[tlb35]

Whenever I perform a google search I get redirect to spam sites. I have ran AVG and Avast and they came up clean. I went through the tutorial on "How to fix Google Redirects" and the TDSSKiller came up clean.

I have been trying for awhile to get rid of this virus.

Thanks for the help,
tlb35

Edited by tlb35, 21 December 2012 - 08:22 PM.

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Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

• Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

• Please download AdwCleaner by Xplode onto your desktop.
  
• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

• Download & SAVE to your Desktop RogueKiller or from here
  
• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista or Windows 7, right-click and select "Run as Administrator to start"
• For Windows XP, double-click to start.
• Wait until Prescan has finished ...
• Then Click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• click on "delete"
• Wait until the Status box shows "Deleting Finished"
• Click on "Report" and copy/paste the content of the Notepad into your next reply.
• The log should be found in RKreport[1].txt on your Desktop
• Exit/Close RogueKiller+

Gringo

[gringo_pr]

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

• Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

• Please download AdwCleaner by Xplode onto your desktop.
  
• Close all open programs and internet browsers.
• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• Confirm each time with Ok.
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile with your next answer.
• You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

• Download & SAVE to your Desktop RogueKiller or from here
  
• Quit all programs that you may have started.
• Please disconnect any USB or external drives from the computer before you run this scan!
• For Vista or Windows 7, right-click and select "Run as Administrator to start"
• For Windows XP, double-click to start.
• Wait until Prescan has finished ...
• Then Click on "Scan" button
• Wait until the Status box shows "Scan Finished"
• click on "delete"
• Wait until the Status box shows "Deleting Finished"
• Click on "Report" and copy/paste the content of the Notepad into your next reply.
• The log should be found in RKreport[1].txt on your Desktop
• Exit/Close RogueKiller+

Gringo

[tlb35]

I have ran all three programs and below are the reports.

Thank you for helping me with this Gringo!


-Security Check-

Edited by tlb35, 21 December 2012 - 08:23 PM.

[gringo_pr]

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
  
• Log from Combofix
• let me know of any problems you may have had
  
• How is the computer doing now?

Gringo

[tlb35]

I ran ComboFix and the log is below. I did not have any problems with running it. It took about a hour and half to compete. I tried a few google searches and I am still getting the redirects. Everything else on the computer seems normal.

tlb35

Edited by tlb35, 21 December 2012 - 08:23 PM.

[gringo_pr]

Greetings

I want you to run these next,

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
• Put a checkmark beside loaded modules.
• A reboot will be needed to apply the changes. Do it.
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
• Then click on Change parameters in TDSSKiller.
• Check all boxes then click OK.
• Click the Start Scan button.
• The scan should take no longer than 2 minutes.
• If a suspicious object is detected, the default action will be Skip, click on Continue.
• If malicious objects are found, they will show in the Scan results
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.

• Double click the aswMBR.exe icon to run it
• it will ask to download extra definitions - ALLOW IT
• Click the Scan button to start the scan
• On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo

[tlb35]

Ran both processes but I can not connect to the Internet now. It just says that it is trying to identify the network. I have tried restarting the computer and it takes a long time to shutdown.

tlb35

[gringo_pr]

use system restore to before we ram combofix

[tlb35]

Sorry for the delay. I ran the system restore and I am back online. The two log documents were not deleted and are below. The system restore took me back pretty far. I believe it is a point in time before any of the items you had me run.

Thank you for sticking with me.

tlb35

Edited by tlb35, 21 December 2012 - 08:24 PM.

[gringo_pr]

is firefox redirecting?


gringo

[tlb35]

Yes, I tried a few searches and I am getting redirected half the time.

tlb35

[gringo_pr]

Hello

Lets get a deeper look into the system and see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.

• Double click on OTL.exe to run it.
• Under Output, ensure that Minimal Output is selected.
• Under Extra Registry section, select Use SafeList.
• Click the Scan All Users checkbox.
• Click on Run Scan at the top left hand corner.
• When done, two Notepad files will open.
  
  • OTL.txt <-- Will be opened and the that I need posted back here
  • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
• Please post the contents of OTL.txt in your next reply.

Gringo

[tlb35]

Below are the results from OTL.

OTL logfile created on: 12/17/2012 6:36:45 PM - Run 1

Edited by tlb35, 21 December 2012 - 08:24 PM.

