn't enter the right information. When I click on the other box, it becomes highlighted blue and the box disappears. I am assuming this is the cancel button but again, there's no writing. Additionally, when I try to type into the bars, it won't show up what I am typing. Therefore there's no writing anywhere in the box nor will it show what I'm trying to type. I called Apple today and they ran a diagnostic test remotely on my computer. He said that they found a problem in my operating system and that he'd have to transfer me to a Tier 2 technician who could repair it remotely. However, I have no software protection for my computer. Therefore, I'd have to pay to have this done and I can't afford the price. I'm hoping someone can instruct me what to do myself. My computer isn't even a year old so I'm pretty sick about this. Thank you!!
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    Anti-Malware Mammoth

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  • 9,705 posts
I'm afraid we will be unable to assist you as primarily this part of the forum only provides support for Windows based Operating Systems...

Plus you do have another request for assistance in a more appropriate part of the forum here.

Good luck resolving the issue. :)

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