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Keyboard & Mouse not responding but appear to be working fine


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#46
bg111

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Hi. I borrowed another keyboard from work and tried both the things you sugested but neither work. I am getting a few seconds in, to the strike f1 to continue, f2 to enter setup part.
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#47
phillpower2

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Time for a different approach now so lets try and see if the issue is caused by the OS or the HDD (hard drive) that the OS is on not recognizing the keyboard/s, the latter based on the Dell diagnostic lights suggesting another failure.

Do you have an XP, Dell reinstallation or back up disk that you may have created when you first got the PC, if not can you borrow an XP disk rom the IT department, if you borrow a disk it must be the same version as to what is presently installed or above, if you have XP Home installed you can use XP Pro but not the other way around for example.
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#48
bg111

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I sadly dont have any of the discs anymore. I will ask at work on Monday.
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#49
phillpower2

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Ok no worries but we may have another way of checking this out depending on whether you have a means of burning a Puppy Linux disk or a USB memory stick that Puppy can be downloaded to.

Some info as to why I am suggesting an other approach, as you are in fact getting the on screen messages strike f1 to continue, f2 to enter setup it may suggest that the keyboard has been recognized/initialized and that the problem lays elsewhere.

Let us know if you have either of the two options I suggest above and we can take it from there.
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#50
bg111

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Hi, I do have a memory stick, so thats not a problem. They couldnt give me any discs at work, I found an old Reinstallation CD at my parents For XP Home Edition. This might be from our first family computer years ago.
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#51
phillpower2

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It will do no harm to at least try the XP disk first, let us know what happens when you do try the disk before doing anything further please.
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#52
bg111

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Am I going to loose everything I had saved on the machine?
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#53
phillpower2

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Initially we are checking to see if the disk will load and the keyboard become functional, nothing further as I stated in my previous reply;

let us know what happens when you do try the disk before doing anything further please.


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#54
bg111

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Hi, with our without the disc it still gets to the same stage, hit F1 to continue etc. I have attached pic so you know the part I mean.

Attached Thumbnails

  • Photo 02-02-2013 14 51 00.jpg

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#55
phillpower2

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Hello bg111

Please try disconnecting the HDD and restarting the PC with the XP disk in the optical drive, again to see if there is any change in the computers behavior.

I have asked colleague Wolfeymole to take a look at the topic as a second fresh pair of eyes may spot something that I have overlooked.
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#56
bg111

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Hi. Still no joy.

Attached Thumbnails

  • Photo 02-02-2013 16 17 19.jpg

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#57
phillpower2

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Both screenshots are showing keyboard failure :confused:

Reconnect your HDD please.
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#58
Wolfeymole

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Apart from disconnecting the hard drive a moment ago Bg111 have you ever been inside this machine before?

What I'm trying to find out is perhaps you may have dislodged the motherboard connectors for the usb's.
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#59
bg111

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In, the past yes, but not for months before it went wrong, I can check them if you like, if you tell me what im looking for.
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#60
phillpower2

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From my reply #19

Ensure that your front USB ports are connected securely to the MB (motherboard)

Follow the wires from the USB port/s on the front of the case to where they connect to the MB, disconnect and then reconnect them securely, the rear USB ports are soldered to the MB and so do not have any wires/connections.

While you are inside the case try swapping the USB PCI card that you purchased into another PCI slot.

There is still no getting away from the keyboard failure that is being reported though.
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