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need help with BSOD


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#1
axcane

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i have been getting alot of blue screens my specs are
: mobo gigabyte z77-d3h
graphics card xfx radeon 6870
ram 4gb g.skill 1 stick
hdd wd 1tb

i have a dump file from two crashes

==================================================
Dump File : 121712-22682-01.dmp
Crash Time : 17/12/2012 19:29:37
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050033
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02a9622f
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121712-22682-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,160
==================================================

==================================================
Dump File : 121712-17284-01.dmp
Crash Time : 17/12/2012 16:58:17
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000178
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`042117e3
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+117e3
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121712-17284-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,864
==================================================
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#2
rockmilk

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:welcome:



It would be nice to See some MiniDump Files here as well as installed programs and the last ten event viewer logs.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

Please upload your minidump files as well.
http://h30434.www3.h...iles/m-p/253475
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#3
axcane

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i restarted my comp so i only have like 4 dump files i think i will try and get some and im new to this so try to explain more thanks
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#4
axcane

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and i cant do anything right now its a bit too late so i will do whatever u want in the morning :)
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#5
rockmilk

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Just follow the instructions when you get a chance and if you have ccleaner installed do not run it for now it deletes minidump files by default.
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#6
axcane

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i have been talking to some one on another forum do u want me to send u our chat (it was a private chat)
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#7
rockmilk

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No just follow the instructions I have laid out for you. :)
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#8
axcane

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ok going to do it now you sound professional did u study or just that smart?
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#9
axcane

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i have done it here

Attached Files


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#10
rockmilk

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ok going to do it now you sound professional did u study or just that smart?



Smart Nah just have a bit too much free time. :lol:

Will look over the logs and get back to you ASAP
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#11
axcane

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ok .... just intrested in what made u help people like this?
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#12
rockmilk

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The crashes seem to be related to either your ram or steam.

So here are a few basic things to go ahead and try.

Uninstall Steam then re-install it.

Upate your Graphics card driver with this tool.
http://support.amd.c...uto_detect.aspx

Visit the intel Auto update utility with internet explorer.
http://www.intel.com.../support/detect

Go here and update your chipset driver.
http://ee.gigabyte.c...ev_10/download/

Then Run a check disk.
Open a command prompt and paste the contents of the code box below to simplify the check disk process hit enter for vista/7 users run this command from elevated command prompt.

CMD /C ECHO Y|CHKDSK C: /F | SHUTDOWN /R /T 30



Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO



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#13
rockmilk

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You will need to install Java for the auto update tools to work.
http://java.com/en/

Is there any reason you do not have an antivirus installed?
I suggest you install Avast free and run a full scan.
http://www.filehippo...2abb03aaeecda8/
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#14
rockmilk

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Also I would suggest that you remove the overclock on this machine at least until we get this resolved.

Uninstall Easy Tune 6 B12.0210.2

Then set your bios to default.
http://pcsupport.abo...p/clearcmos.htm

There is plenty for you to do so get back to me once you complete it all and let me know if the Bluescreens have stopped.


Goodluck :thumbsup:
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#15
axcane

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thanks what order do i do this in :/ the reason i have an overclock is cause some one on the other forum said this

Sorry Axcane. I remember some thing about the GA-Z77-D3H has the problem and I look for it. Now I found it, but I don't know if I can or can't paste the other community forums link in here.

They said that can fix the problem.
1) Setting BCLK in BIOS to 100.1; and/or 2) Disabling the CPU C3/C5 state in BIOS.

You can try it.

didnt fix it so i will put it back any way
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