[gringo_pr]

Hello

Run this custom script and when it is complete I need to know how the computer is doing

Run OTL Script

• Double-click OTL.exe to start the program.
• Copy and Paste the following code into the textbox. Do not include the word Code
  

  :OTL
  IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
  IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
  IE - HKU\S-1-5-21-474452852-2989433000-470180895-1001\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
  FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_5_502_135.dll File not found
  FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
  FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
  FF - HKLM\Software\MozillaPlugins\@divx.com/DivX Player Plugin,version=1.0.0: C:\Program Files (x86)\DivX\DivX Player\npDivxPlayerPlugin.dll File not found
  FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
  O2:64bit: - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssiea.dll File not found
  O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll File not found
  O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
  O3 - HKU\S-1-5-21-474452852-2989433000-470180895-1001\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
  O3 - HKU\S-1-5-21-474452852-2989433000-470180895-1003\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
  O4 - HKLM..\Run: [] File not found
  O4 - HKU\S-1-5-21-474452852-2989433000-470180895-1001..\Run: [EPSON Stylus Photo R220 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIAIA.EXE /FU "C:\Windows\TEMP\E_SFE5D.tmp" /EF "HKCU" File not found
  O4 - HKU\S-1-5-21-474452852-2989433000-470180895-1001..\Run: [NCsoft] File not found
  O4 - HKU\S-1-5-21-474452852-2989433000-470180895-1003..\Run: [EPSON Stylus Photo R220 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIAIA.EXE /FU "C:\Users\Megan\AppData\Local\Temp\E_SF0C8.tmp" /EF "HKCU" File not found
  O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
  O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe File not found
  O4 - HKLM..\RunOnceEx: [Flags] Reg Error: Invalid data type. File not found
  O4 - HKLM..\RunOnceEx: [Title] UnHackMe Rootkit Check File not found
  O18:64bit: - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgppa.dll File not found
  O18:64bit: - Protocol\Handler\livecall - No CLSID value found
  O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
  O18:64bit: - Protocol\Handler\msnim - No CLSID value found
  O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
  O18:64bit: - Protocol\Handler\viprotocol - No CLSID value found
  O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
  O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
  O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll File not found
  O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
  O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
  IE - HKLM\..\URLSearchHook: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  IE - HKU\S-1-5-21-474452852-2989433000-470180895-1001\..\URLSearchHook: {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  IE - HKU\S-1-5-21-474452852-2989433000-470180895-1003\..\URLSearchHook: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
  IE - HKU\S-1-5-21-474452852-2989433000-470180895-1003\..\SearchScopes\{BB09FCDC-7DD2-4F07-9608-35FEE88F410A}: "URL" = http://websearch.ask...BF-543251BF448D
  FF - prefs.js..browser.search.defaultengine: "Ask.com"
  FF - prefs.js..browser.search.defaultenginename: "AVG Secure Search"
  FF - prefs.js..browser.search.order.1: "Ask.com"
  FF - prefs.js..browser.search.useDBForOrder: true
  FF - prefs.js..extensions.enabledAddons: mdxfqgcbgv%40mdxfqgcbgv.org:1.0
  [1832/11/28 22:22:58 | 000,004,819 | ---- | M] () (No name found) -- C:\Users\Paul\AppData\Roaming\Mozilla\Firefox\Profiles\yrq6xnib.default\extensions\[email protected]
  [2008/07/09 04:04:22 | 000,001,380 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\websearchking.xml
  O2 - BHO: (uTorrentControl2 Toolbar) - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
  O2 - BHO: (ShopAtHomeIEHelper Class) - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
  O3 - HKLM\..\Toolbar: (uTorrentControl2 Toolbar) - {687578b9-7132-4a7a-80e4-30ee31099e03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  O3 - HKLM\..\Toolbar: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
  O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)
  O3 - HKU\S-1-5-21-474452852-2989433000-470180895-1001\..\Toolbar\WebBrowser: (uTorrentControl2 Toolbar) - {687578B9-7132-4A7A-80E4-30EE31099E03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  O3 - HKU\S-1-5-21-474452852-2989433000-470180895-1003\..\Toolbar\WebBrowser: (uTorrentControl2 Toolbar) - {687578B9-7132-4A7A-80E4-30EE31099E03} - C:\Program Files (x86)\uTorrentControl2\prxtbuTor.dll (Conduit Ltd.)
  O3 - HKU\S-1-5-21-474452852-2989433000-470180895-1003\..\Toolbar\WebBrowser: (ShopAtHome.com Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files (x86)\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
  :Files
  ipconfig /flushdns /c
  :Commands
  [PURITY]
  [emptyjava]
  [EMPTYFLASH]
  [reboot]
  

• Then click the Run Fix button at the top.
• Click .
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot.Copy and Paste that report in your next reply.

Let me know How things are doing

Gringo

[tlb35]

That got it. Thank you Gringo!!! I have done several searches without a redirect. Everything seems to be running great. I did not get a text file after I restarted. Thank you again.

tlb35